Adding New Features Or Changing The Tapi Environment; Uninstalling Tapi Sp 3.0 - Nortel TAPI User Manual

Draft 0.01
124 Chapter 5 Upgrading Symposium TAPI SP
The above process adds all downloaded Succession switch information to the
Meridian TAPI Service Provider database. When the process is completed, restart
ACD Proxy services and start all client and server applications. The TAPI server
database is reread and the new TNBs are appended to the end of the existing
database.
If all the client/server applications and ACDProxy service are stopped during the
upgrade procedure, when you restart ACDProxy service the database becomes
active and all new lines are visible. It is not necessary to restart the server unless
an application was not stopped during the upgrade.

Adding new features or changing the TAPI environment

To add new TAPI features you must purchase a new keycode. To add network
TAPI/IVR features, you must configure these features in the configuration
application. Refer to
information. To add Symposium Agent support refer to the Symposium Agent
product documentation for configuration information. To add Symposium Web
Center Portal refer to the Symposium Web Center Portal product documentation
for configuration information.
To move from a direct connect knowledge worker environment to a call center
environment you must purchase a new license and perform a complete
reinstallation and configuration. For information refer to the Engineering
Guidelines for Symposium TAPI Service Provider for Succession, release 3.0, part
number 213345.1 and to
Chapter 4, "Configuration guidelines," on page 85

Uninstalling TAPI SP 3.0

To remove Symposium TAPI SP 3.0:
1 Log on to the server.
2
Select "Start -> Administrative Tools -> Services" to display the Services
window.
3 In the Services window select telephony services, right click the mouse and
select stop. This procedure also stops ACDProxy services.
213346.02
"Configuring the network TAPI/IVR table" on page 104
Chapter 2, "Installation guidelines," on page 39 and
of this document.
for