Help & Support Center (Hsc) And E-Support; Troubleshooting Checklist; Led Color Definitions - HP xw4300 Service And Technical Reference Manual

5.1 Help & Support Center (HSC) and E-Support
HSC provides online access to technical support information, software updates and downloads, diagnostic tools, and
HP support contact information.
To open HSC from your desktop, click Start > Help and Support.
HSC contains four sections:
• HP Product Information (requires Internet access)—Links to the HP Technical Support Web site for your product.
You can access all related documentation, downloads and updates, tools, and more.
• HP Software & Driver Downloads (requires Internet access)—Links to HP specific software downloads and
updates.
• HP Support Tools (requires Internet access)—Links to self-help tools and diagnostics offered by HP Instant Support
Professional Edition.
• Contact HP for Support—Provides two different options:
• Chat with an expert online (requires Internet access)—Provides a tool to communicate with a support
specialist online through Active Chat.
• Call a support agent—Provides hardware details about the workstation and HP support contact phone
number worldwide.
5.2

Troubleshooting Checklist

Before running any of the diagnostic utilities, go through the following checklist to find possible solutions for workstation
or software problems.
• Are the workstation and monitor connected to a working electrical outlet?
• Is the workstation turned on?
• Is the green power light illuminated?
• Is the monitor turned on?
• Is the green monitor light illuminated?
• Turn up the monitor brightness and contrast controls if the monitor is dim.
• Press and hold any key. If the system beeps, then the keyboard is operating correctly.
• Check all cables for loose or incorrect connections.
• Reconfigure the workstation after installing a non-PnP expansion board or other option, such as a diskette drive.
• Are all of the necessary device drivers installed?
• Have all printer drivers been installed for each application?
• Remove all diskettes and CDs from the drives before you turn on the system.
• Are you running the latest BIOS version, drivers, and software updates?
5.3

LED Color Definitions

An LED light exists on the front panel of your workstation. The following table describes what each color signifies.
Table 5-I LED Color Definitions
LED State
Solid
Blinking
Solid or Blinking
None
94 System Diagnostics and Troubleshooting
LED Color
Green
Green
Red
No light
System Status
System is on.
System is in Standby.
System has error. Refer to section
System is in Hibernate or it is off.
5.6.