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12
Problems and solutions
No image
Nothing appears on the display screen. There may be various causes for this.
No power supply: Please Check whether the outlet has power.
Check the fuses in your house.
Check for a break in the cable.
Replace the power cord if there is a break in the cable.
Check the fuse in the switch.
The switch shows a picture of a fuse; this is the location of the fuse.
Replace the fuse if it is broken.
If it has power supply, check the flat cable between the circuit board.
13
Fault reports and solutions
Important note: all alarms cause the machine to shut down. The alarm must be reset and restarted. To reset the
stove press the "On/Off" button for 10 seconds until the alarm sounds.
Reset the fault by pressing and holding the ON/OFF button
13.1.1
ERROR 1
This report appears if there is no ignition.
The stove uses the flue gas temperature sensor to measure the temperature increase of the flue gases. If they do not rise
quickly enough, the stove will present this error. A distinction must be made between No ignition with fire and No ignition
without fire presence.
a.
The stove shows no ignition or fire.
Possible causes include:
The glow plug is defective
-
A lack of oxygen. This may have several causes:
-
-
The stove is clogged and needs maintenance
-
The fan needs to be set on a higher setting, as there in not enough oxygen for ignition.
-
The house has excessive under pressure. Examples of causes include: insufficient ventilation, a
mechanical extraction exhaust system or extractor hood in the kitchen. You can check this by opening a
window near the stove. If the stove ignites easier when opening a window, this demonstrates that there is
too much under pressure in the house.
b.
There is fire and ignition but the stove measures insufficient flue gas temperature.
Possible causes include:
The flue gas temperature sensor is defective.
-
Ignition is taking too long. One solution is to increase the speed of the fan and the amount of pellets during ignition.
-
13.1.2
ERROR 5
Possible Cause: No pellet supply
The stove does not supply pellets.
Possible causes include:
One of the safety sensors is switched on, this may be the maximum or the pressure monitoring device
-
The Auger Motor is defective.
-
The Auger Motor is stuck or blocked.
-
- The tank is empty. Fill the tank with pellets.
-
13.1.3
ERROR 6
This fault report has one of two causes:
- Component Pressure Sensor.
- Component Error! Reference source not found..
If the pellet stove becomes too hot, it malfunctions and indicates ERROR 6 on the display. The maximum thermostat will
switch on if it measures over 110 Celsius on the inside of the stove. This may be caused by one of several reasons:
The combustion is too hot. This may be caused by pellets with too much energy. The pellet supply must be
-
adjusted downwards.
The fan is unable to discharge sufficient flue gases and heat. Check that the combustion pot is clean. It may also
-
be that the pellet stove requires maintenance.
The pellet stove is covered. If the pellet stove is covered, it is unable to release heat.
-
13.1.4
ERROR 8
This fault report is triggered if the current is interrupted when the stove is in Operation.
You can reset this fault by pressing and holding the ON/OFF
13.1.5
ERROR 9
This fault report appears if the Encoder of the Fan is not reporting to the controller the expected RPM. Check whether the
fan rotates or not. You can rotate the fan using the component test.
- If the Fan does not rotate, check that the fan is not blocked. Check the plugs and cables.
- If the Fan is rotating. Check the encoder, this is the sensor that measures blower RPM. Check this through the Testing
Menu.
until you hear a beep.
button until you hear a beep.
Page 22 of 28
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