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MT56DSU2 Owner's Manual
Chapter 5 – Service, Warranty and Tech Support
Limited Warranty
Multi-Tech Systems, Inc. (icMTSl,) warrants that its products will be free from defects in material or
workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided,
two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED,
AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE HEREBY DISCLAIMED. This warranty does not apply to any products which have been
damaged by lightning storms, water, or power surges or which have been neglected, altered, abused, used
for a purpose other than the one for which they were manufactured, repaired by the customer or any party
without MTS™s written authorization, or used in any manner inconsistent with MTS™s instructions.
MTS™s entire obligation under this warranty shall be limited (at MTS™s option) to repair or replacement
of any products which prove to be defective within the warranty period, or, at MTS™s option, issuance of a
refund of the purchase price. Defective products must
be returned by Customer to MTS™s factory transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO
IRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE
PRODUCTS.
On-line Warranty Registration
To register your DSU on-line, go to:
Tech Support
Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of
your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972-2439.
Please fill out the modem information (below), and have it available when you call. If your DSU requires
service, the tech support specialist will guide you on how to send in your DSU.
4.2.1 Recording Product Information
Please fill in the following information on your Multi-Tech product. This will help Tech Support in
answering your questions.
Model No.: ____________________________________
Serial No.: ______________________________________
The model and serial numbers are silkscreened on the bottom of your DSU.
Please note the status of your DSU before calling tech support. This status can include LED indicators,
screen messages, diagnostic test results, problems with a specific application, etc.
Service
If your tech support specialist decides that service is required, DSUs may be sent (freight prepaid) to our
factory. Return shipping charges will be paid by Multi-Tech Systems (within North America).
Include the following with your modem:
•
a description of the problem.
•
return billing and return shipping addresses.
•
contact name and phone number.
•
check or purchase order number for payment if the modem is out of warranty. (The standard repair
charge for this modem is $95. This price is valid at the time of this publication but could change in the
future. Check with your technical support specialist.)
•
if possible, note the name of the technical support specialist with whom you spoke.
82017502
http://www.multitech.com/register
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