Toshiba e-STUDIO2000AC Operator's Manual page 113

9.Troubleshooting
 Error codes on transmission and reception
Error Code
System access abnormality Turn the power OFF and then back ON. Perform the problem job
1C10
Content-Type error
3B20
 Error codes on scan jobs
Error Code
Email
Wrong Job status
2C10, 2C12,
2C13,
2C20-2C22
2C50 Executed Email sending without logging in
being done by a user or department in the
setting which requires authentication
Save as File
2D50 Executed [Save as File] without logging in
being done by a user or department in the
setting which requires authentication
Store to USB
2E50 Executed [Store to USB] without logging in
being done by a user or department in the
setting which requires authentication
Store to e-Filing
Failure to process print image
2B51
Problem Description
again. Check if the SSL/TLS and authentication settings are set
properly in the SMTP Client Setting. For details of the SMTP Client
Setting, refer to the TopAccess Guide.
If the error still persists, contact your service representative.
Ask the sender to resend the Email with any of the following
conditions.- By attaching only a TIFF-FX format file- By attaching a
PDF, JPEG or XPS format file (multiple files attachment allowed)-
By attaching a file whose format is supported by this equipment.
Problem Description
Corrective Action
Corrective Action
A system error has occurred during the sending
of an Email. Try it again. Check if the SSL/TLS
and authentication settings are set properly in
the SMTP Client Setting. For details of the
SMTP Client Setting, refer to the TopAccess
Guide.
If the error still persists, contact your service
representative.
If the error still persists, contact your service
representative.
Have a user or a department log in and retry
sending.
Have a user or a department log in and retry
[Save as File].
Have a user or a department log in and retry
[Store to USB].
Check that the Function List can be outputted
from the Home screen > [User Functions -User-]
> [Admin] tab > [List/Report] > [List] >
[Function]. Try printing again. If the error still
persists, contact your service representative.
Troubleshooting for the Software 113