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Multitech MultiVOIP 200 MVP200 Quick Start Manual

Standalone voice/ip gateway, proprietary mode
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Voice / Fax over IP Networks
Standalone Voice/IP Gateway
Model MVP200
H.323 Mode

Quick Start Guide

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Summary of Contents for Multitech MultiVOIP 200 MVP200

  • Page 1: Quick Start Guide

    Voice / Fax over IP Networks Standalone Voice/IP Gateway Model MVP200 H.323 Mode Quick Start Guide...
  • Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

  • Page 3: Table Of Contents

    Introduction ... 4 Related Documentation ... 5 Installing Your MultiVOIP 200 ... 6 Installing and Configuring Your MultiVOIP 200 ... 6 Deploying the VOIP Network ... 7 Unpacking Your MultiVOIP 200 ... 8 Safety Warnings ... 8 Cabling Your MultiVOIP 200 ... 9 Cabling Procedure ...

  • Page 4: Introduction

    This version of the software also supports communication with a Multi-Tech MVPGK1 Gatekeeper or an optional 3rd party H.323 Gatekeeper which, when enabled, maintains its own phonebook database, pre-registers all users, controls the bandwidth, and handles all conferencing issues such as transferring of calls.

  • Page 5: Related Documentation

    Viewing and printing a user guide from the Web also requires that you have the Acrobat Reader loaded on your system. To select the MultiVOIP 200 User Guide from the Multi-Tech Systems home page, click Documents, then click MultiVOIP in the product list drop-down window, then click MultiVOIP Manuals.

  • Page 6: Installing Your Multivoip 200

    MultiVOIP Quick Start Guide Installing Your MultiVOIP 200 The basic steps of installing your MultiVOIP 200 network involve unpacking the units, connecting the cables, and configuring the units using management software (MultiVOIP 200 Configuration). This process results in a fully functional Voice Over IP network.

  • Page 7: Deploying The Voip Network

    Introduction is set to Client, and the IP address of the Host MultiVOIP 200 is entered. Once all Client units are configured, the process moves on to the “Deploying the VOIP Network” section. Deploying the VOIP Network The final phase of the installation is deployment of the network. When the remote MultiVOIP 200s are sent to their remote sites, the remote site administrators need only connect the units to their LAN and telephone equipment.

  • Page 8: Unpacking Your Multivoip 200

    When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must be sent back to Multi-Tech Systems for battery replacement. The E&M, FXS, and Ethernet ports are not designed to be connected to a Public Telecommunication Network.

  • Page 9: Cabling Your Multivoip 200

    Cabling Your MultiVOIP 200 Cabling your MultiVOIP 200 involves making the proper Power, Command Port, and Internet connections. Figure 6 shows the back panel connectors and the associated cable connections. The Cabling Procedure section provides step-by-step instructions for cabling your MultiVOIP 200. Note: Before cabling your MultiVOIP 200, perform the E&M Jumper Block Positioning Procedure if either voice/fax channel (1 or 2) will be connected to an E&M trunk that is a Type 1,3, 4,...
  • Page 10 MultiVOIP Quick Start Guide 3. Connect a network cable to the Ethernet 10Base-T connector on the back of the MultiVOIP 200. Connect the other end of the cable to your network. 4. If you are connecting a station device; e.g., analog telephone, fax machine, or Key Telephone System (KTS) to your MultiVOIP 200, connect the smaller end of a special adapter cable (supplied) to the Voice/Fax Channel...

  • Page 11: E&M Jumper Block Positioning Procedure

    E&M Jumper Block Positioning Procedure Each voice/fax channel on the MultiVOIP 200 has a separate E&M jumper block located near the jacks on the back panel of the MultiVOIP 200. Each jumper block has 8 pairs of pins with a jumper plug on three adjacent pairs of pins. The jumper plug must be centered on the E&M type number (see Figure 4) that matches the E&M connection for that channel.
  • Page 12 MultiVOIP Quick Start Guide 4. Change the jumper block position for any voice/fax channel to be connected to an E&M trunk that is not a Type 2 (the default position). 5. Slide the base all the way into the cabinet until it stops. 6.

  • Page 13: Installing Your Multivoip 200 Software

    2. Insert the MultiVOIP 200 CD into a CD-ROM drive. The CD is auto-detectable, so it starts automatically. It may take 10 to 20 seconds for the Multi-Tech Installation CD screen to appear. Installing the Software...
  • Page 14 MultiVOIP Quick Start Guide If the Multi-Tech Installation CD Screen does not appear automatically, click My Computer, then right-click the CD- ROM drive icon, click Open, then click the Autorun icon. 3. When the Multi-Tech Installation CD Screen is displayed, click the Install Software icon.
  • Page 15 5. The Choose Destination Location dialog box is displayed. Follow the on-screen instructions. You can either choose the Destination Location of your MultiVOIP 200 software or select the default destination by clicking Next>. If you click Browse, you can select a different destination folder for the MultiVOIP 200 software.
  • Page 16 MultiVOIP Quick Start Guide 7. The Copying program files ... screen is displayed followed by the MultiVOIP 200 Setup dialog box. This dialog box enables you to select the COM port of your PC that is connected to the Command port of the MultiVOIP 200.
  • Page 17 Installing the Software 9. The following message is displayed: Click Yes to continue. 10. The following message is displayed. Click Yes to continue.

  • Page 18: Configuring Your Multivoip 200

    MultiVOIP Quick Start Guide Configuring Your MultiVOIP 200 The following steps provide instructions for configuring your MultiVOIP 200. The configuration sequence includes IP Protocol default setup, Channel setup, and Phone Directory Database setup. The Phone Directory Database setup is configured differently depending on whether or not the Gatekeeper function is available and enabled on the Phone Directory Database dialog box.
  • Page 19 Configuring the MultiVOIP Configure each channel for the type of interface you are connecting to. The Interface tab defaults to Channel 1 in the Select Channel field. To change the channel number, click the drop-down arrow and the list of channels is displayed.
  • Page 20 MultiVOIP Quick Start Guide FXS (Loop Start): If a station device; e.g., an analog telephone, fax machine, or KTS (Key Telephone System) is connected to the Voice/Fax connector on the back of the unit, FXS (Loop Start) will likely be the correct Interface. FXS (Ground Start): If the station device uses ground start, then choose the FXS (Ground Start) option.
  • Page 21 Configuring the MultiVOIP For FXO-to-FXO communications, you can enable a specific type of FXO Disconnect; Current Loss, Tone Detection, or Silence Detection. (Check with your in- house phone personnel to verify the preferred type of disconnect to use.) Enabling Tone Detection activates the Disconnect Tone Sequence options.
  • Page 22 MultiVOIP Quick Start Guide 16. The Voice/Fax tab displays the parameters for the voice gain, DTMF (Dual Tone Multi-Frequency) gain, voice coder, faxing, and advanced features such as Silence Compression, Echo Cancellation, and Forward Error Correction. 17. You can set up the input and output voice gain so that the volume can be increased or decreased.
  • Page 23 Note: Only change the DTMF gain under the direction of Multi-Tech Technical Support supervision. 18. To change the voice coder, first select the channel by clicking the Select Channel down arrow (highlighting the channel number) then click Manual in the Coder group. To select the appropriate coder, click the Selected Coder down arrow and highlight your new voice coder entry.
  • Page 24 MultiVOIP Quick Start Guide The Silence Compression option defines whether silence compression is enabled (checked) for this voice channel. If silence compression is enabled, the MultiVOIP 200 will not transmit voice packets when silence is detected, thereby reducing the amount of network bandwidth that is being used by the voice channel.
  • Page 25 21. The Billing/Misc tab displays the parameters for auto call, automatic disconnection, billing options, and dynamic jitter buffer. If you want to dedicate a local voice/fax channel to a remote voice/fax channel (so you will not have to dial the remote channel), click the Auto Call Enable option in the Auto Call group.
  • Page 26 MultiVOIP Quick Start Guide Consecutive Packets Lost defines the number of consecutive packets that are lost after which the call is automatically disconnected. The default setting is 30. Call Duration defines the maximum length of time (in seconds) that a call remains connected before the call is automatically disconnected.
  • Page 27 Configuring the MultiVOIP If your country/region is not the default USA, click the Regional tab and proceed to step 25; otherwise, proceed to step 26 to begin building your phone directory database. 25. To change the Tone Pairs on the Regional tab, click the Country/Region down arrow and highlight your specific country or region.
  • Page 28 MultiVOIP Quick Start Guide 26. The Phone Directory Database dialog box is displayed with the Proprietary PhoneBook option enabled and no phone numbers entries displayed in the database. This dialog box enables you to select either the GateKeeper or Proprietary PhoneBook. Once you have choosen the type of Phone Book database, you can proceed to registering with a Gatekeeper in the following section (entitled, Registering with a Gatekeeper Phone Directory);...

  • Page 29: Registering With A Gatekeeper Phone Directory

    Configuring the MultiVOIP Registering with a Gatekeeper Phone Directory This section describes how to register H.323 endpoints with the Gatekeeper. The H.323 Gatekeeper function resides at a PC acting as the central point for all calls within its zone and providing call control services to registered endpoints.
  • Page 30 MultiVOIP Quick Start Guide 28. If the GateKeeper network employs Fast Start, then accept the Use Fast Start option (default). You may have to verify this with the GateKeeper administrator. 29. Enter the Gatekeeper IP Address in the IP Address field of the RAS Parameters group.
  • Page 31 35. Fill in the H.323 ID field with a description to identify the phone number. For this example, you could enter “New York Office 1.” 36. Enter the IP Address of the MultiVOIP you are currently configuring in the IP Address field. 37.
  • Page 32 MultiVOIP Quick Start Guide 38. Click the Add (+) to enter your next phone listing and the Add/Edit Phone Entry dialog box is displayed. 39. Enter the second unique phone number of the local device in the Phone Number field (e.g., 102). 40.
  • Page 33 44. Click the OK button when you are finished and the Phone Directory Database dialog box is displayed with your second entry in the window. 45. Click OK to download the new phone directory database to the unit. 46. The following dialog box is displayed. Click OK to download default setup.
  • Page 34 MultiVOIP Quick Start Guide 47. Once the setup program receives a response from the MultiVOIP 200, the Writing Setup dialog box is displayed indicating that the setup configuration is being written to the MultiVOIP 200. 48. After the setup has been written to the MultiVOIP 200, the unit is rebooted.
  • Page 35 Configuring the MultiVOIP 50. You are returned to the Multi-Tech Installation CD screen from which you can load the Acrobat Reader to your PC. This allows you to view and/or print the User Guide by clicking on the Install Manuals icon.

  • Page 36: Building A Proprietary Phonebook Directory

    MultiVOIP Quick Start Guide Building a Proprietary Phonebook Directory 27. To build your proprietary MultiVOIP 200 Phone Directory (i.e., in an H.323 environment without the Gatekeeper option enabled), you will first need to enable (check) the Proprietary Phonebook option and then configure the “Host”...
  • Page 37 The Client Status button displays the Client VOIP Status dialog box used for viewing phone number, IP address, status, and description of Client units (See “Configuring Your Client MultiVOIP 200s” for details). Note: In the Q.931 Parameters group, Use Fast Start is checked for compatibility with other H.323 devices that support Fast Start Capability.
  • Page 38 MultiVOIP Quick Start Guide 31. The Station Identification group includes a Hunt Group drop-down list. This list enables you to indicate which Hunt Group you want the phone number to be associated with; or, you can select NO HUNT if you don’t want this entry to participate in hunting.
  • Page 39 33. To configure Channel 2 on the Host MultiVOIP 200, click Add (+) and the Add/Edit Phone Entry dialog box is displayed again. 34. Enter the phone number for the MultiVOIP 200 in the Station Information group Phone Number field (e.g., 102).
  • Page 40 MultiVOIP Quick Start Guide 35. Click inside the Description field and enter a description for the remote MultiVOIP 200 phone number for Channel 2. For example, “New York Office 2.” Then, enter the voice channel number in the Voice Channel field. 36.
  • Page 41 38. At this point it is time to add all other phone numbers (Client units and stand-alone units) to the Phone Directory database. To add Channel 1 of the Client MultiVOIP 200, click Add (+) and the Add/Edit Phone Entry dialog box is displayed again.
  • Page 42 MultiVOIP Quick Start Guide 43. To add Channel 2 of the Client MultiVOIP 200, click Add (+) and the Add/Edit Phone Entry dialog box is displayed again. 44. Enter the phone number for the remote (Client) MultiVOIP 200 in the Station Information group Phone Number field (e.g., 202).
  • Page 43 47. Click OK and you are returned to the Phone Directory Database dialog box which now includes the remote phone number and related information in the Phone Number list. 48. To configure a stand-alone endpoint (e.g., a PC with NetMeeting software), click Add (+) and the Add/Edit Phone Entry dialog box is displayed again.
  • Page 44 MultiVOIP Quick Start Guide 49. Enter the phone number for the stand-alone endpoint in the Station Information group Phone Number field (e.g., 301). 50. Click inside the Description field and enter a description for the remote MultiVOIP 200 phone number. For example, “Human Resources Desk.”...
  • Page 45 Configuring the MultiVOIP 53. When you have finished, click OK to download the setup configuration to the MultiVOIP 200. 54. The Checking MultiVOIP 200 dialog box is displayed.
  • Page 46 MultiVOIP Quick Start Guide 55. Once the setup program receives a response from the MultiVOIP 200, the Writing Setup dialog box is displayed indicating that the setup configuration is being written to the MultiVOIP 200. 56. After the setup has been written to the MultiVOIP 200, the unit is rebooted.
  • Page 47 Configuring MultiVOIP Slaves 58. You are returned to the Multi-Tech Installation CD screen from which you can load the Acrobat Reader to your PC. This allows you to view and/or print the User Guide by clicking on the Install Manuals icon.
  • Page 48 MultiVOIP Quick Start Guide Configuring Your Client MultiVOIP 200s If the Proprietary Phonebook option on the Phone Directory Database dialog box was enabled, then you will need to configure all remote H.323 endpoints as “Client” units. For example, the MultiVOIP 200 at the company’s subsidiary office in London would need to be configured as a “Client.”.
  • Page 49 The IP Address is the unique IP address that you assign to the MultiVOIP 200, and the Gateway Address is the IP address of the device (e.g., network router) connected to the Internet/Intranet. Click OK when you are finished. The Main menu is displayed.
  • Page 50 MultiVOIP Quick Start Guide Channel Setup dialog box. The Channel Setup dialog box is displayed. The four tabs in this dialog box define the channel interface, voice/fax parameters, Billing/Misc parameters, and regional telephone parameters for each channel. Configure each channel for the type of interface you are connecting to.
  • Page 51 Configuring MultiVOIP Slaves 6. The Interface group defaults to FXS (Loop Start). Select the interface option that corresponds to the interface type being connected to the Voice/Fax Channel 1 jack on the back panel of the MultiVOIP 200. FXS (Loop Start): If a station device; e.g., an analog telephone, fax machine, or KTS (Key Telephone System) is connected to the Voice/Fax connector on the back of the unit, FXS (Loop Start) will likely be the correct Interface...
  • Page 52 MultiVOIP Quick Start Guide set the number of rings received on the FXO interface before the MultiVOIP 200 answers the incoming call. The default setting is 2 counts. Note: Zero (0) means that the MultiVOIP 200 never answers. For FXO-to-FXO communications, you can enable a specific type of FXO Disconnect;...
  • Page 53 7. Repeat the above step to configure the interface type for voice/fax channel 2. 8. The Voice/Fax tab displays the parameters for the voice gain, DTMF (Dual Tone Multi-Frequency) gain, voice coder, faxing, and advanced features such as Silence Compression, Echo Cancellation, and Forward Error Correction.
  • Page 54 DTMF Gain group. Note: Only change the DTMF gain under the direction of Multi-Tech Technical Support supervision. 10. To change the voice coder, first select the channel by clicking the Select Channel down arrow (highlighting the channel number) then click Manual in the Coder group.
  • Page 55 Configuring MultiVOIP Slaves 12. You can enable the voice/fax advanced features by clicking (checking) the silence compression, echo cancellation, or forward error correction options. The Silence Compression option defines whether silence compression is enabled (checked) for this voice channel. If silence compression is enabled, the MultiVOIP 200 will not transmit voice packets when silence is detected, thereby reducing the amount of network bandwidth that is being...
  • Page 56 MultiVOIP Quick Start Guide The Billing/Misc tab displays the parameters for auto call, automatic disconnection, billing options and dynamic jitter buffer. 13. If you want to dedicate a local voice/fax channel to a remote voice/fax channel (so you will not have to dial the remote channel), click the Auto Call Enable option in the Auto Call group.
  • Page 57 Consecutive Packets Lost defines the number of consecutive packets that are lost after which the call is automatically disconnected. The default setting is 30 packets. Call Duration defines the maximum length of time (in seconds) that a call remains connected before the call is automatically disconnected.
  • Page 58 MultiVOIP Quick Start Guide Note: After configuring a given channel (1 or 2), you can copy that channel’s configuration to the other channel by clicking the Copy button. Everything on the Billing/Misc tab will be copied to the other channel. If your country/region is not the default USA, click the Regional tab and proceed to step 17;...
  • Page 59 Note: In a Dial-On-Demand (DOD) network, you should leave Send Status Report to Host disabled (not checked). This allows the router to disconnect whenever there is no voice activity. Note that Clients with Send Status Report to Host disabled will show up as “Unknown”...
  • Page 60 MultiVOIP Quick Start Guide 20. Click OK to return to the Main menu. 21. Click Download Setup to write the new configuration to the Client unit. The Save Setup dialog box is displayed. 22. Select (check) the Save Current Setup as User Default Configuration and click OK.

  • Page 61: Deploying The Voip Network

    Deploying the VOIP Network Deploying the VOIP Network For a Proprietary Phone Directory database, the VOIP administrator can deploy the pre-configured Client MultiVOIP 200s to their remote sites. The remote site administrators need only connect power to the pre-configured MultiVOIP 200, connect the MultiVOIP 200 to their Ethernet LAN and predefined telephone equipment, and then wait for the phone directory database to be downloaded.

  • Page 62: Remote Site Administrator

    MultiVOIP Quick Start Guide Remote Site Administrator The following steps are for MultiVOIP 200 H.323 endpoints. For non-MultiVOIP 200 H.323 endpoints, refer to the appropriate installation documentation. 1. Unpack your MultiVOIP 200. 2. Connect one end of the power supply to a live AC outlet and connect the other end to the Power connection on your MultiVOIP 200 (See Figure 5).
  • Page 63 If you are connecting an E&M trunk from a telephone switch to your MultiVOIP 200, connect one end of an RJ- 45 phone cord to the Voice/Fax Channel 1 E&M connector on the back of the unit and the other end to the trunk phone jack.
  • Page 64 NetMeeting software), the Systems Administrator for your VOIP network should do the following. 1. Make certain that the H.323 endpoint (e.g., PC with NetMeeting, router with voice, etc.) have been properly connected to the network. Refer to the appropriate end user documentation.

  • Page 65: Limited Warranty

    Warranty and Regulatory Information Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment.

  • Page 66: Technical Support

    MultiVOIP Quick Start Guide Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi- Tech product. If you have any questions about the operation of this unit, or experience difficulty during installation you can...

  • Page 67: Fcc Declaration

    Warranty and Regulatory Information FCC Declaration NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 68 S000335A...

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