Index - Nortel Web Center Portal Reference Manual

Index

A
address information
49
agent
license requirements
status
50
Agent Desktops
24
,
Agent Interface
13 15
ports
28
agent phonesets, configuring for TAPI
control
34
Agent Service Time
agent TNs, configuring for TAPI control
archiving
70
attachments
17
automatic refresh
67
B
bandwidth
29
Bandwidth recommendations
C
call
determining if there are calls on a device
information
53
CLAN settings
56
CLAN utilization
29
components
13
configuring
agent phonesets for TAPI control
Predictive Dialer TNs
Symposium Web Center Portal network
Windows
25
contacts
18
presenting to Symposium Call Center
Server
18
CPU
requirements
72
utilization
72
Planning and Engineering Guide
61
64
34
29
34
37
Customer Interface
ports
28
D
Database
15
database
69
calculations
capacity
69
disk capacity
domain forest
Drop Mode
60
license requirements
, ,
DTH
15 18
sorting transactions
TAPI license requirements
traffic model
Dynamic Transaction Handler. See DTH
E
e-mail
30
attachments
Email Manager
e-mail server
53
configuration requirements
mailboxes
ports
29
To Address requirements
transactions
Erlang B
76
External Web server
ports
28
26
requirements
transactions
F
From address requirements
16
69
69
24
,
64
62
59
18
61
63
17
,
15 67
30
30
31
17
,
16 58
72
17
31
87