Diagnostics Tool - Nortel CallPilot User Manual

72 Chapter 6 Using CallPilot system utilities
Utility
Session
Trace
System
Monitor
Accessing the system utilities
All CallPilot utilities are accessible from the CallPilot server in the Start →
Programs → CallPilot → System Utilities menu.

Diagnostics Tool

Introduction
The Diagnostics Tool allows you to enable or disable CallPilot startup
diagnostics.
CallPilot startup diagnostics automatically identify hardware problems that
may exist when the system and its services are started (DSP, TimeSwitch,
MediaBus).
When you disable startup diagnostics, you can save time during system
maintenance operations where restarts or Call Processing services restarts
are required.
There are three recommended steps:
•
•
•
To access the Diagnostics Tool
On the Windows desktop, click Start → Programs → CallPilot → System
Utilities → Diagnostic Tool.
Result: The Diagnostics Tool window appears.
Copyright © 2007, Nortel Networks
.
Description
Provides detailed information about the activity in a user's
mailbox and the state of the message waiting indicator (MWI).
Displays the following information:
• the status of all CallPilot channels
• the status of all CallPilot services
Note: This status is more accurate than the status the operating
system provides in the Services control panel.
• particulars about the CallPilot System, such as names,
keycodes, serial numbers, IP addresses, and system
numbers
Use the Diagnostics Tool to turn off CallPilot startup diagnostics.
Perform system maintenance.
Use the Diagnostics Tool to turn on CallPilot startup diagnostics.
Nortel CallPilot
201i Server Maintenance and Diagnostics
NN44200-705 01.01 Standard
5.0 23 February 2007
Nortel Networks Confidential