Ring Back; To Have A Busy Extension Call You Back When It Becomes Free; To Receive An Co Line As Soon As One Is Available; Camp On Busy - Inter-Tel encoreCX ECX 1000 Administrator's Manual

EncoreCX
Administrator's Manual

Ring Back

If the extension you call is busy, use the Ring Back feature to have the extension call you back when it
becomes free. If you dial for a CO line and no lines are free, use the Ring Back feature to receive a CO line
as soon as one is available.

To have a busy extension call you back when it becomes free

·
When you have called a busy extension, select "Ring Back" on the display.
When the extension becomes free, your extension will ring and your display will show "Ring Back
From Extension".
·
Select "Answer The Call" or pick up the Handset to ring the extension.
From a standard analog telephone, dial Hookflash 5 when you have called a busy extension.

To receive an CO line as soon as one is available

·
When you have dialed for a line and none are free, select "Ring Back" on the display.
When the line becomes free, your extension will ring and your display will show "Ring Back
From Line".
·
Select "Answer The Call" or pick up the Handset to select a line.
From a standard analog telephone, Hookflash 5 when you have dialed for a line and no lines are free.

Camp on Busy

"Camp On Busy" allows you to have your extension call a busy extension as soon as it becomes free.
·
When you call an extension and get a busy signal / tone, stay off-hook and when the called extension
becomes free, it will start ringing.

Call Waiting from another extension

If you get a busy signal / tone when you call an extension, you can alert the busy extension that you wish to
make contact with provided the extension is not protected against receiving Call Waiting tones. (See page
56.) An audible tone will sound on the called extension, and the message "Call wait. – Ext xx" will appear
on its display. Options to accept the call are offered on the display.

To present a busy extension with a Call Waiting tone

·
Select "Waiting Tone" on the display when a busy tone is returned from an extension.
From a standard analog telephone, the code is Hookflash 8.

To accept a waiting call

If another extension presents you with Call Waiting, this will be indicated on your display and you will
hear the Call Waiting tone, provided your extension is not protected against Call Waiting tones.
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