Configuring Dummy Acd Dns; Nortel Callpilot; Nn44200-312 01.02 Standard - Nortel CallPilot Server User Manual

Configuring dummy ACD DNs
Introduction
As an alternative to creating phantom DNs for directly dialable services, you
can create a dummy ACD DN that is set up to call forward to the appropriate
CDN depending on the multimedia channel type required.
Example
•
•
To configure dummy ACD DNs
Step
1
2
Copyright © 2007, Nortel Networks
.
Prompt Response
<Enter>
REQ
For a service that requires only voice capability, forward the dummy ACD
DN to the Voice Messaging CDN.
For a service that requires fax capability, forward the dummy ACD DN to
the Multimedia Messaging CDN.
Action
Load overlay 23.
For each prompt listed below, type the response indicated. For
those prompts that are not listed, you can accept the default by
pressing Enter.
Prompt Response
REQ NEW
TYPE ACD
CUST xx
xxxx
ACDN

Nortel CallPilot

Communication Server 1000 and CallPilot Server Configuration

NN44200-312 01.02 Standard

5.0 3 May 2007
Configuring dummy ACD DNs 77
Description
Press Enter until you reach the end of the
overlay (REQ prompt).
If you are finished adding phantom DNs,
type **** to exit.
To add another DN, return to the top of
the table.
—End—
Description
Customer number (0-99)
Enter the DN for the service.