Troubleshooting; Frequently Asked Questions (Faq) - BenQ ZOWIE XL Series User Manual

Troubleshooting

Frequently asked questions (FAQ)

Imaging
The image has a faulty coloration.
It has a yellow, blue or pink appearance.
• The default picture mode is FPS1 (for FPS games). If you prefer other picture modes, go to
Mode and change setting.
• If the image has a yellow, blue or pink appearance, go to System and Reset Mode to reset the
color settings to the factory defaults.
If the image is still not correct and the OSD also has faulty coloration, this means one of the three
primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is
bent or broken off, please contact your dealer to get necessary support.
The image is blurred.
Download
the Screen Resolution"
adjustments based on these instructions.
Does the blurring only occur at resolutions lower than the native (maximum) resolution?
Download
the Screen Resolution"
Pixel errors can be seen.
One of several pixels is permanently black, one or more pixels are permanently white, one or
more pixels are permanently red, green, blue or another color.
• Clean the LCD screen.
• Cycle power on-off.
• These are pixels that are permanently on or off and is a natural defect that occurs in LCD
technology.
The image is distorted, flashes or flickers.
Download
the Screen Resolution"
adjustments based on these instructions.
You are running the monitor at its native resolution, but the image is still distorted.
Images from different input sources may appear distorted or stretched on the monitor running at
its native resolution. To have the optimal display performance of each type of input sources, you
can use the Display Mode function to set a proper aspect ratio for the input sources. See
Mode on page 51
The image is displaced in one direction.
Download
the Screen Resolution"
adjustments based on these instructions.
file from the website (see
Resolution
. And then select the correct resolution, refresh rate and make
file from the website (see
Resolution
. Select the native resolution.
file from the website (see
Resolution
. And then select the correct resolution, refresh rate and make
for details.
file from the website (see
Resolution
. And then select the correct resolution, refresh rate and make
Product support on page
Product support on page
Product support on page
Product support on page
59
3). Refer to
"Adjusting
3). Refer to
"Adjusting
3). Refer to
"Adjusting
Display
3). Refer to
"Adjusting