Contact Center Voice Services Support - Nortel CallPilot Server User Manual

16 Chapter 2 CallPilot and CS 1000 connectivity overview
Step
11
12
13
14
15
16
Stage 5: Install CallPilot Manager on a stand-alone web server (optional).
17

Contact Center Voice Services Support

Introduction
This section is applicable only if you are enabling the Contact Center* Voice
Services Support feature. This section provides an overview of the specific
CS 1000 configuration steps required for the Contact Center Voice Services
Support feature.
Notes:
For Contact Center integration with CallPilot, Contact Center channels can
only be voice channels.
ACD overflow is not supported.
Configuring the CS 1000 system to support CallPilot and Contact Center
Server
This guide provides the specific CS 1000 system configuration instructions
required to support CallPilot. Where there is an exception or additional
step required for the Contact Center Voice Services Support feature, this
information is also provided. A list of these exceptions and additional steps
is provided below:
1. In overlay 17 (see
Copyright © 2007, Nortel Networks
.
Description
Verify network connectivity to the CallPilot server over the
ELAN subnet and NNS Subnet.
Verify that CallPilot can receive calls.
Verify that you can leave a message.
Verify that you can retrieve a message.
Verify that each call channel and multimedia channel is
functioning correctly.
Check for CallPilot alarms using the Alarm Monitor in
CallPilot Manager. Upon confirmation that CallPilot is
operating correctly, clear all alarms.
Perform this step only if you want to set up a separate
web server for CallPilot administration. This is necessary
if you want to use the Reporter application, or if high
administration traffic is expected. For instructions, see the
CallPilot Software Administration Guide.
"Provisioning the ELAN subnet" (page
prompt must be set to YES.
Nortel CallPilot
Communication Server 1000 and CallPilot Server Configuration
NN44200-312 01.02 Standard
5.0 3 May 2007
Check
57)), the SECU