Service; U.s. And Canadian Customers; International Customers (Outside U.s.a. And Canada) - Multitech MultiVOIP 200 MVP200 User Manual

Chapter 6 - Warranty, Service and Tech Support

Service

U.S. and Canadian Customers

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View,
Minnesota, factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial #______
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be
paid by MTS. Please include inside the shipping box a description of the problem, a return shipping
address (must have street address, not P.O. Box), a telephone number, and if the product is out of
warranty, a check or purchase order for repair charges.
For out of warranty repair charges, go to http://www.multitech.com/documents/warranties.
Extended two-year overnight replacement agreements are available for selected products. Please call
MTS at 888 288-5470, extension 5308, or visit our web site at http://www.multitech.com/
PROGRAMS/orc/ for details on rates and coverages.
Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department at 800 972-2439 or e-mail
tsupport@multitech.com.
Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our
Repair Accounting department at 800 328-9717 or +763 785-3500, or e-mail
mtsrepair@multitech.com .
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.

International Customers (outside U.S.A. and Canada)

Your original point of purchase reseller may offer the quickest and most economical repair option for
your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the
nearest distributor or other repair service for your Multi-Tech product: http://www.multitech.com/
COMPANY/offices/DEFAULT.ASP .
In the event that factory service is required, products may be shipped, freight prepaid, to our Mounds
View, Minnesota, factory. Recommended international shipment methods are via Federal Express,
UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be
refused. A Returned Materials Authorization (RMA) is required for products shipped from outside the
U.S.A. and Canada. Please contact us for return authorization and shipping instructions on any
international shipments to the U.S.A. Please include, inside the shipping box, a description of the
problem, a return shipping address (must have street address, not P.O. Box), your telephone number,
and if the product is out of warranty, a check drawn on a U.S. bank or your company's purchase order
for repair charges. Repaired units will be shipped freight collect, unless other arrangements are made
in advance.
Please direct questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department nearest you, as listed at http://
www.multitech.com/COMPANY/offices/DEFAULT.ASP ., or e-mail tsupport@multitech.com . When
calling the U.S., please direct questions regarding repair expediting, receiving, shipping, billing, etc.,
to our Repair Accounting department at +763 717-5631 in the U.S.A., or e-mail mtsrepair@multitech.com .
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