Mercedes-Benz E CLASS 2020 Operator's Manual page 329

obtained in the Mercedes me portal: https://
me.secure.mercedes-benz.com
Information on Mercedes me connect acci‐
dent and breakdown management
The accident and breakdown management can
include the following functions:
Supplement to the Mercedes-Benz emer‐
R
gency call system ( page 328)
/
If necessary, the contact person at the
Mercedes-Benz emergency call center for‐
wards the call to Mercedes me connect
breakdown and accident management. For‐
warding the call is however not possible in all
countries.
Breakdown assistance by a mechanic on
R
location and/or the towing away of the vehi‐
cle to the nearest authorized Mercedes-Benz
Center
You may be charged for these services.
More information about Mercedes me connect
services can be obtained in the Mercedes me
portal: https://me.secure.mercedes-benz.com
Data transferred during Mercedes me con‐
nect call services
The data transferred during a Mercedes me con‐
nect call depends on the reason the call was ini‐
tiated, which service is selected in the voice
control system and which Mercedes me connect
services are activated.
Which data is transferred for the services can be
taken from the currently valid terms of use.
These can be obtained in the Mercedes me por‐
tal: https://me.secure.mercedes-benz.com
Mercedes-Benz emergency call system
Information on the Mercedes-Benz emer‐
gency call system
Your vehicle is equipped with the Mercedes-Benz
emergency call system ("eCall"). This feature can
help save lives in the event of an accident. eCall
in no way replaces assistance provided from
dialing 911.
The Mercedes-Benz emergency call system is
available for at least ten years starting from the
manufacturing date.
Multimedia system 327
Mercedes-Benz eCall only functions in areas
where mobile phone coverage is available from
the wireless service providers. Insufficient net‐
work coverage from the wireless service provid‐
ers may result in an emergency call not being
transmitted.
eCall is a standard feature in your Mercedes-
Benz vehicle. In order to function as intended,
the system relies on the transmission of data
detailed in the "Mercedes-Benz emergency call
system data transmission" section that follows
( page 329).
/
To disable eCall, a customer must visit an
authorized Mercedes-Benz Service department
to deactivate the vehicle's communication mod‐
ule.
Deactivation of this module prevents the
activation of any and all Mercedes me con‐
nect services. After the deactivation of
eCall, automatic emergency call and manual
emergency call will not be available.
The ignition must be switched on before an auto‐
matic emergency call can be made.
% eCall is activated at the factory.