Multitech FaxFinder FF-120 Administrator User Manual
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Multitech FaxFinder FF-120 Administrator User Manual

1/2-port and 4/8-port v.34 fax servers
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ADMINISTRATOR USER GUIDE
®
FaxFinder
FF-120/220
&
FF-420/820
1/2-Port and 4/8-Port V.34 Fax Servers
R
Administrator User Guide

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Summary of Contents for Multitech FaxFinder FF-120

  • Page 1 ADMINISTRATOR USER GUIDE ® FaxFinder FF-120/220 & FF-420/820 1/2-Port and 4/8-Port V.34 Fax Servers Administrator User Guide...
  • Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes. Check Multi-Tech’s web site for current versions of our product documentation.

  • Page 3: Table Of Contents

    11. Sending Test Fax from Fax Machine to FaxFinder ..................50 12. Adding Client-Users to the Phone Book ......................52 CHAPTER 4 – FAXFINDER SERVER SOFTWARE SCREENS ...............53 Home Screen................................53 Login Screen ................................54 Fax Log Screen..............................55 Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 4 View Menu .................................165 Settings Menu ..............................165 .....................166 EPORTING AILED AXES TO THE DMINISTRATOR CHAPTER 7 – SERVER OPERATION .......................167 ...........................167 MAIL ESSAGES ..............................168 RONT ANEL ........................169 EALING WITH AILED EPORTS Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 5 15 R ..........................209 EGULATION ..........................210 RANDING TATEMENT ...........................211 ANADIAN IMITATIONS OTICE ..............................211 NDUSTRY ANADA WEEE S ..............................212 TATEMENT C-ROHS HT/TS S .....................213 UBSTANCE ONCENTRATION CHAPTER 11: WARRANTY, SERVICE, & REPAIR ..................214 Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 6: Chapter 1 - Product Description & Specifications

    Specifications Product Description This manual describes four Multi-Tech V.34 fax servers: the FF120 1-Port FaxFinder unit, the FF220 2- Port FaxFinder unit, the FF420 4-Port FaxFinder unit, and the FF820 8-Port FaxFinder unit. All four of these units are are complete, economical, easy-to-use network fax servers. With any of these units, you can receive faxes as emails and send faxes from any application that can print.
  • Page 7 Chapter 1: Product Description and Specifications The FF420 and FF820 are both housed in chassis of the same size and shape. Similarly, the FF120 and FF220 are both housed in a chassis of the same size and shape, a chassis smaller and differently shaped than that for the FF-420/820.

  • Page 8: Product Features

    Email notification of failed outbound fax transmissions • V.92/56K data mode • Tone and pulse dialing • Connects to 10/100BaseT Ethernet • Flash memory for easy software updates • Small desktop-size external chassis • Two-year warranty Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 9: Prerequisite: Determining Pbx Compatibility & Configuration

    The battery has an estimated life expectancy of ten years. • When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must be sent back to Multi-Tech Systems for battery replacement. Warning!

  • Page 10: Technical Specifications

    2-bit & 4-bit ADPCM, 8-bit linear PCM & 4-bit IMA coding & 4-bit IMA coding 8kHz sample rate 8kHz sample rate Concurrent DTMF, ring, & U.S.Caller Concurrent DTMF, ring, & U.S.Caller ID detection ID detection Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 11: Related Manuals

    FaxFinder unit in conjunction with the PBX specified in each guide. Multi-Tech manuals and other resources are available on the Multi-Tech Web site at http://www.multitech.com. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 12: Distributing Documents To Client Users

    (CD, diskette, etc.). Client users will need this information to take advantage of the capabilities of the FaxFinder system. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 13: Chapter 2: System Overview

    In either mode, the fax recipients can be at any accessible email address, inside or outside of the local network. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 14 For simplicity, we use an FF420 unit and employ only two of its ports. These illustrations explain how the FaxFinder system fits into your Ethernet network and what client users will encounter when they begin to use the FaxFinder Client software. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 15: Server Setup For Sample Faxfinder System - Acme99, Inc

    Setup patm@acme99.com update delete Pat Murphy patm 3049 Pete@acme99.com update Pete Quigley Pete 3033 delete Joe Wagner Joe@acme99.com update 3032 delete Mary Eng Mary Mary@acme99.com 3031 update delete update delete Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 16: Receiving A Fax, Server Perspective - Acme99 Gets A Fax

    Ba ck Order Vo uche r Email:mary PBX Ext 3049 @acme99 .com Pat -- Admin Email:pat @acme99 .com Joe opens PDF file of customer order message using self-chosen PDF Viewer program. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 17: Receiving A Fax, Client Perspective - Joe Gets A Product Order

    Chapter 2: System Overview Receiving a Fax, Client Perspective – Joe Gets a Product Order Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 18: Sending A Fax, Server Perspective - Acme99 Sends A Fax

    .com Mary prints to FaxFinder to fax product specifications to a customer. FaxFinder client SW captures word processor output and assembles outgoing message from FF Client screens and cover page. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 19: Sample Client Setup - Joe, The Acme99 Order Processor

    Chapter 2: System Overview Sample Client Setup – Joe, the Acme99 Order Processor Associating with Servers and Self Identification Address Book: Methods of Management Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 20 Chapter 2: System Overview Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 21 Chapter 2: System Overview Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 22 Chapter 2: System Overview Printing to FaxFinder What Administrators Must Tell Users Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 23: Sending A Fax, Client Perspective - Mary Sends Spec Sheet To Client

    Chapter 2: System Overview Sending a Fax, Client Perspective – Mary Sends Spec Sheet to Client Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 24: Fax Message Components

    . Th is is a ch an ce fo r y ou to ge t i n Outgoing Fax Transmission Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 25: Chapter 3 - Server Installation

    Chapter 3 – Server Installation Introduction This chapter shows you how to set up your Multi-Tech Model FF-120/220/420/820 FaxFinder. The setup process includes both cabling of the FaxFinder unit and configuration of the FaxFinder server software. The FaxFinder server software resides on the FaxFinder unit and does not need to be installed.

  • Page 26: Mechanical Mounting (Optional)

    The FF-120/220 FaxFinder comes with chassis screw holes to facilitate attaching it to a flat surface. Version 2 5.3” 13.5 cm FaxFinder V.34 Fax Server 6.2” 15.7 cm Version 1 The FF-420/820 are table-top units that can also be rack-mounted. Rack-mounting hardware is included. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 27: Quick Hookup For Ff-120/220

    Connector at computer: DB-9. ETHERNET COMMAND On/Off Cabling to telco POTS lines Switch or PBX station ports. Cabling to your IP network. Ports 1-4. RJ-45 connector. Power Cable RJ-11 Connectors. Receptacle Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 28: Earth Grounding For Ff-420/820

    FF-420/820 or thicker Unit Earth Ground Screw: Connected to Permanent Earth Ground of Building’s Grounding connectors Electrical System must be secured permanently to product ground screw and earth ground screw. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 29: Faxfinder Operating Modes

    In order for each user to receive incoming faxes directly, the FaxFinder must be connected to a PBX that can route multiple extensions to a single port (convergent routing). If your PBX does not support this convergent routing, then incoming faxes must be sent to recipients through an attendant. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 30: Part A: Cabling -- Connecting The Faxfinder To Power Outlet, Phone Lines, And Ethernet

    Power Cable Receptacle LINE 1 LINE 2 LAN 1 CONSOLE RESET FF-120/220 Lock Nut B. FF-420/820 Power. Connect the power cable between the unit and a power outlet. ETHERNET COMMAND FF-420/820 Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 31: Connect Faxfinder To Ethernet Network

    If it is a 192.168.2.x subnet, connect from the Administrative PC to the FaxFinder using an RJ45 crossover cable until the FaxFinder’s IP address has been configured. Thereafter, connect the FaxFinder into the network with an ordinary RJ45 cable. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 32: Part B: Connecting To Telephony Service

    Station Port on the PBX. into your standard telephone receptacle. An RJ11-to-RJ11 cable is included with your FaxFinder. Automated Routing Mode ETHERNET COMMAND Manual Routing Mode LINE 1 LINE 2 LAN 1 CONSOLE RESET Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 33: Part C: Configuring The Faxfinder Server

    Time Server (typically time.nist.gov) SMTP (Mail) Server Address SMTP Port SMTP Server User ID SMTP Password Routing: Manual Routing Mode= “None” Automated Routing Mode = either “DTMF Digits” or a PBX-specific mode code) Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 34 Chapter 3: Server Installation User Parameters (for Server Phonebook, Client Options, & Client Add Fax Server screens) Name User ID/ Email Address PBX Extension Password Username Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 35 Phone Number Port 1 Port 2 Port 3 Port 4 Port 5 Port 6 Port 7 Port 8 Automated Routing Mode: PBX Phone Number Ranges Start of Range End of Range Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 36: Setting Admin Pc To Startup Ip Address

    Alternative Method for Setting Desired IP Parameters on FaxFinder Server. If the FaxFinder Server is on the same subnet as the Administration PC, you can set its IP parameters using the Multi-Tech Device Manager’s Auto-Discovery function (see Chapter 8 concerning installation of the Device Manager software).
  • Page 37 Server. This can take up to 30 seconds. • The FaxFinder server may need to be turned off and back on again for the IP address change to take effect. Continue to step 2a. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 38: Logging In (I)

    If the Login screen does not appear, see item #1, “What if I can’t see the web page for my FaxFinder?” in Chapter 9: Troubleshooting. c. At the Login screen, enter admin (all lower case) in the Username field. d. Enter admin (all lower case) in the Password field. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 39: Setting Faxfinder Ip Addresses

    Name Server” may be considered optional, but, in any case, do not leave any invalid value in this field. c. Click Update . After the Update button has been clicked, it takes 5 seconds for the FaxFinder to update the addresses. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 40: Resetting Admin Pc To Its Regular Ip Address

    Administrator function for the FaxFinder system. The Administrator is the party privileged to configure the FaxFinder Server. The next group of phonebook rows are for attendants (one attendant row for the FF120, two attendant rows for the FF220, four for the FF420, and eight rows for the FF820).
  • Page 41 Log in using the administrator’s User ID (as listed in the “User ID” column) and the administrator’s current password (at this point, it should be admin ). Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 42 “Pots Line n” Rows: Automated Routing Mode only In the “Pots Line n” rows of the Phone Book screen (where n is 1 for the FF120, 1-2 for the FF220, 1-4 for the FF420, and 1-8 for the FF820), enter the email address of the person whom you want to receive all inbound faxes sent to unassigned PBX phone numbers.
  • Page 43 Pots Line 1 Art-acctg@acme99.com update Sue-sales@acme99.com Pots Line 2 update Dee-cust@acme99.com Pots Line 3 update Ray-rep@acme99.com Pots Line 4 update delete update delete update delete update delete update delete update delete Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 44 Pots Line 2 update Dee-cust@acme99.com Pots Line 3 update Ray-rep@acme99.com Pots Line 4 update delete patm@acme99.com patm Pat Murphy 3048 update delete update delete update delete update delete update delete Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 45: Setting Up The Mail Server

    In the Modem Configuration: POTS Modem 1 part of the screen, enter the modem characteristics that your FaxFinder system needs this modem to have. The default values have been designed to work well in many situations. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 46 PSTN). Often a “9” or an “8” is used for this purpose. You can also add a comma (“,”) to insert a pause that may be required to receive dial tone for the outside line. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 47 Fax Debugging . Leave this feature OFF. It is intended for use only by Multi-Tech Tech Support. g. Init String . Set only if modem is in situation that requires an AT command to be inserted after each use.
  • Page 48 FF420;and 8 for the FF820). Shortcut: If you want to configure all of the modems in you FaxFinder identically, you can click on the Update All Modems button in the Modem Configuration screen. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 49: Changing Admin's Server Password

    Click on Update for this row. Passw ord Administration Confirm Name Function User ID P assword P assword update Pat-Admin p at-a dmin update Pat Mu rphy p atm *** ** * *** * Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 50: Sending Test Fax From Fax Machine To Faxfinder

    If the email does not appear within 5 minutes, see “Chapter 9: Troubleshooting,” specifically item #4 “What if I don’t get the email to me of the test fax that I sent?” Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 51 GNU Ghostgum viewer). You can also choose to have your fax messages delivered as TIF files. The TIFF viewer program you use could be either the Multi-Tech Tiff Viewer or a graphic file viewer included with or installed in your PC. (The Multi-Tech Tiff viewer is included on the Product CD and installed with other client programs.

  • Page 52: Adding Client-Users To The Phone Book

    Pots Line 4 update delete patm@acme99.com patm Pat Murphy 3048 update delete Pete@acme99.com Pete Quigley Pete update Joe Wagner delete Joe@acme99.com update delete Mary@acme99.com Mary Eng Mary update delete update delete Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 53: Chapter 4 - Faxfinder Server Software Screens

    Windows software. Examples of such self-evident functions include buttons like “OK,” “Cancel,” “Next,” etc.) Home Screen The FaxFinder Home screen offers access to all other FaxFinder software screens. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 54: Login Screen

    The FaxFinder has a default setting that allows use of “admin” as both the User Name and the Password at initial startup. After you have begun configuring your FaxFinder fax server system, you should change the password in the Password Administration screen described later in this chapter. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 55: Fax Log Screen

    Clicking on this button will cause a fax log to be emailed immediately to the FaxFinder administrator (or other designated recipient). Delete Log Clicking on this button will remove all fax transmission entries from the Fax Log screen. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 56 Indicates whether the FaxFinder client is the sender or receiver of the fax. Pages numeric Indicates number of pages in fax transmission. Details (button) Click to access the “Fax Details” screen. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 57: Fax Details Screen

    Remote ID could also simply be an alphanumeric string. Number of Pages alphanumeric Number of pages included in fax transmission. Total Bytes numeric Number of bytes in fax transmission. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 58 Modem Port 1 – 8 (FF820) Indicates the modem on which the fax 1 – 4 (FF420) transmission occurred. 1 – 2 (FF220) 1 (FF120) Status pass/fail Indicates whether the current fax has been transmitted successfully or not. Elapsed time...

  • Page 59: Current Status Screen

    5 times again 5 minutes later. If contact succeeds, the FaxFinder will update its stamping time periodically per an interval set in the Administration screen. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 60 This can only be done by a user with administrative rights. Imposes a busied state on the modem. This can only Make Busy (button) be done by a user with administrative rights. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 61: Logout Option

    When you click on Logout in the FaxFinder Home screen, you will be logged out of the FaxFinder Server software. The Login screen will appear to allow access to re-enter the program. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 62: Administration Screen

    Chapter 4: FaxFinder Server Software Screens Administration Screen Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 63 Name Server” may be considered optional, but, in any case, do not leave any invalid value in this field. Update (button) Click on this button to make changes to IP Configuration fields take effect. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 64 Add Time Server Used to add a user-supplied time server. This value (to be set by user) indicates how often the Request Interval FaxFinder will update its clock from the Time Server. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 65 Update (button) Click on this button to make changes to Time Configuration settings take effect. Reset Unit fields Reset button Click on this button to re-boot the server. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 66: Phone Book Screen

    “Username” field of the FaxFinder Fax Client Software (see “Add FaxFinder Address” screen). Email Address column alphanumeric in For each client entry, this column shows the email name format client’s email address. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 67 No matter what values are used for the Name, User ID and Email Address fields of this row, it still applies to the person doing the Administrator function for the FaxFinder system. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 68 Administrator row corresponds to one of the FaxFinder’s modems. There is one such row for the FF120. There are two such rows for the FF220, four for the FF420, and eight for the FF820. These rows function differently in Manual Routing Mode than in Automated Routing Mode.

  • Page 69: Modem Configuration Screen - Pots Modems

    Answer On number of rings This setting determines the number of rings after which an incoming fax call to the POTS modem will be answered. Default = 2. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 70 When the value of the Routing field is “Pots Line,” the FaxFinder is said to be in “Manual Routing Mode.” Configuration Guides for some PBXs are available on the Multi-Tech web site. Max Baud Rate 2400 – 33,600 bps The value in this field determines the maximum baud rate used for fax calls on the POTS modem.
  • Page 71 The client-user can choose the value of this field for his/her Fax ID by going to File | Options | Identification | Fax Header Local ID and selecting the value “Default (modem Fax ID).” Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 72 In such cases, set Smart Dial to “off.” Default = on. Fax Direction both, inbound, In this field, you can set the FaxFinder to allow outbound, only incoming faxes, only outgoing faxes, or to allow both. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 73: Password Administration Screen

    Function Update (button) When you add or change a client password, you must click on this button to make the change permanent. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 74: Chapter 5 - Faxfinder Client Software Configuration

    1. Insert the FaxFinder Product CD into the CD-ROM drive of the client PC. Launch the installation program by clicking on the setup.exe file on the CD. Transient screens will appear. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 75 3. At the Choose Destination Location screen, designate the desired file location for the FaxFinder client software. In most cases, the default file location is recommended. Specify the desired file location and click Next. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 76 Again, in most cases, the default is recommended unless you have other plans. Designate a folder and click Next. 5. A transient screen will appear while files are being copied. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 77 Chapter 5: FaxFinder Client Software Configuration 6. You will be asked whether or not you want to associate TIF and CPG files with the Multi-Tech Tiff Viewer. Click Yes (unless you prefer to use a different viewer program). 7. If a Question screen appears asking "Warning - the extension TIF is already registered, Overwrite?,”...

  • Page 78: Establishing Client User's Id In System

    Start menu icon or the tray icon. (If the Client Software is shut down, it can be re-opened from the Start menu or by double-clicking on a file named FF110.EXE (or something very similar), which, following a typical, default installation, would be located at C:\Program Files \ Multi-Tech Systems\FaxFinder Client Software\.) Multi-Tech Systems, Inc.

  • Page 79: Associating Client With Specific Faxfinder Unit(S)

    FaxFinder unit. If the client is to be associated with multiple FaxFinder units, a different Username and Password could be established for each. However, in most cases, it is advisable (for Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 80 (accessible by right-clicking and selecting Properties on the FaxFinder listed in the Device Status tab of the client software) matches the UserID/Password combination assigned to the client-user by the FaxFinder Administrator. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 81: Dis-Associating The Client From A Specific Faxfinder Unit

    FaxFinder unit from which you want to disconnect (you can identify the FaxFinder unit by its IP address or domain name). Right-click on it and select delete . 2. Your FaxFinder Client Software will no longer be able to send faxes through this particular FaxFinder unit. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 82: Disabling And Re-Enabling A Client's Faxfinder Service

    To verify that the software installation has succeeded, you should use the FaxFinder client software to send a fax to a regular fax machine (preferably a local fax machine). To do so, follow the instructions for the “Sending a Fax” procedure in Chapter 6. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 83: Faxfinder Fax Client Software Menu Command Definitions

    Client Software will cancel the Pause Scheduler command at startup. Any faxes that had been paused and left unsent when the computer was turned off will be sent immediately when the computer is turned on again. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 84: The Faxfinder Send Fax Screen

    When a fax number is specified either from the Address Book or from the Enter a Fax Recipient window, that fax number will appear in this field. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 85 Schedule (button) Click here to schedule a fax for transmission at a later time. This button brings up the Fax Scheduling screen. See the procedure “Scheduling Fax Transmissions” in Chapter 6. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 86 Click here to see a preview of the fax, including the cover page. This preview will appear in the TIFF viewer. Cancel (button) Click here to cancel the sending of the fax. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 87 Address Book with a Microsoft Outlook address book. Logging tab. Here you determine characteristics of the log files that describe this client’s fax activity. Exit Closes the FaxFinder Fax Client Software program. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 88 Help menu commands Online Help is not currently supported. See User Guides for detailed instructions. An “About” command brings up the FaxFinder Fax Client About screen, which identifies the software’s version. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 89 Shows the name and fax number of recipient to whom fax is currently being sent. Print Capture (row) idle, Indicates status of the FaxFinder’s Print preparing to Capturing software module. capture, capturing page n Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 90 FaxFinder Fax Client Software. Properties Brings up the FaxFinder <IP address><domain name> screen. This screen simply shows the IP address or domain name of the selected FaxFinder unit. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 91 Brings up the Fax Details screen for the selected pending fax . The Fax Details screen presents information about the recipient, transmission status, cover page, and original source file of the selected pending fax. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 92 Device (column) alphanumeric Shows FaxFinder units with which the client is associated. Port (column) ttys0 for FF120, The fax modem (within) the FaxFinder server ttys0, ttys1 unit, the status of which is being tracked. for FF220 ttys0 denotes POTS Modem 1 of the listed faxfinder unit;...
  • Page 93 Brings up the Fax Details screen for the selected fax. The Fax Details screen presents information about the recipient, transmission status, cover page, and original source file of the selected pending fax. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 94 Brings up the Contact <name> screen screen for the selected address book entry. The Contact screen shows user contact details (name, company name, fax number, phone numbers, and street address info). Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 95 Address Book to be imported into the Address Book of another client user. Template files are accessible by clicking on the “Browse” button in the “CSV import field mapping template” area of the Address Book Import screen. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 96 The primary use of the Export command is to allow an established FaxFinder Address Book to be shared with other client users. Export files have a .csv extension. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 97: Chapter 6: Faxfinder Client Software Operation

    TIFF) is made in the FaxFinder Server software. Note that client users can choose to display either on the Multi-Tech TIFF viewer or on a different (non-Multi-Tech) TIFF viewing program (see Step 7 of “Installing FaxFinder Client Software” in Chapter 5). Likewise, if the FaxFinder system distributes incoming faxes as PDF files, the client can designate which PDF viewer to use.

  • Page 98: Sending A Fax

    Windows Start menu.) However, you can send faxes through the FaxFinder without bringing up the FaxFinder Client Software screen. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 99 Page Setup screen. In most cases, however, the destination printer can be set in a Print menu that appears when each printing job is initiated. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 100 “Properties” or “Preferences” on the Print dialog box (for most application programs, it’s a “Properties” button; for a few, it’s a “Preferences” button). Then a screen labeled either MULTI-TECH FAXFINDER Properties or Printing Preferences screen will appear and its “Device Settings” tab will be shown.
  • Page 101 Enter a Fax Recipient screen where you can enter Name and Fax Number only. You can then choose to send the fax with or without adding the recipient to your Address Book. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 102 “Options” menu of the FaxFinder Fax Client Software screen. For more information about addresses and the automated fields used in cover pages, see the section “Setting Up Your Address Book” later in this chapter. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 103 In it, you can view both the cover page and the main fax page(s). (For more information on this, see the section “Using the Multi-Tech Tiff Viewer” later in this chapter.) When satisfied with your fax, close the viewer program and return to the FaxFinder Send Fax screen.

  • Page 104: Scheduling Fax Transmissions

    5. Enter the date and time at which you want the fax to be sent. 6. Click OK in the Fax Scheduling screen and then click Send Fax in the FaxFinder Send Fax screen. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 105: Re-Sending A Failed Fax

    Locate the failed fax in the Fax Log tab of the FaxFinder Fax Client Software. Select the failed fax and right-click on it. In the menu that appears, select Resend. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 106: Putting Pending Faxes On Hold And Rescinding The Hold

    To rescind or call off the hold on pending faxes, open the FaxFinder Fax Client Software. From the File menu, select Pause Scheduler. The scheduler will resume normal operation and faxes will be sent. Consider this example. 1. A fax is sent by FaxFinder to three recipients. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 107 She could click on “Pause Scheduler” again to cancel that command. In that case, the pending fax would become active and could not be stopped. She could select the fax in the Pending Faxes screen and right-click on it to bring up a menu. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 108 Chapter 6: FaxFinder Client Software Operation She could view the details of the fax and, at her option, view the fax again. She could re-schedule the fax for a later time. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 109: Canceling A Fax

    Pause Scheduler. Any pause applied to a pending fax is cancelled when the computer is rebooted. Any fax left pending with the FaxFinder Scheduler paused will be sent as soon as the FaxFinder client program opens when the PC is turned on again. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 110: Setting Fax Retry Number And Interval

    1. In the FaxFinder Fax Client Software screen, open the File menu and select “Options.” When the Options screen appears, click on the Fax Retry tab. 2. Set the number of retries and the interval between these repeated attempts and click OK. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 111: Sending One Fax Containing Multiple Documents

    2. In the “Documents” pane of the FaxFinder Send Fax screen, you can add a cover page, re-arrange the order of the files, or delete items from the list of files to be faxed. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 112 (Faxes received as PDF files cannot be added to the list.) 4. When all documents to be transmitted have been listed in the Documents list, click Send Fax. The documents will be sent in the order listed. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 113: Forwarding A Fax

    2. In the Documents pane, click “+.” Then browse to the TIF file to be sent as a fax. Click Open . 3. The selected file will appear in the “Documents” list in the FaxFinder Send Fax screen. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 114 Name and Fax Number in the Enter a Fax Recipient dialog box. Then click OK . Finally, you would click Send Fax. The TIF file will be reconverted into a fax message that can be received by a fax machine. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 115: Receiving A Fax

    3. The recipient opens the email message. The incoming fax message takes the form of a graphic file attachment. The FaxFinder Server has assigned the file an automatic file name. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 116 The sender’s “Remote ID” and the client’s name appear in the “Subject” line of the email message. (The Remote ID comes from the sending fax machine and is typically the sender’s fax number or name.) Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 117: Receiving Faxes In Automated Routing Mode

    The fax call is routed to the FaxFinder server and there converted to a PDF or TIFF graphic file. The graphic file is attached to an email message that is sent to the intended recipient’s email address (as specified in the FaxFinder Phone Book). Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 118 Saving the fax message graphic file . In some viewer programs, the client can do a ‘Save As,’ renaming the graphic file attachment with a meaningful name for subsequent viewing or forwarding. 7. The client views the fax message in the (PDF or TIFF) viewer program. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 119: Using The Multi-Tech Tiff Viewer

    Chapter 6: FaxFinder Client Software Operation Using the Multi-Tech Tiff Viewer The Multi-Tech Tiff Viewer program has a variety of features that enhance the viewing of fax messages in graphic file form (thumbnails, zooming, spot magnification, scrolling, rotating, etc.). The program can also manipulate and permanently alter the graphic files.
  • Page 120 Chapter 6: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 121 Zoom to Selection. Click and drag with the mouse over the rectangular area you would like to view. The Multi-Tech Tiff Viewer zooms in sufficiently to fill the screen with the selected area. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 122 Click over Area. A secondary window will appear that shows the ‘clicked-on’ area magnified. You can adjust the size of the secondary window by dragging on its borders. You can re-locate the secondary window by putting the cursor inside the window, clicking, holding, and dragging. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 123 Scan the Graphic. If you click, hold, and drag, you can scan the image in a magnified view. Two magnifying windows will appear as in the “Click-and-Hold Over Area” description above. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 124: Importing Fax Images Into Other Application Programs

    The Copy command in the MultiTech Tiff viewer program allows you to import the fax image into other application programs. In the illustration below, a fax has been Copied from the MultiTech Tiff viewer program and Pasted into a Microsoft Word document. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 125: Setting Up Your Address Book Manually

    4. After an entry has been made in the Address Book, you can view and revise it. In the Address Book list, right-click on the name of the contact about whom you wish to review address information and select Properties . Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 126 5. A Contact – Recipient screen will appear presenting the contact info for this particular recipient. 6. When you click on “Address Book” at the FaxFinder Send Fax screen, this same contact list will appear. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 127 8. To delete an entry from your Address Book, select the entry and right-click on it. In the menu that appears, select delete. In order to complete the deletion command, you must click “Yes” in the confirmation screen. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 128: Setting Up Your Address Book By Synchronizing With Outlook

    Address Book. If so, proceed. (For example, you might select the “Contacts” folder in Outlook as your source of existing fax numbers). 2. In the FaxFinder Fax Client Software, go to File | Options |Advanced and click on “Enable Outlook Sync.” Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 129 OK . If a confirmation screen appears, click OK . At the Options screen, click OK . 4. In the FaxFinder Fax Client Software, go to the Device Status tab and select Outlook Synchronizer in the “Device” list. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 130 The Outlook Contact information will be copied into the FaxFinder Address Book. Entries from the FaxFinder Address Book (if any) will also be copied into the Outlook Contact list. A relationship will be created between the corresponding entries for future synchronizations. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 131: Setting Up Address Books With Csv Files

    When importing to your FaxFinder Address Book from other sources, there generally will not be a one-to- one correspondence between the data fields and so a customized template will be needed to map the data fields properly. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 132 FaxFinder Address Book fields, as well, but some fields may not fit. To map the fields from the CSV file to the FaxFinder Address Book format, you create a custom template file using the FaxFinder’s Template Mapping screen. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 133: Exporting A Faxfinder Address Book To Csv File Format

    2. Use the “Delimiter” drop-down list to choose the kind of character that will be used to separate the fields of information in the Address Book entries. 3. Click Export. 4. The Save Delimited Address Book screen will appear. Save the CSV file with an appropriate filename. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 134: Importing Csv Files Into Faxfinder Address Book With Fitted Template

    .yml) that is needed to map the entries of the CSV file into the fields of the FaxFinder’s New Contact screen. (If the CSV file is one that was exported from another FaxFinder client user, you will need the FaxFinder Client Import_template.yml template file.) Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 135 If the entries are not properly organized, will may need to adjust your Delimiter and/or First Line Heading settings. Or, you may need to modify the template (see “Importing CSV Files into FaxFinder Address Book with a Customized Template” later in this chapter). Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 136 7. Click Import. The importing activity will be indicated in the Device Status tab of the FaxFinder Fax Client Software screen. 8. The new entries from the CSV file will now appear in your Address Book. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 137: Importing Csv Files Into Faxfinder Address Book With A Customized Template

    Because this CSV file contains extra fields (like “Position” and “Cell Phone”) that are not in the FaxFinder Address Book New Contact screen, a new template will need to be created to map its information into the FaxFinder Address Book. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 138 (or most closely matches) the name of the New Contact screen field into which that information will be placed. 5. Then click + to map that selected field from the CSV file to the corresponding field in the New Contact screen. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 139 In any event, you must map a fax recipient Name and a Fax Number from the CSV file to the New Contact screen to create valid entries in the FaxFinder Address Book. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 140 Finish mapping all appropriate CSV fields to New Contact screen fields. 11. When the mapping is complete, click OK. You will then be prompted to name the template file that you have just created to accommodate this CSV file. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 141 If the entries are correct, click OK to return to the Address Book Import screen. 14. If the entries are not right, you can use the Modify Template command to revise the template as needed. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 142 The importing activity will be indicated in the Device Status tab of the FaxFinder Fax Client Software screen. 16. The new entries from the CSV file will now appear in your Address Book. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 143: Transferring An Established Standard Faxfinder Address Book To A New Client-User

    Include advice about whether or not First Line Headings are used in the standard Address Book. 3. The new client-user must put the Standard Address Book CSV file into a convenient directory on his/her computer. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 144 5. The new client-user should click Import. The organization’s ‘standard’ Address Book will then be installed and available for use by the new client-user. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 145: Using Stock Cover Pages

    1. We will send the fax from the Windows Notepad program. (In this program, one sets the printer by going to File | Page Setup | Printer | Properties | Name and, in the drop-down list, set “Multi-Tech FaxFinder” as the target printer, and click OK).
  • Page 146 The “fax stamp” at the top of each sheet of the fax (which includes sender, recipient, and time info) is inserted automatically based on information from the FaxFinder server software and from the recipient fax machine. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 147 Chapter 6: FaxFinder Client Software Operation 4. The FaxFinder Send Fax screen appears again but this time our recipient has been entered. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 148 Suppose we choose the style called “BoldComplete.” We can view it by clicking “View/Edit” on the FaxFinder Send Fax screen. The requested file will appear in the Template Editor screen. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 149 6. To see how the cover page appears after the sender and recipient information has been automatically inserted, click Preview Fax. This is how the fax cover page will be sent. 7. To send the fax, simply click Send Fax in the FaxFinder Send Fax screen. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 150: Creating Or Modifying Cover Page Styles

    Chapter 6: FaxFinder Client Software Operation Creating or Modifying Cover Page Styles The Multi-Tech Cover Page Generator program allows you either to produce custom cover pages or to use existing style templates. In this section, we will describe both processes, making a new template and customizing an existing stock cover page style template.
  • Page 151 Static Text icon first and then locate the Edit Box beside it. (The “Edit Box” button invokes the same function as the “Field Text” command in the Insert menu.) Static Text Icon Edit Box or Field Text Icon Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 152 To have freedom to move the cursor in a continuous fashion leave the Grid button, , in the unselected position (its darker shade represents its unselected state). You can also turn the Grid on and off in the Settings pull-down menu. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 153 To follow our example, you would select “Date” to insert a date field next to the “Date” label you have previously placed on the page. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 154 To set the line width for lines, rectangles, and ellipses, use the drop-down box at the far-right of the Template Editor ’s tool bar. (You need to have the screen open widely enough to see its entirety.) Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 155 “Cover Page Style” drop-down list on the FaxFinder Send Fax screen. 10. We advise previewing and printing your custom cover page template using the Multi-Tech Tiff Viewer program rather than the Template Editor program.

  • Page 156: Modifying Existing Cover Page Templates

    2. In the File menu, select “Open.” Browse to the directory into which the FaxFinder client software has been installed. Typically, this will be C:\Program Files \ Multi-Tech Systems \ FaxFinder Client Software \ Cover Pages. Select a cover page template from the list.
  • Page 157 Address Book (in “New Contact” screens launched from Edit | Add Contact in the FaxFinder Fax Client Software program). Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 158 Then click and drag to size the graphic. Click and drag on the cursor dots on the periphery of the image to resize it and set its vertical/horizontal aspect ratio. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 159 For the purposes of our fictitious company, Rocky Mountain Construction, Inc., we will use the slogan “Building on New Horizons.” Select the “Static Text” cursor labeled and drag to open a text box at the bottom of the template page. Enter the slogan. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 160 FaxFinder Send Fax screen. Then scroll through the “Cover Page Style” list to find the file name of the custom template you have created. In our example, it is rmc1 . Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 161 9. When the fax is sent, the ‘automated’ fields on the cover page template will be filled in with information from the Address Book (if the recipient is listed there). Click on “Preview Fax” in the FaxFinder Send Fax screen to examine the fax with cover page. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 162: Cover Page Generator Menu/Icon Command Descriptions

    Saves cover page cpg file at new path that user specifies. Print Prints the current cover page template. Ctrl + P Exit Closes current cover page template file and closes program. User is prompted to save. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 163: Edit Menu

    Use icons to align text to left, center, or right. Use “Font” icon or command in Settings menu to alter font, font size, and font style. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 164 This icon is located at the far right on the screen. You may need to open the program to “Full Screen” view to see this drop-down menu. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 165: View Menu

    Use to turn grid on and off. If grid is off, objects can be positioned in cover page in a continuous fashion. If grid is on, objects can only be positioned at discrete grid coordinates. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 166: Reporting Failed Faxes To The Administrator

    5. The client user should forward the modem log file to the FaxFinder administrator in an email message. The FaxFinder administrator’s email address should be viewable in any fax you have received via the FaxFinder. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 167: Chapter 7 - Server Operation

    The actual log is a text file attached to the email. The fax log gives you a summary of events going on in the system. Use it as a reference when considering modifications or expansions of your faxing system. A sample log file is shown below. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 168: Front Panel Leds

    Lit when a physical link has been established with the Ethernet network. Speed 10 MHz or 100 MHz When lit, Ethernet rate is 100 MHz; when not lit, Ethernet rate is 10 MHz. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 169: Dealing With Failed Fax Reports

    FaxFinder’s receiving modem. This information may be valuable to the FaxFinder administrator, working in conjunction with Multi-Tech Tech Support, in protecting the fax system and preventing future errors. As FaxFinder administrator, you should instruct FaxFinder clients to forward the modem log file from any failed messages directly back to you.

  • Page 170: Chapter 8 - Device Manager Installation & Operation

    Chapter 8: Device Manager Installation & Operation Chapter 8 - Device Manager Installation & Operation Installing Device Manager Software The process of installing the Device Manager software is explained in the illustration below. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 171: Operation: Applicability Of Device Manager

    Local User Database list rather than a phonebook. For Multi-Access units, the Device Manager’s Synchronize Phonebooks command synchronizes this users list among all Multi-Access units connected to the system. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 172: Access To Commands

    (FaxFinder, CallFinder, or Multi-Access unit). Restore Configuration Re-installs a previously saved group of telephony & IP settings into a device (FaxFinder, fax server, CallFinder, or Multi-Access unit). Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 173 [View] Properties Shows IP address and Username of the device (FaxFinder, CallFinder, or Multi-Access unit). Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 174: Opening The Device Manager Software

    1. To launch the Device Manager program from the Windows desktop, go to Start | Programs | Device Manager | Device Manager. 2. The Device Manager main screen will appear. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 175: Device Manager Main Screen

    (designated as Independent) can also be part of the system. The Device Manager is in contact with all the FaxFinder units of its system through the Ethernet network (Internet or private IP network) to which all are connected. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 176 – device not found: when server cannot be contacted by Device Manager. Version column Indicates the version of server software operating on the device. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 177: Device Manager "File" Menu

    File Menu Command Description of Fields & Buttons Options The Device Manager logging function is only for use in conjunction with Multi-Tech Tech Support personnel. The AdminLog files record the activities of the Device Manager program itself. The UpdateLog files record information about devices that the Device Manager program is tracking.

  • Page 178: Device Manager "Edit" Menu

    10 minutes. This limitation does not apply to other FaxFinder units. This monitor allows you to change username, password, and IP-related characteristics of devices. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 179 2. Designating all other FaxFinder units participating in phonebook sharing as Copy units. In the main Device Manager screen, right-click on each unit to share the master phonebook, and select Copy. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 180 To see the newly synchronized phonebook list in each Copy FaxFinder unit, you must update the Phone Book screen by clicking on the Phone Book button (to the right of Administration) in the list at the top of the screen. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 181 Open the Edit menu and select Add Device. When the Add Device screen appears, enter the IP address, Username, and Password for the unit you are adding to the system. Then click OK. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 182 FaxFinder units.) After a device has been detected you can add it to the group of devices that the Device Manager software is serving by entering the appropriate Username and Password for the discovered unit in the Device Manager’s Add Device Address screen. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 183 “Gateway IP” fields for the selected device. To finalize the changes to any of these parameters, click Update. After the changes are made, the main Auto Discovery Monitor screen will return. Clicking Finished will simply close the Auto Discovery Monitor screen. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 184: Right-Click Menu For Selected Device (Faxfinder, Callfinder, Or Multi-Access)

    Copy. Independent devices do not share phone book information. Default= Independent Properties Displays IP address, user name, and password of selected device. (For the password, only the number of characters is shown.) Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 185 Once deleted, the device will no longer be under the management of the Device Manager software. Click Yes at the ‘confirmation’ screen to complete the deletion command. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 186 To save the configuration for a particular device, select the unit in the main Device Manager screen, right- click on it, and select Save Configuration. Choose the location at which the configuration file will be stored and click OK. Then, at the ‘confirmation’ screen, click OK again. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 187 Device Manager software, use the Restore Configuration command. Device Manager will browse, by default, to an automatically determined directory that contains a saved configuration. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 188 Preparation. Before you begin any firmware update procedure, you must obtain the newest firmware file with which to do the update. Generally, you can obtain this from the Multi-Tech web site. It may be available as an .exe file and need to be extracted into a .bin or .hex format before installation.
  • Page 189 Identifies which type of code (i.e., server firmware, boot code, or modem firmware ) is to be updated in the device. Boot code should be updated only with assistance from Multi-Tech Tech Support personnel. And note that CallFinders do not have boot code.
  • Page 190 Tech Support help. Note: Update files can be downloaded from the Multi-Tech web site. They are available as .exe files and the required .hex or .bin file must be extracted after downloading. Boot code files are available only from Tech Support.
  • Page 191 Phonebooks of Independent FaxFinder units do not participate in phonebook sharing. Viewing Properties The Properties command brings up the Multi-Tech Device Manager – N.N.N.N screen on which you can view the IP Address and Username of the Device (FaxFinder, CallFinder, or MultiAccess) and determine the number of characters in its Password.

  • Page 192: Firmware Updating Process - Detailed

    Update . Before the Update can be invoked, you will be prompted to save your current configuration. Click Yes and the software will lead you through the steps shown in the procedure “Saving a Configuration” presented earlier in this chapter. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 193 (1, 2, 3, etc.) that you want to update from the drop-down list. You can also choose to update all modems with a single command. This is highly recommended. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 194 3. Browse to the location of the most recent firmware file. Again, confirm that the update file has a higher version level than the firmware file that it will replace. 4. Click Start Update . 5. The FaxFinder – Confirm Update screen will appear. Click OK . Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 195 For consistency of operation, update all POTS modems of all FaxFinder units in the system. 8. The updating process is now complete. Click the “X” in the upper-right corner to return to the main Device Manager screen. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 196: Server Firmware Update

    Update . Before the Update can be invoked, you will be prompted to save your current configuration. Click Yes and the software will lead you through the steps shown in the procedure “Saving a Configuration” presented earlier in this chapter. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 197 Multi-Access units. 2. The Update FaxFinder N.N.N.N screen will appear. The current firmware versions for the FaxFinder server, and for all of its modems will be listed in the main window. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 198 3. Browse to the location of the most recent firmware file. Again, confirm that the update file has a higher version level than the firmware file that it will replace. 4. Click Start Update . 5. The FaxFinder – Confirm Update screen will appear. Click OK . Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 199 Update FaxFinder N.N.N.N window. A transient TFTP screen may appear briefly. If the updating process has been successful, the final message line will say “Finished – The FaxFinder/CallFinder/MultiAccess is ready.” Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 200 NOTE : For proper operation of the FaxFinder system, including the sharing of Phone Book data, the server firmware version for all FaxFinder units must be the same. 9. The updating process is now complete. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 201: Uninstalling Or Reinstalling The Device Manager Software

    1. Go to Start | Settings | Control Panel | Add or Remove Programs. (The menu director location of the ‘Add/Remove Programs’ function varies for different types of Windows operating systems.) 2. Select the Device Manager program and click Remove. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 202 4. At the ‘Welcome’ screen, select “Remove” to uninstall the Device Manager software or select “Repair” (or “Modify”) as needed to re-install or alter the existing installation of the software. Then click Next. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...
  • Page 203 5. At the next screen, confirm your decision to uninstall the Device Manager software by clicking Yes. 6. A transient screen appears while files are being removed. 7. At the ‘completion’ screen, click Finish. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 204: Chapter 9 - Troubleshooting

    If the FaxFinder unit does reply to the ping and you are still unable to view the FaxFinder web page, then call Multi-Tech Tech Support for more assistance (1-800-972-2439). 2. What if I don't get an email when I set the mail server address ? This pertains to the procedure “Setting Up the Mail Server.”...
  • Page 205 If you can send an email to yourself using the email software, then there is a problem between your mail server and the FaxFinder unit. Call Multi-Tech Tech Support (1-800- 972-2439). CAUSE C: The client PC running the mail software cannot connect to the mail server.
  • Page 206 SMTP Configuration screen fields accordingly. The specific fields are “SMTP Server User ID” and “SMTP Password.” Leave these fields blank or fill in these fields according to the requirements of your email server. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 207: What If The Faxfinder Doesn't Answer A Fax Call

    Also check the Pending Msgs status on the Current Status screen and Email Status to see if it has No Errors. Based on these indications perhaps a solution can be found. If not, call MultiTech Tech Support (1-800-972-2439). Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 208: Chapter 10 - Regulatory Information

    7. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. 8. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty.

  • Page 209: Cfr Part 15 Regulation

    Registration No: AU7USA-25814-M5-E Ringer Equivalence: 0.3B Modular Jack (USOC): RJ11C or RJ11W (single line) Service Center in USA: Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 U.S.A. (763) 785-3500 (763) 785-9874 Fax 47 CFR Part 15 Regulation This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to 47 CFR Part 15 regulations.

  • Page 210: Fax Branding Statement

    Any number of fax software packages can be used with this product. Refer to the fax software manual for setup details. Typically, the fax branding information must be entered via the configuration menu of the software. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 211: Canadian Limitations Notice

    This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Reglement Canadien sur le matériel brouilleur. Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide...

  • Page 212: Weee Statement

    Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase. The WEEE Directive covers all Multi-Tech products imported into the EU as of August 13, 2005. EU-based manufacturers, distributors, retailers and importers are obliged to finance the costs of recovery from municipal collection points, reuse, and recycling of specified percentages per the WEEE requirements.

  • Page 213: C-Rohs Ht/Ts Substance Concentration

    Chapter 10: Regulatory Information C-ROHS HT/TS Substance Concentration 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems Inc. 产品中可能含有的有毒物质 (TS) 或有害物质 (HS) 的名称及含量水平方面的信息。 有害/有毒物质/元素 成分名称 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (PB) (Hg) (CD) (CR6+) (PBB) (PBDE) 印刷电路板...

  • Page 214: Chapter 11: Warranty, Service, & Repair

    Repair Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
  • Page 215 Your original point-of-purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. The Multi-Tech sales office directory is available at www.multitech.com/PARTNERS/Channels/offices/...

This manual is also suitable for:

Faxfinder ff-220Faxfinder ff-420Faxfinder ff-820

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