Solving Printer Problems - HP xw4300 Service And Technical Reference Manual

5.7.7

Solving Printer Problems

Table 5-9 Printer Problems
Problem
Printer does not print.
Printer does not turn on.
Printer prints garbled information.
110 System Diagnostics and Troubleshooting
Cause
Printer is not turned on and
online.
Printer is out of paper.
The correct printer driver for the
application are not installed.
If you are on a network, you
might not have made the
connection to the printer.
Printer might have failed.
The cables might not be
connected properly.
The correct printer driver is not
installed.
The cables might not be
connected properly.
Printer memory might be
overloaded.
Solution
Turn the printer on and be sure it is online.
Add paper to printer.
1. Install the correct printer driver for the application.
2. Try printing using the MS-DOS command:
DIR C:\ > [printer port]
where [printer port] is the address of the printer
being used. If the printer works, reload the printer
driver.
Make the proper network connections to the printer.
Run printer self-test.
Reconnect all cables.
Install the correct printer driver for the application.
Reconnect all cables.
Reset the printer by turning it off for one minute, then turn it
back on.