Where To Get Help; Information To Collect Before You Contact Support - HP zx2000 Getting Started Manual

Troubleshooting

where to get help

information to collect before you contact support

2–16
HP Customer Care Centers can help you solve problems related to HP
products and, if necessary, initiate appropriate service procedures.
Support is available on the web and by phone.
For information on contacting HP Customer Care, go to:
www.hp.com/go/bizsupport
Before you contact support, you should:
1. Collect the following information:
Workstation model number (zx2000)
Serial number (on label inside front-access USB door)
Product number (if applicable, this will be printed next to the
serial number)
2. Be familiar with your system configuration and note any errors
that have occurred. For example:
When did the problem start?
Have you made any recent changes to the system?
What firmware version is installed?
Have you made any recent changes to the firmware settings?
How much memory is installed? Is it HP or third-party
memory?
What accessory card slots are being used?
What OS is installed on the system?
Have you changed to a different OS? If so, what OS and
version?
Is the OS giving any error messages?
3. Check the previous sections in this chapter and attempt to solve
the problem.
Getting Started Guide