Solving Cd-Rom And Dvd Problems - HP xw4300 Service And Technical Reference Manual

5.7.14 Solving CD-ROM and DVD Problems

Table 5-16 CD-ROM and DVD Problems
Problem
System will not boot from CD-ROM
or DVD drive.
CD-ROM or DVD devices are not
detected or driver is not loaded.
Movie will not play in the DVD drive. Movie might be regionalized for
Cannot eject compact disc (tray-load
unit).
CD-ROM, CD-RW, DVD-ROM, or
DVD-R/RW drive cannot read a disc
or takes too long to start.
Recording audio CDs is difficult or
impossible.
118 System Diagnostics and Troubleshooting
Cause
The CD-ROM or DVD boot is not
enabled through the Computer
Setup utility.
Non-bootable CD in drive.
Drive is not connected properly
or not properly configured.
a different country.
Decoder software is not
installed.
Disc not properly seated in the
drive.
CD has been inserted upside
down.
The DVD-ROM drive takes
longer to start because it has to
determine the type of media
played, such as audio or video.
CD or DVD disc is dirty.
Windows does not detect the
CD-ROM or DVD-ROM drive.
Wrong or poor quality media
type.
Solution
Run the Computer Setup utility and enable booting to
removable media and verify boot order settings.
Try a bootable CD in the drive.
1. Reconnect power and data cables to the drive.
2. Install correct device driver.
See the documentation that came with the DVD drive.
Install decoder software.
1. Shut down the workstation and insert a thin metal rod
into the emergency eject hole and push firmly.
2. Slowly pull the tray out from the drive until the tray is
fully extended, then remove the disc.
Re-insert the CD with the label facing up.
Wait at least 30 seconds to let the DVD-ROM drive
determine the type of media being played. If the disc still
does not start, read the other solutions listed for this topic.
Clean CD or DVD with a CD cleaning kit.
1. Use Device Manager to remove or uninstall the device
in question.
2. Restart the workstation and let Windows detect the
device.
1. Try using a slower recording speed.
2. Verify that you are using the correct media for the drive.
3. Try a different brand of media. Quality varies widely
between manufacturers.