Troubleshooting Quick Reference; You Need Some Quick Troubleshooting Information - HP Vectra VL600 Supplementary Manual

PC won't start
PC starts but there is no
display
PC starts but pressing keys
on the keyboard or moving the
mouse has no effect
PC starts but there may be a
software problem
PC starts but there may be a
hardware problem
PC starts but there is a
configuration error
If there is a
memory error
If there is a mouse
or keyboard error
If there is a floppy
disk error
If there is a hard drive
or CD-ROM error
If there is a CMOS error
If there is a serial or parallel
port error

Troubleshooting Quick Reference

•
Check power cord is correctly connected.
•
Check voltage switch is correctly set.
•
Check the display is correctly connected and switched ON.
•
Check the display's brightness and contrast settings.
•
Check the graphics card is fully inserted into its connector
•
Check the keyboard and mouse cables are properly connected.
•
Check the keyboard and mouse drivers are correctly installed.
•
Refer to page 19.
•
Refer to the software documentation or the software provider's support web site for information.
•
Run DiagTools to analyze the problem. Refer to page 14.
•
Upgrade your PC's BIOS. Refer to page 41.
•
Run the HP Setup program to correct the configuration problem. Refer to page 124.
•
Check memory modules are of the correct type, HP-supported and correctly inserted in their sockets. Refer to page 50
(desktop) or page 84 (minitower).
•
Check the mouse and power cables are correctly connected.
•
Check the device driver is correctly installed.
•
Check the device configuration in Setup. Refer to page 124.
•
Clean the mouse ball.
•
Try using a known working floppy disk.
•
Check the floppy drive configuration in Setup. Refer to page 124.
•
Check the drive cable is correctly connected. Refer to page 52 and page 61 (desktop) or page 87 and page 90 (minitower).
•
Check the drive configuration in Setup. Refer to page 124.
•
Check the drive cable is correctly connected. Refer to page 52 and page 55 (desktop) or page 87 and page 97 (minitower).
•
Ensure the OS and drivers are installed.
•
Check any drive jumpers are correctly set.
•
Check the power cord is connected.
•
Check power to system board is correctly connected. Refer to page 71 (desktop) and page 109 (minitower).
•
Clear CMOS. Refer to page 127.
•
Ensure the OS and drivers are installed.
•
Upgrade your PC's BIOS. Refer to page 41.
•
Check the devices are connected and on line.
•
Check device drivers are installed.
•
Check the device configuration in Setup. Refer to page 124.
•
Try using a known working device.
1 Troubleshooting Your PC
Troubleshooting Quick Reference
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