Troubleshooting - Kyocera ECOSYS MA2100cfx Operation Manual

Troubleshooting > Troubleshooting

Troubleshooting

When a problem occurs, first check the following. If the problem persists, contact your dealer or service representative.
Symptom
Cannot send document.
Cannot perform encrypted
communication.
Cannot use the remote
switching function.
No print output after reception.
Cannot receive document.
Cannot perform memory
reception.
Cannot perform sub address
transmission.
Cannot perform memory
forwarding.
Checkpoint
Is the modular cord connected
correctly?
Is Send error displayed?
Is TX (transmission) restriction
activated?
Are you using an IP telephone
line?
Are the registrations correct both
at sender and recipient?
Is a pulse line used?
Is the remote switching number
correct?
Is memory forwarding activated?
Is the modular cord connected
correctly?
Is Communication error
displayed?
Is RX (reception) restriction
activated?
Are you using an IP telephone
line?
Is free space available in the
memory?
Is the recipient fax machine
equipped with a sub address
transmission feature?
Is the entered sub address or
sub address password identical
to the sub address or sub
address password registered in
the recipient fax machine?
Is free space available in the
memory of the recipient fax
machine?
Is memory forwarding set to
[On]?
Corrective Action
Connect the modular cord correctly.
Remedy the cause of error and send
again.
Cancel the TX restriction.
You may be able to temporarily clear the
communication error by changing the
setting of [TX Start Speed] in
Transmission.
Double-check the registrations both at
sender and recipient.
Some phones may transmit tone signals
using buttons. Refer to the operation
manual of your phone set.
Check the registration. (Default: 55)
Check the forwarding destination.
Connect the modular cord correctly.
Remedy the cause of error and ask the
sender to retry.
Cancel the RX restriction.
You may be able to temporarily clear the
communication error by changing the
setting of [RX Start Speed] in Reception.
Receive after the memory has free space,
or create free space in the memory.
Sub address transmission cannot be
performed unless the recipient fax
machine has a similar sub address
transmission feature.
If your entry is correct, check with the
recipient. This machine does not use a
sub address password for reception.
Check with the recipient.
Check the memory forwarding setting.
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Reference
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