Diagnostics; Chapter 20 Diagnostics; Overview; What You Can Do In This Chapter - ZyXEL Communications NWA Series User Manual

20.1 Overview

Use the diagnostics screen for troubleshooting.

20.1.1 What You Can Do in this Chapter

• The Diagnostics screen
configuration and diagnostic information if you need to provide it to customer support during
troubleshooting.
• The Remote Capture screen
wireless interfaces through an external packet analyzer.

20.2 Diagnostics

This screen provides an easy way for you to generate a file containing the Zyxel Device's configuration
and diagnostic information. You may need to generate this file and send it to customer support during
troubleshooting. All categories of settings and shell script files stored on the Zyxel Device will be included
in the diagnostic file.
Click Maintenance > Diagnostics> Diagnostics to open the Diagnostics screen. Click Collect Now to
have the Zyxel Device create a new diagnostic file.
Figure 149 Maintenance > Diagnostics> Diagnostics
The Debug Information Center screen then displays showing whether the collection is in progress, was
successful, or has failed. When the data collection is done, click Download to save the most recent
diagnostic file to a computer.
(Section 20.2 on page 243) generates a file containing the Zyxel Device's
(Section 20.3 on page
NWA/WAC/WAX Series User's Guide
243
C
H A P T E R

Diagnostics

244) enables remote packet captures on wired or
20