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10. Troubleshooting
Interference with and repairs to the hob MUST NOT
n
be carried out by unqualified persons. DO NOT try
to repair the hob as this may result in injury and
damage to the hob. Please arrange for repair by a
suitably competent person.
A crack has appeared in the hob surface
Disconnect the cooker immediately from the power supply
and arrange for its repair. DO NOT use the cooker until after
the repair.
My hob is scratched
Always use the cleaning methods recommended in this
guide, and ensure that the pan bottoms are smooth and
clean.
Marks from mineral deposits from water or food can be
removed with a cleaning cream. However, tiny scratches are
not removable but will become less visible in time as a result
of cleaning.
The oven fan is noisy
The note of the oven fan may change as the oven heats up –
this is perfectly normal.
Grill not cooking properly
Are you using the pan and trivet supplied with the cooker?
Is the pan being used on the runners, not the floor of the
compartment? Is the grill tray pushed back fully to the 'back
stop' position?
The knobs get hot when I use the oven or grill. Can I
avoid this?
Yes, this is caused by heat rising from the oven or the grill,
and heating them up. DO NOT leave the oven door open.
Make sure that the grill pan is pushed right back to the 'back
stop' when grilling.
Always grill with the grill compartment door open.
If there is an installation problem and I don't get my
original installer to come back to fix it, who pays?
You do. Service organisations will charge for their call-outs if
they are correcting work carried out by your original installer.
Therefore, it's in your own interest to keep track of this
installer so that you can contact them as required.
Power failure
In the event of a failure in the electrical supply, remember to
reset the clock to ensure that the timed oven continues to
operate.
Food is cooking too slowly, too quickly, or burning
Cooking times may differ from your previous oven. Check
that you are using the recommended temperatures and
shelf positions – see the oven cooking guide. Then adjust the
settings according to your own individual tastes.
The oven is not cooking evenly
DO NOT use a baking tray with dimensions larger than those
specified in the section on 'General Oven Tips' .
If you are cooking a large item, be prepared to turn it round
during cooking.
If two shelves are used, check that space has been left for
the heat to circulate. When a baking tray is put into the oven,
ensure that it is placed centrally on the shelf.
Check that the door seal is not damaged and that the door
catch is adjusted so that the door is held firmly against the
seal.
A dish of water when placed on the shelf should be the
same depth all over. (For example, if it is deeper at the back,
then the back of the cooker should be raised up or the front
lowered.) If the cooker is not level, arrange for your supplier
to level it for you.
The timed oven is not coming on when turned on
manually
Is the power on? Is the clock illuminated? If not, there may be
something wrong with the power supply. Is the cooker supply
on at the isolator switch?
Has the time of day been set?
The timed oven is not coming on when automatic
cooking
Has the oven knob been left in the OFF position by mistake?
Oven temperature getting hotter as the cooker gets
older
If turning the temperature down using the oven control knob
has not worked, or has only worked for a short time, then you
may need a new thermostat. This should be fitted by a service
person.
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