Table Of Contents - Nortel TAPI User Manual

Preface
Before you begin
Text conventions
Related publications
Chapter 1
Overview
Target audience
Symposium TAPI SP architecture options
Call center environment
Knowledge worker environment
Networked TAPI and IVR
Microsoft TAPI server and client
Meridian Link Services
Configuration and maintenance
License Manager
Features of Symposium TAPI SP
Basic call control
Enhanced call control
Automatic call distribution
ACD proxy service
Agent walkaway feature
Telephone set control
Outbound and predictive dialing applications
Trunk monitoring
Interactive voice response
Auto link recovery feature
Dynamic database feature
Administration features
Symposium configuration application
TAPIDBM Logger
Logger application
Microsoft TAPI browser application
Symposium TAPI SP feature interactions
Feature interactions in a call center environment
Network Managers Guide for Symposium TAPI Service Provider for Meridian 1, release 3.0
7
19
19
20
21
23
24
25
25
27
28
29
29
29
30
30
31
31
31
32
32
33
33
33
33
34
34
34
34
34
35
35
35
35