Retrieval Of Printer Configuration Has Failed; The [Device Settings] Tab Is Grayed Out And Their Settings Cannot Be Changed; Printing Cannot Be Performed. (Network Connection Problems); Smb Printing Has Failed - Toshiba E-STUDIO 2020AC Frequently Asked Questions Manual

3.QUESTIONS FOR PRINTING
 Retrieval of printer configuration has failed.
When "Retrieval of printer configuration failed" is displayed while [Printer properties] of the printer is being accessed,
the printer driver cannot communicate with the equipment. Take the appropriate actions by following the checklist
below.
No.
1 Is the equipment turned ON?
2 Can the computer be connected to the
equipment via TopAccess?
3 Does the same message appear again
when you access the property of the
printer driver?
 The [Device Settings] tab is grayed out and their settings cannot be changed.
When this has occurred, it is necessary to have a user, who has the privilege to change the printer driver setting, log
into the computer. Log into with Administrator.
 Printing cannot be performed. (Network connection problems)
When this has occurred, take the appropriate actions by following the checklist below.
No.
1 Is the specified protocol compatible with
the one for your network and client?
2 Are the supported types of printing
services specified correctly?
3 Are the settings of the gateway and subnet
mask of the equipment included in the
network gateway of the client to attempt
the printing?
 SMB printing has failed.
When an attempt is made to print a document using an SMB connection, the job cannot be printed and such messages
continuously appear as "No more connections can be made to this remote computer" or "Your file could not be
printed due to an error". If Windows 8.1, Windows 10 or Windows Server 2012 or later can be used as the print server,
printing via the Windows Print Server is recommended. If the Windows Print Server cannot be used in your network,
use LPR print instead.
28 Questions for Printing
Check...
Check...
Yes No
Next → Turn ON the power of the equipment.
Step
↓
Next → Reboot the equipment.
Step
↓
End →
1. Press [Refresh] on the [Device Settings]
tab to search the printer.
2. If the printer is not found, check the
printer driver port assignment and
make sure that it is correct.
Yes No
Next → Specify the proper protocol.
Step
↓
Next → Check whether or not the settings are
Step required for your print environment.
↓
End → Specify the TCP/IP correctly.
Corrective Action
Corrective Action