Questions For Scanning; How To Perform Scanning In A Jpeg Format File; Storing Location Of Scanned Files; Forwarding To A Folder On The Network Has Failed - Toshiba E-STUDIO 2020AC Frequently Asked Questions Manual

Questions for Scanning

0.
 How to perform scanning in a JPEG format file
Select [Full Color] or [Gray Scale] for the Color mode in the scan setting. Then select [JPEG] for the file format.
 Storing location of scanned files
When [File] is selected as the storage directory, scanned files are stored in a shared folder "file_share" in the internal
storage device of the equipment. For details, see the reference below:
Scan - SCANNING (BASIC OPERATION) - Using Saved Scan Data - Using scan data saved as files - Using scans
saved in MFP Local
 Forwarding to a folder on the network has failed.
Check the following items.
 Is the specified folder shared?
Setting the shared folder may differ depending on the equipment or OS.
 Is the network path for the folder entered correctly?
 Is the login user name or password entered correctly?
 Is your antivirus software blocking writing to the network folder?
 [Remote 1] (or [Remote 2]) cannot be selected in [Save as File].
Confirm the shared folder setting on the TopAccess menu following the procedure below.
1. Select as follows: [Administration] tab > [Setup] > [Save as file].
2. Confirm that [Use Network Folder Destination] is selected on [Destination].
3. Confirm that the [Remote 1] check box (or the [Remote 2] check box) of [Remote 1 and Remote 2 Settings] is
selected.
 Scan to E-mail has failed.
Even if an original is scanned and sent as an attached file of the e-mail, it does not reach the specified e-mail address.
In such a case, check the following items.
 The correct e-mail addresses are specified.
 The equipment is correctly configured for and connected to the network.
 For the SMTP Client settings, the SMTP server address is correctly set.
 For the SMTP Client settings, the Port Number is correctly set.
 For the SMTP Client settings, the settings for SSL/TLS and/or authentication are correctly set.
 The data size of the attached file is smaller than or equal to the maximum data size receivable on the recipient's
side.
 Scanned data saved in the shared folder cannot be found.
For Windows OS, search the network for the equipment using the search function of Explorer. The data are stored in
the equipment's shared folder named "FILE_SHARE".
For Mac OS, make sure that the OS version is Mac OS X 10.7.5 or later.
If the equipment cannot be found on the network, make sure that the SMB Server Protocol setting is enabled on
TopAccess. ([Administration] tab > [Setup] > [Network] > [SMB])
 Scanning from a computer with Office 2013 or later has failed.
When this has occurred, install an addin to invoke a scan driver for the equipment. For details, see the reference
below:
Installation - INSTALLING SCAN DRIVER AND UTILITIES (Windows)
32 Questions for Scanning