Configuring The Appp Features; Prerequisites; Navigation; Configuring The One Button Page Feature - Nortel BCM50 Configuration

Chapter 5

Configuring the APPP features

Configure the features in the Advanced Paging Productivity Pack (APPP).

Prerequisites

• Ensure the APPP software is installed and the APPP keycode file is applied to the BCM
systems. For more information, see
(page 15).

Navigation

• Configuring the One Button Page feature (page 17)
• Configuring the One Button Text feature (page 18)
• Configuring the Schedule Page feature (page 20)
• Configuring the Customer Assistance Page feature (page 22)

Configuring the One Button Page feature

Configure the One Button Page feature to enable a user to initiate the desired page in a defined
paging zone by pressing a feature key (or a sequence of keys on the telephone dialpad).
The One Button Page feature is an extension of the Park and Page feature, and uses the one-button
access to custom call routing (CCR) trees available in CallPilot Manager.
Procedure steps
Step
1
2
3
4
5
6
Action
From the Element Manager navigation panel, select
Configuration > Applications > Voice Messaging/Contact Center.
Click Launch CallPilot Manager.
From CallPilot Manager, select Auto-Attendant > General Properties.
From the Auto-Attendant Properties page, type a number for the starting feature
code in the Starting CCR tree feature code field.
Type a number for the range of feature codes in the Number of CCR tree
feature codes field.
Create your custom call routing (CCR) tree with the required Park and Page
nodes.
Installing software and applying the keycode
Advanced Paging Prductivity Pack Configuration
17