Page 1 HP xw4300 Workstation Service and Technical Reference Guide First edition: 05/2005...
Page 2 The warranties for HP products are set forth in the express limited warranty statements accompanying such products.
Page 3: Table Of Contents
3.2 Desktop Management ........
Page 4 5.4 HP Insight Diagnostics Offline Edition........
Page 5 5.5 Troubleshooting Using HP Intelligent Manageability Features ....... . .
Page 6 F Routine Care F.1 General Cleaning Safety Precautions ..........144 F.2 Maximizing the Airflow .
Page 7: Preface
Preface This preface contains the following information: • Section P.1 “Important Safety Warnings” • Section P.2 “Updating BIOS, Drivers, and Software” • Section P.3 “Finding Information”...
Page 8: Important Safety Warnings
Return used batteries either to the shop from which you bought them, to the dealer from whom you purchased your system, or to HP so that they can either be recycled or disposed of in the correct way.
Page 9 Recycling Your System. HP has a strong commitment toward the environment. Your HP system has been designed to respect the environment as much as possible. HP can also take back your old system for recycling when it reaches the end of its useful life. HP has a product take-back program in several countries. The collected equipment is sent to an HP recycling facilities in Europe or the U.S.A.
Page 10: Updating Bios, Drivers, And Software
HP continually strives to implement new enhancements that will increase functionality, performance, and reliability of your HP Workstation. To ensure that your system takes advantage of the latest enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a regular basis.
Page 11: Locating Regulatory Information
For complete and current information on supported accessories and components, visit http://partsurfer.hp.com. P.3.7 Subscriber’s Choice Subscriber’s Choice, an HP program, enables you to sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, and more. Sign up today at http://www.hp.com/go/subscriberschoice.
Page 13: Product Overview
Section 1.3 “Product Specifications” • Section 1.4 “Power Supply and Cooling” • Section 1.5 “Environmental Specifications” • Section 1.6 “ENERGY STAR” • Section 1.7 “Hyper-Threading Technology” For a detailed overview of all hardware components and spare part numbers, visit http://partsurfer.hp.com.
Page 14: Product Features
Section 1.1.2 “Front Panel Components” • Section 1.1.3 “Rear Panel Components” 1.1.1 Exploded View The following illustration shows a typical HP xw4300 Workstation (drive configurations can vary). For complete information on supported accessories and components, visit http://partsurfer.hp.com. Table 1-1 Exploded View...
Page 15: Front Panel Components
1.1.2 Front Panel Components The following illustration shows a typical HP xw4300 Workstation. Drive configurations can vary. Table 1-2 Front Panel View Optical Drive Eject Button Power On Light Power Button Hard Drive Activity Light Universal Serial Bus 2.0 (USB) (x2) *An optical drive is a CD-ROM, CD-RW, CD-RW/DVD-ROM, or DVD±RW combo drive.
Page 16: Rear Panel Components
1.1.3 Rear Panel Components The following illustration shows a typical HP xw4300 Workstation. Table 1-3 Rear Panel Components Power Supply Built-In Self Test (BIST) LED Universal Chass Clamp Opening PS/2 Mouse Connector (green) Parallel Connector (burgundy) Audio Line-In Connector (light blue)
Page 17: Serial Number And Coa Label Location
Serial Number and COA Label Location Each HP Workstation has two unique serial number labels 1 and a Certificate of Authentication (COA) label 2 (for Windows-preinstalled systems only). In general, the serial number labels can be found on the top panel or on the side of the unit and at the rear of the unit.
Page 18: Power Supply And Cooling
Section 1.4.4 “System Fans and Airflow” • Section 1.4.5 “Resetting the Power Supply” 1.4.1 Power Output and Cooling The HP xw4300 Workstation power supply contains seven outputs: • +3.3V—used with PCI, PCI Express, Audio, CK-410, ICH7R, Super I/O, BIOS ROM, and on-board logic •...
Page 19: Power Consumption And Cooling
One diskette • Monitor (A monitor is attached. The system does not provide power to the monitor.) Table 1-7 HP xw4300 Workstation Power Consumption and Cooling for Specified Configuration Input Power Consumption Typical operating mode (system busy) Windows XP Idle...
Page 20: Environmental Specifications
Environmental Specifications The following table describes the environmental specifications. Table 1-8 Environmental Specifications Temperature Humidity Altitude Shock Vibration Product Overview Operating: 5 to 35°C (40 to 95°F) Non-operating: -40 to 60°C (-40 to 140°F) Operating: 8 to 85%RH, non-condensing Non-operating: 8 to 90%RH, non-condensing Operating: 0 to 10,000 ft (3048m) Non-operating: 0 to 30,000 ft (9144m) Operating ½-sine: 40g, 2-3ms...
Page 21: Energy Star
HP products achieve this by reducing the power consumption when not being used. ENERGY STAR on HP Workstations uses ACPI power management. The system can wake as a result of a user action (keyboard or mouse) or from the network or a modem.
Page 22: Hyper-Threading Technology
Advanced tab, click Device Options and enable Hyper-Threading. If the HP Cool Tools icon is not on your desktop, click Start > All Programs > HP Cool Tools > HP Protect Tools Security Manager. Within HP Protect Tools Security Manager, select BIOS Configuration, click the Advanced tab, click Device Options and enable Hyper-Threading.
Page 23: Installing Or Restoring The Operating System
Installing or Restoring the Operating System This chapter describes installing and restoring the operating system. • Section 2.1 “Installing the Operating System and Software” • Section 2.2 “HP Software” • Section 2.3 “Restoring the Operating System” • Section 2.4 “Protecting the Software”...
Page 24: Installing The Operating System And Software
After the boot process completes, you can view additional HP Linux documentation by opening your Internet browser (the browser is automatically set to use the local HP documentation page as its default). You can also access Linux Web links for Red Hat (Internet access required) by using your Internet browser.
Page 25: Restoring The Linux Operating System
The boot process continues its execution after the screen returns. Restoring the Linux Operating System NOTE: To restore the Linux OS, the HP Driver CD and Red Hat box set are required. To get any new enhancements, download the latest HP Driver CD. NOTE: Linux does not support mixed drive types for a manufacturing preload.
Page 26: Linux-Enabled Workstations
Linux-enabled HP Workstations require the HP Installer Kit for Linux and the purchase of a Red Hat box set. The Installer Kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat box set that have been verified to work on HP Workstation hardware.
Page 27: Protecting The Software
See the operating system or backup utility documentation for instructions on making backup copies of data files. Ordering Backup Software All software that shipped with the workstation, including the Restore Plus! CD, can be ordered from HP as a single set, or you can order the various software packages separately. NOTE: Before calling HP to order the software, be sure to have the serial number of the workstation available.
Page 28 Installing or Restoring the Operating System...
Page 29: System Management
System Management This section describes the various tools and utilities that allow for the system management of the workstation. • Section 3.1 “Computer Setup (F10)” • Section 3.2 “Desktop Management”...
Page 30: Computer Setup (F10)
Computer Setup (F10) This section contains the following information to help you use Computer Setup. • Section 3.1.1 “BIOS ROM” Section 3.1.2 “Using Computer Setup (F10)” • • Section 3.1.3 “Computer Setup Menu” The Computer Setup (F10) utilities enable you to: •...
Page 31: Using Computer Setup (F10)
• MPS Specification 1.4 (for booting Linux SMP) The BIOS ROM is a 1MB Serial Peripheral Interface (SPI) part. The runtime portion of the BIOS resides in a 128-K block from E0000h to FFFFFh. 3.1.2 Using Computer Setup (F10) You can only open Computer Setup by turning on the workstation or restarting the system. To access the Computer Setup Utilities menu: Turn on or restart the workstation.
Page 32 Table 3-1 Computer Setup Menu Descriptions (continued) Heading Option Storage Device Configuration Storage Options DPS Self-test Boot Order Controller Order System Management Description Lists all installed non-SCSI storage devices and provides options for getting specific information about each device. NOTE: SCSI storage drives will not be listed in Computer Setup (F10).
Page 33 Table 3-1 Computer Setup Menu Descriptions (continued) Heading Option Security Setup Password Power-On Password Smart Cover Device Security Network Service Boot System IDs Data Execution Prevention Description Allows you to set and enable setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain PnP settings under Windows.
Page 34 Table 3-1 Computer Setup Menu Descriptions (continued) Heading Option Power OS Power Management Hardware Power Management Thermal System Management Description Enables/disables ACPI S3 Support, ACPI S3 Hard Disk Reset, ACPI S3 P52 Mouse Wakeup, USB Wake on Device Insertion Enables/disables SATA Power Management Allows you set the rate of the system fan when CPU is in idle.
Page 35 Table 3-1 Computer Setup Menu Descriptions (continued) Heading Option Advanced** Power-On Options Execute Memory Test BIOS Power-On Onboard Devices PCI Devices Bus Options Device Options Slot 1 (PCI Express x 16) Slot 2 (PCI) Description Allows you to set: • POST Mode (QuickBoot, FullBoot, or FullBoot every 1–30 days).
Page 36 Table 3-1 Computer Setup Menu Descriptions (continued) Heading Option Slot 3 (PCI Express x 8’ (x4)) Configures the option ROM. Slot 4 (PCI Express x1) Slot 5 PCI Slot 6 PCI *Available on select models. **These options should be used by advanced users only. System Management Description Configures the option ROM.
Page 37: Desktop Management
To initiate Remote System Installation, press F12 when the F12=Network Service Boot message appears in the lower-right corner of the HP logo screen. Follow the on-screen instructions to continue the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot.
Page 38: Altiris Client Management Solutions
Altiris Client Management Solutions HP and Altiris have partnered to provide comprehensive, tightly integrated systems management solutions to reduce the cost of owning HP client PCs. HP Client Manager Software is the foundation for additional Altiris Client Management Solutions that address: •...
Page 39: Rom Flash
FailSafe Boot Block ROM protection. Remote ROM Flash Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote HP workstations directly from the centralized network management console. Enabling the system administrator to perform this task remotely on multiple workstations and personal computers results in a consistent deployment of and greater control over HP PC ROM images over the network.
Page 40: Replicating The Setup
CAUTION: A setup configuration is model-specific. File system corruption might result if source and target workstations are not the same model. For example, do not copy the setup configuration from an HP xw4200 Workstation to an HP xw4300 Workstation. Select a setup configuration to copy. Turn off the workstation.
Page 41: World Wide Web Site
HP has made the task of locating, accessing, evaluating, and installing the latest support software easier. You can download the software from http://www.hp.com/support.
Page 42: Asset Tracking And Security
HP also offers several solutions for controlling access to valuable components and information. ProtectTools Embedded Security, if installed, prevents unauthorized access to data and checks system integrity and authenticates third-party users attempting system access.
Page 43 NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. If you are using a PS/2 keyboard, you might see a Keyboard Error message—disregard it. Select Security >...
Page 44: National Keyboard Delimiter Characters
To change the Setup password, when the F10=Setup appears on the screen, press the F10 key to enter the utility. If you do not press the F10 key at the appropriate time, you must restart the workstation and try again. NOTE: When the key icon appears, type the current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown:...
Page 45: Clearing Passwords
Solenoid Hood (Smart Cover) Lock The solenoid hood lock is available as an option on HP Workstation xw4300 models (this option comes as a kit that includes the hood sensor). When installed, the solenoid hood lock can prevent unauthorized access to the internal components.
Page 46: Master Boot Record Security
Forgotten password CAUTION: The access panel FailSafe Key (T-15 wrench) is a specialized tool available from HP. It is beneficial to order this key before you need one. To obtain the FailSafe Key, complete any one of the following tasks: •...
Page 47: Fault Notification And Recovery
PCs and create a summary report of failed tests. Drive Protection System The DPS is a diagnostic tool built into the hard drives installed in select HP workstations. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement.
Page 48: Ecc Fault Prediction And Prefailure Warranty
When HP workstations are built, each installed hard drive is tested using DPS, and a permanent record of key information is written onto the drive. Each time DPS is run, test results are written to the hard drive. The service provider can use this information to help diagnose conditions that caused you to run the DPS software.
Page 49: Removal And Replacement Procedures
Section 4.22 “Battery” • Section 4.23 “Power Connections” • Section 4.24 “Optical Drive (Minitower Position)” • Section 4.25 “Optical Drive (Desktop Position)” • Section 4.26 “Diskette Drive” • Section 4.27 “SCSI Hard Disk Drive” • Section 4.28 “SATA Hard Drive”...
Page 50: Service Considerations
Service Considerations The following sections discuss service considerations that should be reviewed and practiced before removing and replacing any system components. WARNING! When lifting or moving the workstation, do not use the front bezel as a handle or lifting point. Lifting the workstation from the front bezel or lifting it incorrectly can cause the unit to fall and harm the user and damage the workstation.
Page 51: Tools And Software Requirements
• Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: • Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide a proper ground, wear the strap against bare skin.
Page 52: Special Handling Of Components
The screws used in the workstation are not interchangeable. They might have standard or metric threads and might be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the removed part, then returned to their proper locations.
Page 53: Hard Drives
CAUTION: When servicing this workstation, be sure that cables are placed in their proper location during the reassembly process. Improper cable placement can damage the workstation. Hard Drives Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This applies to failed drives as well as replacement spares.
Page 54: Pre-Disassembly Procedures
Pre-Disassembly Procedures Before servicing the workstation: Close any open software applications. Remove any diskette or compact disc from the workstation. Exit the operating system. Turn off the workstation and any peripheral devices that are connected to it. Remove/disengage any security devices that prohibit opening the workstation. CAUTION: Turn off the workstation before disconnecting any cables.
Page 55: System Board
Section 4.3.1 “System Board Components” • Section 4.3.2 “System Board Architecture” 4.3.1 System Board Components The following illustration shows the system board connectors and sockets on the HP xw4300 Workstation. Table 4-8 System Board Components Second serial port adapter Rear fan...
Page 56: System Board Architecture
4.3.2 System Board Architecture The following illustration shows the HP xw4300 Workstation block diagram. Removal and Replacement Procedures...
Page 57: Steps For Removal And Replacement Of Components
Steps for Removal and Replacement of Components This section discusses the procedures necessary to remove and install various hardware components on your workstation. Review the safety and precautions and Guide, before servicing or upgrading your system. Read all safety information and precautions. Locate and clear a suitable work area.
Page 58: Security Lock (Optional)
Security Lock (Optional) If a security lock is installed, remove it before servicing the unit. To remove the security lock, unlock it and slide it out of the padlock loop as shown in the following illustration. Cable Lock (Optional) If a cable lock is installed, remove it before servicing the unit. To remove the cable lock, unlock it and pull it out of the cable lock slot as shown in the following illustration.
Page 59: Universal Chassis Clamp Lock (Optional)
Universal Chassis Clamp Lock (Optional) If a universal chassis clamp lock is installed, remove it before servicing the unit. To remove the lock: Unlock the device and remove the locking mechanism. Remove the screw attaching the lock to the chassis.
Page 60: Access Panel
Access Panel Before accessing the internal components of the workstation, the access panel must be removed. To open the access panel: WARNING! Before removing the workstation access panel, be sure that the workstation is turned off and that the power cord is disconnected from the electrical outlet. Disconnect power from the system Pull up on the latch 1, slide the access panel 2 toward the rear of the workstation and then lift the access panel off.
Page 61: Solenoid Hood (Smart Cover) Lock (Optional)
Using the FailSafe key (T-15 wrench), unscrew the two screws 2 from the back of the chassis as shown in the following diagram. To purchase a FailSafe key, contact your authorized HP reseller or service provider or visit the HP Web site (http://www.hp.com) for ordering information.
Page 62: Bezel Blanks
Remove the desired bezel blank by applying outward pressure on the subpanel 1 and pulling the blank 2 away. NOTE: The bezel blanks are keyed to assist you in replacing the blanks. Also, the subpanel can be rotated 90 degrees to install the optical drives in desktop orientation, if desired. Removal and Replacement Procedures (section 4.2), open the access panel...
Page 63: Front Panel I/O Device Assembly
4.14 Front Panel I/O Device Assembly To remove the front panel I/O device assembly: Disconnect power from the system (section 4.12). Unlatch the plastic snap that secures the cables inside the chassis and disconnect the front panel I/O device assembly cables from the system board. Remove the two smaller Torx screws 1 that hold the front panel I/O device assembly 3 and bracket to the chassis.
Page 64: Power Button
4.15 Power Button To remove the power button: Disconnect power from the system (section 4.12), and remove the front panel I/O device assembly Disconnect the power button cable from the system board. Press in on the clips that secure the power button to the chassis. Dislodge the metal clip from the chassis by rocking the power button back and forth.
Page 65: Power Supply
4.17 Power Supply To remove the power supply: Disconnect power from the system TIP: This next step requires disconnecting several power cables. To speed up reinstalling the power supply, it is helpful to write down the numbers on the cables so that you can easily reconnect the cable to the correct devices. Disconnect all cables from the system board, drives, or cards.
Page 66: System Fan
4.18 System Fan To remove the system fan: Disconnect power from the system Disconnect the fan plug 1 from the system board. Remove the four screws 2 from the rear of the chassis with a Phillips screwdriver. To replace the system fan, reverse the previous steps. CAUTION: When replacing the system fan, be sure that the fan is situated so that the airflow direction arrow is pointing toward the rear of the chassis.
Page 67: Memory
Supports dual-channel DIMMs 4.19.2 Memory Module Requirements CAUTION: HP only ships DIMMs that are electrically and thermally compatible with this product. Because third-party DIMMs might not be electrically or thermally compatible, they are not supported by HP. NOTE: DIMMs and their sockets are keyed for proper installation. Be sure these guides line up when installing DIMMs.
Page 68: Required Loading Order
4.19.3 Required Loading Order Use the following illustration as a guide for installing memory: • If installing only one DIMM, install it in socket 1. • Install the first DIMM pair in sockets 1 and 3. • Install the second DIMM pair in sockets 2 and 4. To install a memory module: Disconnect power from the system Gently push outwards on the socket levers.
Page 69: Peripheral Component Interconnect (Pci) Slots
4.20 Peripheral Component Interconnect (PCI) Slots The section contains information on the following topics: • “PCI Slot Types” on page 69 • “PCI Card Support” on page 70 • “PCI Express” on page 71 • “PCI” on page 73 4.20.1 PCI Slot Types Your workstation contains three PCI slots, one PCI Express x1 slots, one PCI Express x8’...
Page 70: Pci Card Support
4.20.2 PCI Card Support For added protection, some cards have PCI holders installed to prevent movement during shipping. To remove the card support: Disconnect power from the system Remove the two screws 1 retaining the card support and lift 2 it out of the chassis. To install card support: Disconnect power from the system Engage the rear bracket 1 with the holes in the rear of the chassis before rotating it down 2 into position.
Page 71: Pci Express
The PCI Express I/O slots can support other PCI Express cards with lesser bus bandwidth than what is physically defined for the slot. Use the following table to determine compatibility. Table 4-10 PCI Express Compatibility Matrix for HP xw4300 Workstation Mechanical Compatibility PCI Express x1 Slot x1 cards PCI Express x8’...
Page 72 To remove a PCI Express card: Disconnect power from the system support (section 4.20.2), if installed. Lift the PCI levers 1 by first pressing down and then up. If removing a PCI Express x16 graphics card, press in on the “hockey stick” lever 2 while lifting the card 3 out of the chassis.
Page 73: Pci
4.20.4 PCI To remove a PCI card: Disconnect power from the system (section support (section 4.20.2), if installed. Lift the PCI levers 1 by first pressing down and then up. Lift the PCI card 2 out of the chassis. Store the card in an anti-static bag. Install a PCI slot cover and close the PCI levers.
Page 74: Ieee-1394 (Optional)
4.20.5 IEEE-1394 (Optional) To remove an IEEE-1394 card: Disconnect power from the system support (section 4.20.2), if installed. Lift the PCI levers 1 by first pressing down and then up. Disconnect the front I/O cable and power cable 2 from the card. Lift the IEEE card 3 out of the chassis.
Page 75: Front Fan (Optional)
4.21 Front Fan (Optional) To remove the front fan: Disconnect power from the system Disconnect the header 1 from the system board and thread it out of the card guide. Note that the system board connector refers to “PCI fan.” Unsnap the fan housing from the chassis 2 and lift it 3 out of the workstation.
Page 76: Battery
4.22 Battery CAUTION: Before removing the battery, be sure your Complementary Metal Oxide Semiconductor (CMOS) settings are backed up because all CMOS settings are lost when the battery is removed. To back up the CMOS settings, use Computer Setup and run the Save to Diskette option from the File menu. To remove the battery: Disconnect power from the system On the system board, press on the release tab of the battery holder 1.
Page 77: Power Connections
4.23 Power Connections For help in identifying power cables, refer to the following information. Route or tie cables so that there is no possible way for them to interfere with the CPU heatsink fan. Table 4-11 Power Connections Main power on system board CPU power PCI Express graphics auxiliary PCI (e.g.
Page 78: Optical Drive (Minitower Position)
4.24 Optical Drive (Minitower Position) To remove an optical drive: Disconnect power from the system (section 4.12). Disconnect the power 1, data 2, and audio 3 cables from the drive. The connector colors might be different than illustrated. NOTE: The audio cable is only required for Linux-based systems. Lift the green drivelock release lever 1 and gently slide the drive 2 out of the chassis.
Page 79 After pulling the drive 1 out, remove the four guide screws 2 from the drive. Only remove the four guide screws if you plan to install another drive. To install an optical drive: Disconnect power from the system (section (section 4.12), and remove a bezel blank Insert the four guide screws 1 into the drive.
Page 80: Optical Drive (Desktop Position)
4.25 Optical Drive (Desktop Position) To remove an optical drive: Disconnect power from the system (section 4.12). Disconnect the audio 1, data 2, and power 3 cables from the drive. The connector colors might be different than illustrated. NOTE: The audio cable is only required for Linux-based systems.
Page 81 Align the screws with the slots on the drive and slide the drive into the unit until it snaps into place. CAUTION: Ensure that the optical drive is secure by pulling to see if the drive can become easily disengaged. Failure to do so can cause damage to the drive when moving the workstation.
Page 82: Diskette Drive
4.26 Diskette Drive To remove a diskette drive: Disconnect power from the system (section 4.12). Disconnect the data 1 and power 2 cables from the back of the diskette drive. Lift the green drivelock release tab 1 and gently slide the drive 2 out at the same time. To replace a diskette drive: Align the metal protrusions on the side of the drive with the grooves in the diskette drive bay and slide the diskette drive into the bay until it stops.
Page 83: Scsi Hard Disk Drive
4.27 SCSI Hard Disk Drive To remove a hard drive: Disconnect power from the system Disconnect the data 1 and power 2 cables from the hard drive. Lift up on the green drivelock release tab 1 and slide the hard drive 2 out of the chassis. To install a SCSI hard drive: For more information on SCSI hard drives, see Before installing a SCSI hard drive on your system, you must give the hard drive a unique SCSI ID.
Page 84 Select a drive bay in which to install the drive. Push the drive 1 into the selected bay until it snaps into place. Attach the data 2 and power 3 cables to the drive. Insert the SCSI controller card into an available PCI slot Connect the data cable from the hard drive 1 to the controller card 2.
Page 85: Sata Hard Drive
4.28 SATA Hard Drive For more information on SATA hard drives and the SATA RAID configuration, see To remove a SATA hard drive: Disconnect power from the system Disconnect the data 1 and power 2 cables from the hard drive. Lift up on the green drivelock release tab 1 and slide the hard drive 2 out of the chassis.
Page 86 To install one to two SATA drives: Disconnect power from the system Select a drive bay in which to install the drive. Push the drive into the selected bay until it snaps into place. Connect the data cable 1 and power cable 2 to the hard drive. Connect the data cable 1 from the hard drive to the serial ATA port 2.
Page 87: Installing Hard Drives In The Optical Drive Bay (Optional)
4.28.1 Installing Hard Drives in the Optical Drive Bay (Optional) Disconnect power from the system (section (section 4.12). Place the hard drive in the bracket 1 and secure with American National screws 2 as shown in the following illustration. Screw four screws to the bracket 1. Align the screws with the grooves in the optical drive bay and slide the drive in 2 the chassis.
Page 88: Cpu Heatsink
4.29 CPU Heatsink CAUTION: Different versions of the CPU heatsink exist, but the overall procedures listed are sufficient to assist you in removing the heatsink. To remove the CPU heatsink: Turn on the workstation and enter Computer Setup (F10) minutes. This action warms the thermal interface material between the CPU heatsink and processor so that the thermal bond loosens and can more easily be broken.
Page 89 Use alcohol and a soft cloth to clean all the thermal interface material residue from the CPU heatsink and processor. CAUTION: Allow the alcohol on the processor and CPU heatsink to dry completely. Use alcohol and a soft cloth to clean all of the thermal interface material residue from the CPU heatsink and processor.
Page 90: Processor
4.30 Processor To remove the processor: Disconnect power from the system heatsink (section 4.29). Raise the lever 1 on the processor socket handle and open the cover 2. Pull the processor 3 straight out of the socket. CAUTION: Avoid bending the protrusions in the CPU socket. This mishandling can damage the CPU socket. NOTE: Store the processor in a safe place where it will not be damaged.
Page 91 Check for proper processor seating in the socket by carefully trying to lift the processor out of the socket with your fingers. A properly seated processor does not lift out of the socket. Replace the CPU heatsink (section 4.29).
Page 92: System Board
4.31 System Board To remove the system board: Disconnect power from the system and graphics cards Disconnect all cabling from the system board. NOTE: Make note of the cable connections before disconnecting them from the system board. Refer to “Power Connections” for more information.
Page 93: System Diagnostics And Troubleshooting
Section 5.2 “Troubleshooting Checklist” • Section 5.3 “LED Color Definitions” • Section 5.4 “HP Insight Diagnostics Offline Edition” • Section 5.5 “Troubleshooting Using HP Intelligent Manageability Features” • Section 5.6 “Diagnostic Light Codes” • Section 5.7 “Troubleshooting Scenarios and Solutions” •...
Page 94: Help & Support Center (Hsc) And E-Support
To open HSC from your desktop, click Start > Help and Support. HSC contains four sections: • HP Product Information (requires Internet access)—Links to the HP Technical Support Web site for your product. You can access all related documentation, downloads and updates, tools, and more. •...
Page 95: Hp Insight Diagnostics Offline Edition
USB HP Drive Key. Use HP Insight Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device.
Page 96: Download The Iso Image
Select your HP Workstation. Click the download driver and software link. Select your OS. Click the Diagnostic link. Locate HP Insight Diagnostics and click Download. NOTE: The downloaded file includes instructions on creating the bootable CD. 5.4.5 User Interface Navigation The Insight Diagnostics home page contains the following tabs: Survey, Test, Status, and Log.
Page 97: Status Tab
Saving and Printing Information in HP Insight Diagnostics You can save the information displayed in the HP Insight Diagnostics Status and Log tabs to a diskette or a USB 2.0 HP Drive Key (64MB or higher). You cannot save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen.
Page 98 NOTE: To exit HP Insight Diagnostics, click Exit in the upper-right corner of the screen then remove the Documentation and Diagnostics CD from the optical drive. System Diagnostics and Troubleshooting...
Page 99: Troubleshooting Using Hp Intelligent Manageability Features
The Local Alert Pop-Up Dialog notifies you of an impending or actual hardware failure. If the workstation is connect to a network and the HP Insight Management Agents are installed and configured, a Simple Network Management Protocol (SNMP) trap (message) is sent to the specified SNMP-compliant management application.
Page 100 Pre-video memory error: Reseat memory modules. Replace memory modules one at a time to find the faulty module. Replace third-party modules with HP memory. Replace system board. Pre-video graphics card error: For systems with integrated graphics, replace the system board.
Page 101: Troubleshooting Scenarios And Solutions
Troubleshooting Scenarios and Solutions This section presents an extensive overview of various troubleshooting scenarios and includes possible solutions for each. 5.7.1 Solving Minor Problems Table 5-3 Solving Minor Problems Problem Workstation appears locked up and does not turn off when the power button is pressed.
Page 102 Table 5-3 Solving Minor Problems Problem System does not power on and the LEDs on the front of the workstation are not flashing. System Diagnostics and Troubleshooting Cause Possible Solution System is unable to power on. Press and hold the power button for less than four seconds. If the hard drive LED turns green: Check that the power supply cables are properly connected to the system board.
Page 103: Solving Power Supply Problems
5.7.2 Solving Power Supply Problems Testing Power Supply Before replacing the power supply, use the Built-In Self-Test (BIST) feature to learn if the power supply still works. To test the power supply: Disconnect all internal power supply cables. Plug in the AC power. •...
Page 104: Solving Diskette Problems
5.7.3 Solving Diskette Problems Table 5-5 Diskette Problems Problem Diskette drive light stays on. Drive not found. Diskette drive cannot write to a diskette. System Diagnostics and Troubleshooting Cause Solution Diskette is damaged. In Windows, open Explorer and select File > Properties >...
Page 105 Table 5-5 Diskette Problems (continued) Problem Cause Cannot format diskette. Invalid media reported. A problem has occurred with a disk The directory structure is bad, or transaction. there is a problem with a file. Diskette drive cannot read a diskette. Diskette is not formatted. You are using the wrong diskette type for the drive type.
Page 106: Solving Hard Drive Problems
5.7.4 Solving Hard Drive Problems Table 5-6 Hard Drive Problems Problem Hard drive error occurs. Disk transaction problem. Drive not found (identified). Nonsystem disk/NTLDR missing message. Workstation does not start. System Diagnostics and Troubleshooting Cause Solution Hard disk has bad sectors or Use a utility to locate and block usage of bad sectors.
Page 107: Solving Display Problems
5.7.5 Solving Display Problems Table 5-7 Display Problems Problem Cause Blank screen (no video). The cable connections are not correct. The monitor is off. Screen blanking utility installed or energy saver features enabled. System ROM is bad; system is running in FailSafe Boot Block mode (indicated by eight beeps).
Page 108 Select the monitor’s Auto-Adjustment option in the digital conversion circuits might monitor’s on-screen display menu. be unable to correctly interpret Go to the HP Support Web site and check for an the output synchronization of the updated display driver. graphics card.
Page 109: Solving Audio Problems
5.7.6 Solving Audio Problems Table 5-8 Audio Problems Problem Cause Sound does not come out of the Software volume control is speaker or headphones. turned down. The external speakers are not turned on. External speakers plugged into the wrong audio jack. Audio cable is not connected.
Page 110: Solving Printer Problems
5.7.7 Solving Printer Problems Table 5-9 Printer Problems Problem Printer does not print. Printer does not turn on. Printer prints garbled information. System Diagnostics and Troubleshooting Cause Solution Printer is not turned on and Turn the printer on and be sure it is online. online.
Page 111: Solving Keyboard And Mouse Problems
5.7.8 Solving Keyboard and Mouse Problems Table 5-10 Keyboard and Mouse Problems Problem Cause Keyboard commands and typing are Keyboard connector is not not recognized by the workstation. properly connected. Program in use has stopped responding to commands. Keyboard needs repairs. Keyboard key is stuck down.
Page 112: Solving Front Panel Component Problems
5.7.9 Solving Front Panel Component Problems If you are experiencing problems with one of the front panel ports, you might be able to try your device in the corresponding port on the back side of the computer. If this does not fix the problem, or you must use the front panel ports, continue troubleshooting.
Page 113: Solving Hardware Installation Problems
5.7.10 Solving Hardware Installation Problems You might need to reconfigure the workstation when you add or remove hardware, such as an additional diskette drive. If you install a PnP device, Windows XP automatically recognizes the device and configures the workstation. If you install a non-PnP device, you must reconfigure the workstation after completing installation of the new hardware.
Page 114: Solving Network Problems
5.7.11 Solving Network Problems These guidelines do not discuss the process of debugging the network cabling. Table 5-13 Network Problems Problem Wake-on-LAN feature is not functioning. Network driver does not detect network controller. Network status link light does not turn on or it never flashes. The network status light should flash when there is network activity.
Page 115 Table 5-13 Network Problems (continued) Problem Cause System setup utility reports Unprogrammed EEPROM. unprogrammed EEPROM. Solution Flash the ROM. See section 3.2.4 “ROM Flash”.
Page 116: Solving Memory Problems
5.7.12 Solving Memory Problems CAUTION: For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the system will not boot the operating system. Table 5-14 Memory Problems Problem System will not boot or does not function properly after installing additional memory modules.
Page 117: Solving Processor Problems
5.7.13 Solving Processor Problems Table 5-15 Processor Problems Problem Cause Poor performance is experienced. Processor is hot. Power LED is RED and stays on. Processor is not seated properly or not installed. Solution Be sure the airflow to the workstation is not blocked. Be sure the fans are connected and working properly (some fans only operate when needed).
Page 118: Solving Cd-Rom And Dvd Problems
5.7.14 Solving CD-ROM and DVD Problems Table 5-16 CD-ROM and DVD Problems Problem System will not boot from CD-ROM or DVD drive. CD-ROM or DVD devices are not detected or driver is not loaded. Movie will not play in the DVD drive. Movie might be regionalized for Cannot eject compact disc (tray-load unit).
Page 119: Solving Internet Access Problems
5.7.15 Solving Internet Access Problems Table 5-17 Internet Access Problems Problem Cause Unable to connect to the Internet. Internet Service Provider (ISP) account is not set up properly. Modem is not set up properly. Web browser is not set up properly.
Page 120: Power On Self Test (Post) And Error Messages
If the problem persists, replace the RTC battery. Run Computer Setup (F10 Setup) or Windows utilities. Be sure memory modules are installed properly. If third-party memory has been added, test using HP only memory. Verify proper memory module type. Run Computer Setup (F10 Setup) or Windows utilities.
Page 121 Table 5-18 POST Error Messages (continued) Screen Message Probable Cause 207—ECC Corrected Single Bit Single Bit ECC error. Errors in Memory Socket(s) y,y 212—Failed Processor Processor has failed to initialize. 213—Incompatible memory A memory module in memory socket Module in memory Socket(s) identified in the error message is missing X,X, X critical SPD information, or is...
Page 122 Determine if hard drive is giving correct error message. Run the Drive Protection System test, if applicable. Apply firmware patch if applicable (see http://www.hp.com/support). Back up contents and replace hard drive. Determine if hard drive is giving correct error message. Run the Drive Protection System test if applicable.
Page 123 Replace the system board. Replace the processor with a compatible one. Install the latest BIOS located at http://www.hp.com. Run Computer Setup. If Setup already has data in the field or will not allow the serial number to be entered, download from http://www.hp.com...
Page 124 Table 5-18 POST Error Messages (continued) Screen Message ECC Multiple Bit Error Detected in Memory Module Parity Check 2 System Diagnostics and Troubleshooting Probable Cause Recommended Action Chipset has detected more than one Replace the memory module. bad bit in a 64-bit quadword of the memory array.
Page 125: Asata Devices
SATA Devices This appendix provides additional information for setting up your SATA hard drives. • Section A.1 “SATA Guidelines” • Section A.2 “SATA RAID Configurations”...
Page 126: Sata Guidelines
SATA Guidelines NOTE: These systems support a mixed configuration of SCSI and SATA hard drives. The HP xw4300 Workstation does not support IDE hard drives. When installing and operating SATA devices: • Connect the SATA hard drive from the system board to the hard drive with the SATA cable (326965-006).
Page 127: Bscsi Devices
SCSI Devices This appendix provides more information for setting up your SCSI hard drive. • Section B.1 “SCSI Guidelines” • Section B.2 “Using SCSISelect with SCSI Devices” • Section B.3 “SMART” • Section B.4 “Jumpers”...
Page 128: Scsi Guidelines
Menu”. SMART The SMART SCSI hard drives for HP workstations have built-in drive failure prediction that warns the user or the network administrator of an impending failure or crash of the hard drive. SMART drives track fault prediction and failure indication parameters, such as re-allocated sector count, spin retry count, and calibration retry count.
Page 129: Jumpers
Jumpers All SCSI controllers require a unique SCSI ID (0–15) for each SCSI device installed. The controller identifies a SCSI device by its SCSI ID number rather than its location. Moving a SCSI device from one position to another on the SCSI chain does not affect communication between the controller and the device. The reserved and available SCSI ID numbers are displayed in the following list: •...
Page 130 SCSI Devices...
Page 131: C Connector Pins
Connector Pins This appendix provides pin information for your system: • Section C.1 “Enhanced Keyboard” • Section C.2 “Mouse” • Section C.3 “Ethernet RJ-45” • Section C.4 “Serial Interface” • Section C.5 “USB” • Section C.6 “IEEE 1394” • Section C.7 “Microphone” •...
Page 132: Enhanced Keyboard
Enhanced Keyboard Keyboard Connector Mouse Mouse Connector Ethernet RJ-45 Ethernet Connector Serial Interface Serial Connector USB Connector Connector Pins Signal Data Unused Ground +5 VDC Clock Unused Signal Data Unused Ground +5 VDC Clock Unused Signal (+) Transmit Data (-) Transmit Data (+) Receive Data Unused Unused...
Page 133: Ieee 1394
IEEE 1394 IEEE 1394 Connector Microphone Microphone Connector (1/8 inch) Headphone Headphone Connector (1/8 inch) Line-in Audio Line-in Audio Connector (1/8 inch) C.10 Line-out Audio Line-out Audio Connector (1/8 inch) Signal power tpb- tpb+ tpa- tpa+ Signal 1 (Tip) Audio 2 (Ring) Power 3 (Shield)
Page 134: Ultra Scsi
C.11 Ultra SCSI Ultra SCSI 80-pin connector Signal 3.3V 3.3V -DB(11) -DB(10) -DB(9) -DB(8) -I/O -REQ -C/D -SEL -MSG -RST -ACK -BSY -ATN -P_CRCA -DB(7) -DB(6) -DB(5) -DB(4) -DB(3) -DB(2) -DB(1) -DB(0) -DB(P1) -DB(15) -DB(14) -DB(13) -DB(12) 5V CHARGE Connector Pins Signal 12V GROUND 12V GROUND...
Page 135: Sata
Ultra SCSI 80-pin connector Signal SPINDLE SYNC RMT_START SCSI ID (0) SCSI ID (2) C.12 SATA SATA Connector Signal Data Cable Ground S-2* S-3* Ground S-5** S-6** Ground * S2 and S3 differential signal pair **S5 and S6 differential signal pair C.13 Monitor (VGA) NOTE: Monitor connectors can vary depending on your configuration.
Page 136: Monitor (Dvi)
C.14 Monitor (DVI) NOTE: Monitor connectors can vary depending on your configuration. DVI Connector Signal T.M.D.S DATA 2- T.M.D.S DATA 2+ T.M.D.S DATA 2/4 SHIELD T.M.D.S DATA 4- T.M.D.S DATA 4+ 2 DDC CLOCK DDC DATA ANALOG VERT. SYNC T.M.D.S DATA 1- T.M.D.S DATA 1+ T.M.D.S DATA 1/3 SHIELD T.M.D.S DATA 3-...
Page 137: Ata/Atapi (Ide) Standard Drive Cable
C.15 ATA/ATAPI (IDE) Standard Drive Cable ATA/ATAPI (IDE) Connector Signal Reset Ground DD10 DD11 DD12 DD13 C.16 24-Pin Power (Main) 24-Pin Main Power Connector +3.3 V +3.3 V +5 V +5 V C.17 4-Pin Power (for Processors) 4-Pin Power (for CPUs) Signal DD14 DD15...
Page 138 Connector Pins...
Page 139: D System Board Designators
System Board Designators This appendix lists the system board designators for this system. Table D-19 System Board Designators Designator MH01-MH10 P124 P125 SW50 Silkscreen 5V_AUX SLOT1 PCI-E X16 SLOT2 PCI SLOT3 PCI-E X8’ (X4) SLOT4 PCI-E X1 SLOT5 PCI SLOT6 PCI PARALLEL KBD_MSE RJ/USB...
Page 140 Table D-19 System Board Designators Designator XBT2 XMM1 XMM2 XMM3 XMM4 System Board Designators Silkscreen BATTERY DIMM1 DIMM2 DIMM3 DIMM4 Component Battery retainer Memory slot Memory slot Memory slot Memory slot Processor socket...
Page 141: E Power Cord Set Requirements
Power cord sets for use in other countries must meet the requirements of the country where you use the computer. For more information on power cord set requirements, contact your authorized HP dealer, reseller, or service provider. General Requirements The requirements listed below are applicable to all countries: •...
Page 142 Power Cord Set Requirements...
Page 143: F Routine Care
Routine Care This appendix contains the additional information for caring for your system: • Section F.1 “General Cleaning Safety Precautions” • Section F.2 “Maximizing the Airflow” • Section F.3 “Cleaning the Workstation Case” • Section F.4 “Cleaning the Keyboard” • Section F.5 “Cleaning the Monitor”...
Page 144: General Cleaning Safety Precautions
General Cleaning Safety Precautions • Never use solvents or flammable solutions to clean the workstation. • Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. •...
Page 145: Cleaning The Mouse
Cleaning the Mouse Follow all safety precautions stated earlier before cleaning the mouse. To clean the mouse: • Clean the mouse ball by first removing the retaining plate and the ball from the housing. • Pull out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.
Page 146 Routine Care...
Page 147: G Additional Password Security And Resetting Cmos
Additional Password Security and Resetting CMOS This workstation supports security password features, which can be established through the Computer Setup Security menu. These features are: • setup password • power-on password When both passwords are set, the setup password can also be used in place of the power-on password as an override to log in to the workstation.
Page 148: Resetting The Password Jumper
G.1 Resetting the Password Jumper To disable the power-on or setup password features and clear the power-on and setup passwords: Shut down the operating system and then turn off the workstation and any external devices. Disconnect the power cord of the workstation and any external devices from the power outlets. WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.
Page 149 CAUTION: When the workstation is plugged in, the power supply always has voltage applied to the system board even when the unit is turned off. Failure to disconnect the power cord can result in damage to the system. CAUTION: Static electricity can damage the electronic components of the workstation or optional equipment. Before beginning these procedures, be sure that you are discharged of static electricity by briefly touching a grounded metal object.
Page 150 Additional Password Security and Resetting CMOS...
Page 151: H Quick Troubleshooting Flows
Quick Troubleshooting Flows This appendix presents some quick troubleshooting flowcharts for some common issues. NOTE: The flowcharts presented here are for general troubleshooting purposes only and they might not apply to your specific workstation. • Section H.1 “Initial Troubleshooting” • Section H.2 “No Power”...
Page 152: Initial Troubleshooting
Initial Troubleshooting Quick Troubleshooting Flows...
Page 153: No Power
No Power H.2.1 No Power, Part 1...
Page 154: No Power, Part 2
H.2.2 No Power, Part 2 Quick Troubleshooting Flows...
Page 155: No Power, Part 3
H.2.3 No Power, Part 3...
Page 156: No Video
No Video H.3.1 No Video, Part 1 Quick Troubleshooting Flows...
Page 157: No Video, Part 2
H.3.2 No Video, Part 2...
Page 158: No Video, Part 3
H.3.3 No Video, Part 3 Quick Troubleshooting Flows...
Page 159: Error Messages
Error Messages H.4.1 Error Messages, Part 1...
Page 160: Error Messages, Part 2
H.4.2 Error Messages, Part 2 Quick Troubleshooting Flows...
Page 161: Error Messages, Part 3
H.4.3 Error Messages, Part 3...
Page 162: No Os Loading
No OS Loading Quick Troubleshooting Flows...
Page 163: No Os Loading From Hard Drive
No OS Loading from Hard Drive H.6.1 No OS Loading from Hard Drive, Part 1...
Page 164: No Os Loading From Hard Drive, Part 2
H.6.2 No OS Loading from Hard Drive, Part 2 Quick Troubleshooting Flows...
Page 165: No Os Loading From Hard Drive, Part 3
H.6.3 No OS Loading from Hard Drive, Part 3...
Page 166: No Os Loading From Diskette Drive
No OS Loading from Diskette Drive Quick Troubleshooting Flows...
Page 167: No Os Loading From Cd-Rom Drive
No OS Loading from CD-ROM Drive...
Page 168: No Os Loading From Network
No OS Loading from Network Quick Troubleshooting Flows...
Page 169: Non-Functioning Device
H.10 Non-functioning Device...
Page 170 Quick Troubleshooting Flows...
Page 171: Index
HP Client Management Solutions Hyper-Threading Technology IDE connector pin assignments IEEE-1394 front panel location information Index 171...
Page 172 system initial configuration installing access panel battery bezel blanks DIMMs diskette drive front bezel front fan front panel I/O device assembly hard drive heatsink hood cover hood solenoid lock Kensington cable lock memory optical drive PCI card support PCI Express power button assembly power supply processor...
Page 173 security lock speaker system board system fan universal clamp lock safety precautions, cleaning SATA RAID SATA drives guidelines screws SCSI drives chain termination guidelines SMART SCSISelect utility security features overview features, table master boot record security lock installation and removal serial connector location serial connector pin assignments setting...
Page 174 Index...

HP xw4300 Service And Technical Reference Manual

Preface

1 Product Overview

2 Installing or Restoring the Operating System

3 System Management

4 Removal and Replacement Procedures

5 System Diagnostics and Troubleshooting

ASATA Devices

BSCSI Devices

C Connector Pins

D System Board Designators

E Power Cord Set Requirements

F Routine Care

G Additional Password Security and Resetting CMOS

H Quick Troubleshooting Flows

Index

Quick Links

Troubleshooting

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Summary of Contents for HP xw4300