Troubleshooting; Frequently Asked Questions (Faq) - BenQ DesignVue PD Series User Manual

Troubleshooting

Frequently asked questions (FAQ)

Imaging
The image is blurred.
Download
Resolution file
"
Adjusting the Screen Resolution
make adjustments based on these instructions.
Does the blurring only occur at resolutions lower than the native (maximum) resolution?
Download
Resolution file
"
Adjusting the Screen Resolution
Pixel errors can be seen.
One of several pixels is permanently black, one or more pixels are permanently white, one or
more pixels are permanently red, green, blue or another color.
• Clean the LCD screen.
• Cycle power on-off.
• These are pixels that are permanently on or off and is a natural defect that occurs in LCD
technology.
The image has a faulty coloration.
It has a yellow, blue or pink appearance.
Go to Color, Advanced, and Reset Color, and then choose YES to reset the color
settings to the factory defaults.
If the image is still not correct and the OSD also has faulty coloration, this means one of the
three primary colors is missing in the signal input. Now check the signal cable connectors. If
any pin is bent or broken off, please contact your dealer to get necessary support.
The image is distorted, flashes or flickers.
• Download
Resolution file
"
Adjusting the Screen Resolution
and make adjustments based on these instructions.
• If you are playing HDR content and the image is flickering, try to disable Backlight Control
from Color > Advanced. See
from the website (see
". And then select the correct resolution, refresh rate and
from the website (see
". Select the native resolution.
from the website (see
". And then select the correct resolution, refresh rate
Backlight Control on page 46
Product support on page
Product support on page
Product support on page
for details.
3). Refer to
3). Refer to
3). Refer to
Troubleshooting 55