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User's Guide
Received Faxes Are Not Printed
❏ If an error has occurred on the printer, such as a paper jam, the printer cannot print received faxes. Check the
printer.
❏ If the printer has been set to save received faxes in the inbox or the confidential box, the received faxes are not
automatically printed. Check the Receive Settings.
Related Information
"Checking the Printer Status" on page 187
&
"Removing Jammed Paper" on page 195
&
Pages are Blank or only a Small Amount of Text is Printed on the
Second Page in Received Faxes
You can print on one page by using the Delete Print Data After Split feature in Split Page Settings.
Select Delete Top or Delete Bottom in Delete Print Data After Split, and then adjust Threshold. Increasing the
threshold increases the amount deleted; a higher threshold gives you a higher possibility of printing on one page.
Other Faxing Problems
Describes troubleshooting problems related to faxing.
Note:
If you need to perform troubleshooting for the following, see the Administrator's Guide for details.
❏ Connections -- phone line, external phone, and other devices
❏ Fax Settings in Settings > General Settings
Cannot Make Calls on the Connected Telephone
Connect the telephone to the EXT. port on the printer, and pick up the receiver. If you cannot hear a dial tone
through the receiver, connect the phone cable correctly.
Answering Machine Cannot Answer Voice Calls
On the control panel, set the printer's Rings to Answer setting to a number higher than the number of rings for
your answering machine.
Sender's Fax Number Not Displayed on Received Faxes or the
Number Is Wrong
The sender may not have set the fax header information or may have set it incorrectly. Contact the sender.
Solving Problems
226
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