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Solving Problems
Code
Problem
315
The memory is full.
316
A mail encryption error has occurred.
317
A mail signature error has occurred.
321
A DNS error has occurred.
322
An authentication error has occurred.
323
A communication error has occurred.
324
A file with the same name already exists in the
specified folder.
325
There is not enough storage space available in the
specified folder.
326
327
The memory is full.
328
The destination was wrong or the destination does
not exist.
330
An FTPS/FTPS secure connection error has occurred.
331
A communication error occurred while acquiring the
destination list.
332
There is not enough storage space available to save
the scanned image in the destination storage.
333
The destination could not be found because the
destination information was uploaded to the server
before sending the scanned image.
334
An error occurred while sending the scanned image.
>
The Printer Does Not Work as Expected
>
Error Code is Displayed on the Status Menu
Solution
Retry after other ongoing jobs are finished.
❏ Make sure that the encryption certificate setting
is correct.
❏ Make sure that the printer's time setting is correct.
❏ Make sure that the signing certificate setting is
correct.
❏ Make sure that the printer's time setting is correct.
❏ Select Settings > General Settings > Network
Settings > Advanced > TCP/IP, and then check
the DNS settings.
❏ Check the DNS settings for the server, the
computer, or the access point.
Check the Location settings.
❏ Check the Location settings.
❏ Print a network connection report to check if the
printer is connected to the network.
❏ Delete the file with the same name.
❏ Change the file name prefix in File Settings.
❏ Increase the storage space in the specified folder.
❏ Reduce the number of documents.
❏ Lower the scanning resolution or increase the
compression ratio to reduce the size of the
scanned image.
Wait until other ongoing jobs are finished.
Check the Location settings.
❏ Check the location in the destination settings.
❏ Run Web Config, and then update the root
certificate.
❏ Run Web Config, and then import or update the
CA certificate.
If the error cannot be cleared, set the certificate
verification to off in the destination settings.
Print a network connection report to check if the
printer is connected to the network.
Reduce the number of documents.
Select the destination again.
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180
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