Group Mailbox Overview - AT&T SB67020 User Manual

Group Mailbox Overview

If your system has an optional ATA and your system administrator gave you access to a Group
Mailbox, the # New Messages count on the Idle screen includes your new private messages
and new messages in any Group Mailboxes to which you are assigned.
If you press MENU, then 1, and then 4 (Call Appearance mode) or MENU, then 1, and then 3
(Line Appearance mode) and have not enabled Voicemail distribution, a list of mailboxes
appears, as shown in Figure 102.
If you have enabled Voicemail Distribution, you will see a screen, as shown in Figure 103, that
allows you to press
From the Mailbox list screen, you can access your personal Voicemail and messages stored in
Group Mailboxes, such as the sales department shown in Figure 102. Select a mailbox to access
the messages stored in that mailbox.
A screen with the first message in that Mailbox appears, as shown in Figure
the name of the Group Mailbox appears at the top of the screen.
Group Mailboxes provide general delivery of Voicemail messages to a group within an
organization. Group Mailboxes are different from your personal mailbox in the following ways:
After someone listens to a message, the ! indicator for that message is removed from

the screens of all participants of that group.
If someone else is listening to a message when you delete it, the message is not deleted

until the listener exits the Voicemail session.
Message playback is not interrupted if you receive a call while playing Group Mailbox

Voicemail. The incoming call appears on the Deskset screen accompanied by a call-
waiting tone. (There is no call-waiting tone in Line Appearance mode.)
Voicemail
Synapse SB67020 Deskset User's Guide
to see the screen with the list of mailboxes.
104. "Messages" or
85
Messages
Personal 1 New
Sales 0 New
Custom er Supp... 10 New
Figure 102. Group Mailbox
List
Do you w ish to leave a new
m essage or listen to your
m essages?
Lv Msg Listen
Figure 103. Leave New
Message or Listen
Messages 1/10
Graham Bell ! Jul 19
232-555-0176 1:18p
Play DelMsg Callback
Figure 104. Messages