Troubleshooting An Optical Drive; Troubleshooting A Drive Or Ssd - Dell E33S001 Owner's Manual

Troubleshooting an optical drive

Prerequisite
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that are shipped with your product.
Steps
1 Try using a different CD or DVD.
2 If the problem is not resolved, enter System Setup and ensure that the integrated SATA controller and the drive's SATA port are
enabled.
3 Run the appropriate diagnostic test.
4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5 If installed, remove the bezel.
6 Remove the system cover.
7 Ensure that the interface cable is securely connected to the optical drive and to the controller.
8 Ensure that a power cable is properly connected to the drive.
9 Install the system cover.
Next step
If the problem persists, see the Getting help section.

Troubleshooting a drive or SSD

Prerequisites
CAUTION: This troubleshooting procedure can erase data stored on the drive. Before you proceed, back up all files on the drive.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that are shipped with your product.
Steps
1 Run the appropriate diagnostic test. See the Using system diagnostics section.
Depending on the results of the diagnostics test, proceed as required through the following steps.
2 If your system has a RAID controller and your drives are configured in a RAID array, perform the following steps:
a Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware
Configuration wizard to check the RAID configuration.
See the Dell Lifecycle Controller documentation or online help for information about RAID configuration.
b Ensure that the drives are configured correctly for the RAID array.
c Take the drive offline and reseat the drive.
d Exit the configuration utility and allow the system to boot to the operating system.
3 Ensure that the needed device drivers for your controller card are installed and are configured correctly. For more information, see the
operating system documentation.
4 Restart the system and enter the System Setup.
5 Verify that the controller is enabled and the drives are displayed in the System Setup.
Next step
If the problem persists, see the Getting help section.
146 Troubleshooting your system