Transferring A Call Overview - AT&T SB67020 User Manual

Transferring a Call Overview

This section applies to Call Appearance mode only. To make calls available to other Desksets when your system is in
Line Appearance mode, put a call on hold. Someone at another Deskset can retrieve the call if that line has been assigned
to their Deskset as described in
calls on all lines, see
You can transfer an active or a held call.
The transfer recipient does not have to talk to you before receiving the transferred call. If you do not talk to the transfer recipient
before transferring the call, you are making an "unsupervised" transfer. If you talk to the transfer recipient before completing the
transfer, you are making a "supervised" transfer.
You can transfer a call to an internal extension or an outside number. You can transfer a call to an outside number only if your
system administrator has enabled this feature.
Call Management
Synapse SB67020 Deskset User's Guide
"Placing a Call on Hold (Line Appearance Mode)" on page
"Accessing the Held Calls List (Line Appearance mode)" on page
50
49. To view and access held
72.