Troubleshooting Ivr And Networking Features - Nortel TAPI User Manual

146 Chapter 6 Networked TAPI/IVR
3
From another telephone set, call the DN of a monitored telephone set.
On the TAPI server for M1-A perform the following tasks in the TAPI browser
application:
1 Select the offering call in the middle pane, and select lineAnswer in the left
hand pane.
2
To do a blind transfer of call data select the connected line in the middle pane.
Select lineSetupTransfer in the left hand pane.
3
Click OK.
4
Select lineSetCallData in the left hand pane. Click OK.
5
Select DialtoneLine in the left hand pane and click Line Dial.
6 Select IpszDestAddress. Enter a valid DN on switch B to transfer to.
7 Click OK.
To answer an incoming call on the TAPI server for M1-B, in the TAPI browser
application perform the following tasks:
1
Select the offering call in the middle pane and select lineAnswer in the left
hand pane.
2
Select lineGetCallInfo in the left hand pane to display line call information in
the right hand pane. The dwUserUserInfo and dwCallData fields of
LINECALLINFO structure show the call data entered by the user.

Troubleshooting IVR and networking features

This section describes some common problems encountered when configuring
IVR and networking features for Symposium TAPI SP. When troubleshooting
keep the logger application running. Clear the log file before you begin a
troubleshooting session. To store important log information permanently, rename
the overflow.log file, or save it to a different location.
213346.02