Solving Internet Access Problems - HP xw4300 Service And Technical Reference Manual

5.7.15 Solving Internet Access Problems

Table 5-17 Internet Access Problems
Problem
Unable to connect to the Internet.
Cannot automatically launch Internet
programs.
Internet takes too long to download
Web sites.
Cause
Internet Service Provider (ISP)
account is not set up properly.
Modem is not set up properly.
Web browser is not set up
properly.
Cable/DSL modem is not
plugged in.
Cable/DSL service is not
available or has been
interrupted due to bad weather.
The network cable is
disconnected.
IP address is not configured
properly.
Cookies are corrupted.
You must log on to the ISP
before some programs will start.
Modem is not set up properly.
Solution
Verify Internet settings or contact the ISP for assistance.
Reconnect the modem. Verify the connections are correct
using the quick setup documentation.
Verify that the Web browser is installed and set up to work
with your ISP.
Plug in cable/DSL modem. You should see a "power" LED
light on the front of the cable/DSL modem.
Try connecting to the Internet at a later time or contact your
ISP. (If the cable/DSL service is connected, the "cable" LED
light on the front of the cable/DSL modem will be on.)
Connect the network cable between the cable modem and
the workstation's RJ-45 connector. (If the connection works,
the "PC" LED light on the front of the cable/DSL modem
will be on.)
Contact the ISP for the correct IP address.
In Windows, open the Control Panel and double-click
Internet Options. On the General tab, click the Delete
Cookies button.
Log on to the ISP and launch the desired program.
Verify that the correct modem speed and COM port are
selected.
For Windows:
1. Open the Control Panel.
2. Double-click System.
Select the Hardware tab.
3.
In the Device Manager area, click the Device
4.
Manager button.
5. Double-click Ports (COM & LPT).
6. Right-click the COM port your modem uses, then click
Properties.
7. Under Device status, verify that the modem is working
properly.
8. Under Device usage, verify the modem is enabled.
9. If there are further problems, click the Troubleshoot
button and follow the on-screen instructions.
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