Troubleshooting; Basic Troubleshooting - Kodak OFFICE HERO 6.1 Extended User Manual

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Troubleshooting

Basic troubleshooting

Problem
Printer does not
power on
Printer not detected
Wireless connectivity
Carriage jam
Ink cartridge errors
If you experience an error with your printer, restarting your printer will sometimes fix
the problem. Turn off your printer, wait five seconds, then turn on your printer.
If you still experience a problem, use the following information to help troubleshoot
your printer.
Possible Solutions
• Make sure you are using the power cord that came with your printer.
• Make sure that the power cord is connected to the AC adapter and is plugged into
an outlet or power strip, and that the LED on the AC adapter is lit.
• Make sure that the power cord is securely connected to the power cord port in the
back of the printer.
• Make sure that your printer is plugged in and turned on.
• If you are using a USB cable, make sure that:
– it is a USB 2.0 high-speed cable.
– it is connected to both your printer and your computer.
– you restart the computer if the USB cable was disconnected from the printer
then reconnected, or if power to the printer was interrupted.
• If you are using a wireless connection, make sure:
– the Wi-Fi connectivity LED remains lit.
– the printer is connected to your wireless network.
To check:
a. On the printer, press Home.
b. Press to select Network Settings, then press OK.
c. Press to select View Network Configuration, then press OK.
Make sure that the Active Connection Type is Wi-Fi, and that the IP Address
is not all zeros.
– your router is transmitting data.
– the firewall (excluding WINDOWS Firewall) is allowing the services needed for
your printer.
For additional information, go to
For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking.
• Open the access door and clear any obstructions.
• Make sure that the printhead and ink cartridges are installed correctly.
(The printhead and ink cartridges are installed correctly when you hear them click
into place.)
• Make sure that KODAK Ink Cartridges are installed. Do not use non-Kodak brand or
refilled ink cartridges.
• Remove, then install the cartridges again. Make sure the cartridges click into place.
www.kodak.com/go/aiosupport
www.kodak.com/go/inkjetnetworking.
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