Solving Keyboard And Mouse Problems - HP xw4300 Service And Technical Reference Manual

5.7.8

Solving Keyboard and Mouse Problems

Table 5-10 Keyboard and Mouse Problems
Problem
Keyboard commands and typing are
not recognized by the workstation.
WARNING: When attempting to resume from Standby mode, do not hold down the power button for more than four seconds.
Otherwise, the workstation will shut down and you will lose your data.
Cursor will not move using the arrow
keys on the keypad.
Mouse does not respond to
movement or is too slow.
CAUTION: When attempting to resume from Standby mode, do not hold down the power button for more than four seconds.
Otherwise, the workstation will shut down and you will lose your data.
Mouse will only move vertically or
horizontally, or movement is jerky.
Cause
Keyboard connector is not
properly connected.
Program in use has stopped
responding to commands.
Keyboard needs repairs.
Keyboard key is stuck down.
Workstation is in Standby mode. Press the power button to resume from Standby mode.
The Num Lock key might be
on.
Mouse connector is not properly
plugged into the back of the
workstation.
You need to increase mouse
acceleration.
Program in use has stopped
responding to commands.
Mouse needs repairs.
Workstation is in Standby mode. Press the power button to resume from Standby mode.
Mouse roller ball is dirty.
Solution
1. Shut down the workstation.
2. Reconnect the keyboard to the back of the workstation
and restart the workstation.
Shut down the workstation using the mouse and then
restart the workstation.
Replace the keyboard.
Remove any debris from the keyboard.
Press the Num Lock key. The Num Lock light should not
be on if you want to use the arrow keys. The Num Lock
key can be disabled (or enabled) in Computer Setup.
1. Shut down the workstation using the keyboard.
2. Plug the mouse connector into the PS/2 mouse
connector slot in the workstation and restart the
workstation.
1. In Windows, click Start > Control Panel and
double-click Mouse.
2. Select the Motion tab and adjust the speed.
Shut down the workstation using the keyboard and then
restart the workstation.
Replace the mouse.
Remove roller ball cover from the bottom of the mouse and
clean it.
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