Solving Hard Drive Problems - HP xw4300 Service And Technical Reference Manual

5.7.4

Solving Hard Drive Problems

Table 5-6 Hard Drive Problems
Problem
Hard drive error occurs.
Disk transaction problem.
Drive not found (identified).
Nonsystem disk/NTLDR missing
message.
Workstation does not start.
106 System Diagnostics and Troubleshooting
Cause
Hard disk has bad sectors or
has failed.
Either the directory structure is
bad or there is a problem with a
file.
Loose cable.
The system might not have
automatically recognized a
newly installed device.
Drive's SATA controller is
disabled in Computer Setup.
Drive's SCSI controller is
disabled in Computer Setup.
Drive responds slowly
immediately after power-up.
System is trying to start from a
non-bootable diskette.
System files missing or not
properly installed.
Hard drive boot disabled in
Computer Setup.
Hard drive is damaged.
Solution
Use a utility to locate and block usage of bad sectors. If
necessary, reformat the hard disk.
In Windows, open Explorer, select a drive, and select File
> Properties > Tools. Under Error-checking, click
Check Now.
Check cable connections.
1. Run Computer Setup.
2. If the system still does not recognize the new device,
check to see if the device is listed within Computer
Setup. If it is listed, the probable cause is a driver
problem. If it is not listed, the probable cause is a
hardware problem.
3. If this is a newly installed drive, enter Setup and try
adding a POST delay under Advanced > Power-
On.
Run Computer Setup and enable the SATA controllers in
Storage>Storage Options.
Run Computer Setup and enable the SCSI controllers in
Storage>Storage Options.
Run Computer Setup and increase the POST Delay in
Advanced > Power-On Options.
Remove the diskette from the diskette drive.
1. Insert a bootable system diskette and restart.
2. Verify hard drive is partitioned and formatted.
3. Install system files for the appropriate operating system,
if necessary.
Run Computer Setup and enable the hard drive entry in the
Storage Options list.
Observe the beeps and LED lights on the front of the
workstation. Refer to section 5.8 "Power On Self Test
(POST) and Error Messages".