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292 MBUX multimedia system
It is not possible to immediately end an automatic
emergency call.
If the Mercedes‑Benz emergency call system can-
not connect to the Mercedes‑Benz emergency
call centre, the emergency call is automatically
sent to the public emergency services call centre.
If no connection can be made to the public emer-
gency services, a corresponding message
appears in the display.
Dial the emergency number 999 or 112 on
#
your mobile phone.
If an emergency call has been initiated:
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emergency
call centre operator.
Based on the call, the operator decides
R
whether it is necessary to call rescue teams
and/or the police to the accident site.
If no vehicle occupant answers, an ambulance
R
is sent to the vehicle immediately.
Triggering a manual Mercedes-Benz emergency
call
To use the SOS button in the overhead con-
#
trol panel: press the SOS button at least one
second long (
page 281).
/
To use voice control: use the LINGUATRONIC
#
voice commands.
The emergency call has been made:
A voice connection is made to the Mercedes-
R
Benz emergency call centre.
A message with accident data is transmitted
R
to the Mercedes-Benz emergency call centre.
The Mercedes-Benz emergency call centre
can transmit the vehicle position data to one
of the public emergency services call centres.
Under certain circumstances data is also
R
transmitted in the voice channel to the
Mercedes-Benz emergency call centre.
This allows measures for rescue, recovery or
towing to a Mercedes-Benz Service Centre to
be initiated quickly.
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emergency
call centre operator.
Based on the call, the operator decides
R
whether it is necessary to call rescue teams
and/or the police to the accident site.
If the Mercedes-Benz emergency call system can-
not connect to the Mercedes-Benz emergency
call centre, the emergency call is automatically
sent to the public emergency services call centre.
If no connection can be made to the public emer-
gency services, a corresponding message
appears in the media display.
Dial the emergency number 999 or 112 on
#
your mobile phone.
Ending an unintentionally triggered manual
Mercedes-Benz emergency call
Using the multifunction steering wheel: select
#
~.
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