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User's Guide
Paper Is Smeared or Scuffed
❏ When horizontal banding appears or the top or bottom of the paper is smeared, load paper in the correct
direction and slide the edge guides to the edges of the paper.
❏ When vertical banding appears or the paper is smeared, clean the paper path.
❏ Place the paper on a flat surface to check if it is curled. If it is, flatten it.
❏ When printing on thick paper, the print head is close to the printing surface and the paper may be scuffed. In
this case, enable the reduce scuff setting. If you enable this setting, print quality may decline or printing may
slow down.
❏ Control panel
Select Settings > General Settings > Printer Settings from the home screen, and then enable Thick Paper.
❏ Windows
Click Extended Settings on the printer driver's Maintenance tab, and then select Thick Paper and
Envelopes.
❏ Mac OS
Select System Preferences from the
then select the printer. Click Options & Supplies > Options (or Driver). Select On as theThick paper and
envelopes setting.
❏ When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the paper.
Related Information
"Loading Paper in the Paper Cassette" on page 28
&
"Loading Paper in the Rear Paper Feed" on page 31
&
"Cleaning the Paper Path for Ink Smears" on page 172
&
Paper is Smeared During Automatic 2-Sided Printing
When using the automatic 2-sided printing feature and printing high density data such as images and graphs, set
the print density to lower and the drying time to longer.
Solving Problems
menu > Printers & Scanners (or Print & Scan, Print & Fax), and
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