Call Data Does Not Appear To Agent When A Call Is Transferred Using Nacd Overflow; Blind Transfer Fails Between Networked Symposium Tapi Sps; Call Data Lost Between Networked Transfers Using Direct Connect - Nortel TAPI User Manual

150 Chapter 6 Networked TAPI/IVR
Call data does not appear to agent when a call is transferred
using NACD overflow
If there is call data when a call is transferred from the IVR port to an ACD queue
on the same switch, but the call data does not appear to an agent when the call is
transferred to a remote Succession switch using NACD overflow, it is necessary to
verify that NACD overflow is set correctly. If NACD queues are set correctly, in
overlay 23 the following type of information appears:
> LD 23
ACD000
MEM AVAIL: (U/P): 1941668
DISK SPACE NEEDED: 181 KBYTES
2MB BACKUP DISKETTE(S) NEEDED: 1
ACD DNS
REQ
TYPE NACD
CUST 0
ACDN 7194
TABL D
ACD DN # :
TABLE NAME: D
ENTRY NO
1
MEM AVAIL: (U/P): 1941668
DISK SPACE NEEDED: 181 KBYTES
2MB BACKUP DISKETTE(S) NEEDED: 1
ACD DNS
REQ
Blind transfer fails between networked Symposium TAPI
SPs.
A blind transfer is not supported between networked switches.
Call data lost between networked transfers using direct
connect.
The Direct Connect environment does not support the transfer of call data across
networked Symposium TAPI SPs.
213346.02
AVAIL: 23860
PRT
7194
TARGET ID
3258
AVAIL: 23860
USED: 679771
(PROJECTED)
USED: 140 TOT: 24000
TIMER VALUE STATUS
4 ACTIVE
USED: 679771
(PROJECTED)
USED: 140 TOT: 24000
TOT: 2621439
REGISTERED
OK
TOT: 2621439