SATO e Series Service Manual page 146

Section 8. Troubleshooting
NetWare Troubleshooting (Cont)
5. If you have V3.00 or earlier firmware, make sure you enable either 802.3 or Ethernet II frames
on your file server, particularly if you have a NetWare 3.12 or 4.xx file server (these NetWare
versions default to 802.2) since these versions of firmware do not support 802.2 or SNAP
frames. Also, if you are using NetWare 4.xx make sure you have enabled binary emulation on
the file server.
6. Make sure that the print server name you used in PCONSOLE exactly matches the name that
is configured in the print server, and make sure it is defined as a Queue Server for the print
queue.
7. If you are rinning both 802.3 and Ethernet II frames on different file servers on your network,
there is a possibility that the print server may not make a connection to the desired file server.
Try forcing the frame type to the desired one using the SET NETWARE FRAME command
from the SATO enhanced ethernet adapter remote console.
8. If you are losing portions of your print job and you are using the DOD NetWare driversk try
setting the TIMEOUT parameter in your CAPTURE statement to a higher value, (at least 50
seconds for Windows).
9. Because of a bug in the vendor's software driver, file servers equipped with certain models of
SMC Ethernet controllers may crash when a SATO enhanced ethernet adapter is connected to
the network. This problem, which primarily affects EISA-based controllers made in 1993 or
earlier, is not specific to SATO enhanced ethernet adapters and can be fixed by upgrading the
file server with the latest SMC drivers. Contact SMC technical Support at (516) 435-6250 for
additional information and instructions on how to download the new drivers from the SMC
bulletin board.
Windows NT/Lan Server Troubleshooting
If you are having trouble printing with Windows NT or LAN Server, check the following:
1. Make sure that you can pint the print server using the DOS or OS/2 command PINT
ipaddress, where ipaddress is the IP address of the SATO enhanced adapter. If you cannot
pint the print server, you will not be able to print.
2. Make sure that TCP/IP and lpr printing are installed and running on the Windows NT system
or the LAN Server file server.
3. If you are having problems printing to the SATO enhanced ethernet adapter from a client PC
that is connected to a Windows NTAS or LAN Server file server, verify that you can print a
job directly from the DOS or OS/2 prompt on the file server. If you can print fromthe file
server but not from the client, then the problem is probably with the NetBEUI
communications rather than with the TCP/IP link to the SATO enhanced ethernet adapter.
Check your file server network setup, (for example, make sure that you can print from the
client to other printers on the network).
4. If you have problems with Windows NT queues locking up when the active print job is
deleted, try setting the IP timeout to one minute with the console command SET IP
TIMEOUT 1.
5. There were a number of lpr/lpd related problems fixed in the V3.46 firmware. Therefore, if
you are experiencing intermittent queue problems and you have an older version of firmware,
SATO recommends you upgrade to V3.46 or later.
PN 9001098
Rev. A
8-10
SATO M-10e TT/DT Printers Service Manual