Diagnostics; Chapter 18 Diagnostics; Overview; What You Can Do In This Chapter - ZyXEL Communications NWA90AX User Manual

18.1 Overview

Use the diagnostics screen for troubleshooting.

18.1.1 What You Can Do in this Chapter

The Diagnostics screen
configuration and diagnostic information if you need to provide it to customer support during
troubleshooting.

18.2 Diagnostics

This screen provides an easy way for you to generate a file containing the Zyxel Device's configuration
and diagnostic information. You may need to generate this file and send it to customer support during
troubleshooting. All categories of settings and shell script files stored on the Zyxel Device will be included
in the diagnostic file.
Click Maintenance > Diagnostics> Diagnostics to open the Diagnostics screen. Click Collect Now to
have the Zyxel Device create a new diagnostic file.
Figure 121 Maintenance > Diagnostics> Diagnostics
The Debug Information Center screen then displays showing whether the collection is in progress, was
successful, or has failed. When the data collection is done, click Download to save the most recent
diagnostic file to a computer.
(Section 18.2 on page
NWA50AX/NWA90AX/NWA55AXE Series User's Guide
188
C
H A P T E R

Diagnostics

188) generates a file containing the Zyxel Device's
18