Lan Configuration; Ivr-Cti Integration In A Succession Environment - Nortel TAPI User Manual

The numbers on the illustration correspond to the numbers of the following
events:
1
A caller dials into the Succession switch over the PSTN.
2
The Succession switch queues the call to a CDN for the SCCS.
3
The SCCS opens a voice session with the IVR system.
4
The IVR system plays a prompt for the caller, for example a request for a PIN.
5
The IVR system passes the CED to the Symposium TAPI SP IVR driver,
where the CED and associated CLID are stored.
6
At the same time, the IVR system passes the CED to the SCCS, which assigns
the call to a destination DN, based on skill-based routing.
7
The SCCS instructs the Succession switch to transfer the call to the
destination DN.
8
At the same time, the SCCS passes the CLID and destination DN to
Symposium TAPI SP, where the IVR driver searches for CED associated with
the CLID.
9
The Succession switch transfers the call to the selected agent's telephone set.
10 Symposium TAPI SP passes this CED to a TAPI-compliant application on the
PC associated with the destination DN.

LAN configuration

IVR communication with Symposium TAPI SP should be on a dedicated LAN
and not on the main C-LAN. It can share the same LAN as Meridian Link
Services, which is installed on SCCS / SECC. Refer to
C-LAN for TAPI traffic" on page 49

IVR-CTI integration in a Succession environment

Integrated IVR-CTI functionality is possible in a Succession environment through
the following Meridian capabilities:
• The Succession switch provides the telephony switching requirements for
IVR activities.
Network Managers Guide for Symposium TAPI Service Provider for Succession, release 3.0
Chapter 6 Networked TAPI/IVR
"Configuring an isolated
for further information.
129