To Transfer A Call To Another Extension; To Transfer A Call To An External Number; To Make An External Consultation Call; Re-Directing Calls - Inter-Tel encoreCX ECX 1000 Administrator's Manual

To transfer a call to another extension

·
While on the call, select "Internal Transfer" on the display.
·
Select the desired extension from the extension list presented on the display, or dial the extension
number.
·
Select "Transfer" or replace the Handset, to transfer the call.
Note: You can transfer a call to an extension when the extension has answered, while ringing the extension,
or while the busy tone is being received from the extension.
From a standard analog telephone, press the Hookflash Key on the telephone and dial the extension
number. To transfer the call, replace the Handset.

To transfer a call to an external number

·
While on the call, press the Scroll Down Key (î) until "External Transfer" is displayed.
·
Select "External Transfer".
·
Select a free line and dial the number.
·
When the call is answered, press "Transfer".
Note: Transferring an external call to an external number ties up two CO lines. Such calls are called trunk-
to-trunk calls, and are set to last five minutes. After five minutes, the call is disconnected.

To make an external consultation call

While on an external call, you can contact another external number to make an inquiry, as follows:
·
Press the Scroll Down Key (î) until "External Consultation" is displayed.
·
Select the "External Consultation" option on the display.
·
Select a free line and dial the number.
·
When the call is answered, you can go back and forth between both calls. Select the "Return and
Hold" option on the display each time you want to swap to the other call.

Re-Directing calls

This allows you to forward a call that is ringing at your digital telephone set.

To Re-Direct a call ringing at your extension

·
When a call is ringing at your digital telephone set, select "Re-Direct the call" on the display.
·
Select a free extension from the extension List presented on the display. The call is presented to the
selected extension and stops ringing at your digital telephone set. If you attempt to re-direct a call to
an unavailable extension, it will continue ringing.

To Forward a call ringing at your extension to Voice Mail

·
When a call is ringing at your digital telephone set, select "Forward To Voice Mail " on the
display. The call is re-directed to your personal Voice Mail box.
·
The call is re-directed to the Group Voice mail box if the call is a group call. If the Voice Mail is
busy, the call continues to ring at your digital telephone set.
Note: For information on setting up and using a Voice Mail box, refer to page 71.
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