Ricoh Aficio CL7200 Maintenance Manual page 122

Troubleshooting
Problems
Error notification e-mail was re-
ceived, but no error-solved e-
mail is received.
Alert Resolving is set for send-
ing e-mail, but no error-solved e-
mail is sent.
Alert Occurrence and Alert Re-
solving are set for sending e-
mail, but while no error notifica-
tion e-mail is received, error-
solved e-mail is received.
The error-notification timing was
changed, but no error notifica-
tion e-mail was received for that
timing.
When no date information is in-
cluded in sent e-mail, the mail
server has a malfunction.
Printing using Bluetooth is slow. When using the Bluetooth interface unit, do the following:
Although the duplex unit is in-
stalled, the paper is printed on
one side only.
If the machine is still not operating satisfactorily, contact your sales or service
representative. Consult with the store where the printer was purchased for infor-
mation about the location of sales or service representatives.
Check that e-mail is set to be sent using Web Image Moni-
tor's [Notification] when an error is fixed. You must click the
[Edit] button of [Detailed Settings of Each Item] in [Notification],
and set [Notify when error:] to [Occurs & Fixed] on the displayed
page.
For details about the settings, see Web Image Monitor
Help.
If the power of the printer is turned off after an Alert occurs
and the Alert is resolved during the time the power is off, no
error-solved e-mail is sent.
Alert-notification e-mail is not sent if the problem is resolved
before sending. However, an error solved e-mail is sent.
If an error-notification e-mail is sent before the error-notifica-
tion timing is changed, another error-notification e-mail for
that error will not be sent for the new timing.
Make the setting for obtaining time information from the
SNTP server.
For details about the settings, see Web Image Monitor Help.
• Transmit fewer print jobs.
• Make sure no IEEE 802.11b (wireless LAN) or other Blue-
tooth devices are in use.
❒ Interference may occur with the IEEE 802.11b inter-
face unit. Such interference may affect the transmis-
sion speed and other functions.
• Transmissions between the computer and the printer can
be blocked by obstructions. Move the printer or computer
if necessary.
❒ When you use a Bluetooth connection, print jobs are
transmitted relatively slowly.
Restart the printer by turning it off and back on. If the problem
persists, contact your sales or service representative.
Solutions
122