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Related Manuals for Inter-Tel encoreCX ECX 1000
Summary of Contents for Inter-Tel encoreCX ECX 1000
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Page 2: Table Of Contents
EncoreCX Administrator's Manual Table of contents FCC INFORMATION..........................8 FCC Part 68 Exhibit J ......................8 WARNING ........................9 SAFETY REGULATIONS ......................... 10 Important Safety Instructions ..................... 10 Save These Instructions ..................... 11 SOFTWARE LICENSE AGREEMENT ....................13 Definitions: ........................13 License: .......................... - Page 3 Forwarding all calls ......................... 30 To Forward all calls from your extension................30 To Forward your calls to you while you are at another extension ..........30 To Forward calls when your extension is busy ..............31 To cancel a Forward When Busy diversion................31 To Forward calls when your extension does not answer ............
- Page 4 EncoreCX Administrator's Manual System Speed-Dial list ........................40 To add or delete a System Speed-Dial number ..............40 To change the system speed-dial password ................40 To dial a System Speed-Dial number ................... 40 Setting display messages........................41 To set a message to be displayed to internal callers............... 41 To cancel a display message ....................
- Page 5 Background music ......................54 Speaker Phone Options ..................... 55 Do-Not-Disturb ..........................55 To set Do-Not-Disturb on your extension ................55 To cancel Do-Not-Disturb on your extension ................ 55 Extension Lock ..........................55 To lock your extension ...................... 55 To unlock your extension ....................56 To make a call from a locked extension................
- Page 6 EncoreCX Administrator's Manual Courtesy Service ..........................70 To have callers automatically receive a Courtesy greeting............70 To change the ringing time before calls receive the Courtesy greeting........71 To record a customized Courtesy greeting................71 Voice Mail ............................. 72 Voice Mail common parameters ..................72 To allocate a Voice Mail box to an extension................
- Page 7 To move a faulty extension....................89 To Change ringing from 50 to 20 Hz ................... 90 Reverse cadence....................... 90 Keypad Confirmation......................90 Flexible numbering......................91 Local Codes ........................93 To configure CO lines ....................... 93 To program Loop Calling on system lines ................94 Programming Caller ID Detection ..................
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Page 8: Fcc Information
If trouble is experienced with this equipment EncoreCX, for repair or warranty information, please contact Inter-Tel Technical Support Tel 1-888-777-EASY(3279). If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. -
Page 9: Warning
The user may find the following booklet prepared by the FCC helpful: “How to Identify and Resolve Radio-TV Interference Problems”. This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402, Stock No. 004-000-00398-5. If RFI problems persist, contact Inter-Tel Customer Support. -
Page 10: Safety Regulations
EncoreCX Administrator's Manual Safety Regulations Important Safety Instructions The following safety information is reprinted from UL 60950:2000. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: Read and understand all instructions. -
Page 11: Save These Instructions
§ If the product has been dropped or the cabinet has been damaged. § If the product exhibits a distinct change in performance. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. - Page 12 Administrator's Manual Limited Warranty For a period of 18 months from the date of purchase, INTER-TEL warrants the Equipment (except for fuses and lamps) to be free from defects in material, workmanship, or both, and to comply with specifications for the Equipment, as set forth in the Installation Manual.
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Page 13: Software License Agreement
“Authorized Dealer” means an individual or entity currently authorized in writing by agreement and in good standing with Inter-Tel entitling the dealer to sell or license the specific Software covered by this license. “Software” means: the computer programs accompanying this License (including, but not limited... -
Page 14: Non-Permitted Uses
Inter-Tel software program(s). The Agreement is also terminated if You fail to comply with any term or condition of this Agreement. You agree to return to Inter-Tel the original diskette(s) and other applicable software media and all copies of the Inter-Tel Software program(s) upon such termination. -
Page 15: Limits Of Liability
This Agreement shall be governed by the laws of the State of Arizona. No failure or delay on the part of Inter-Tel to enforce its rights hereunder shall operate as a waiver of any right. - Page 16 EncoreCX Administrator's Manual Software clause at DFARS 252.227-7013 (Oct. 1988) and FAR 52.227-14 and 52.227-19 (June 1987). Contractor is Inter-Tel Integrated Systems, Inc., Chandler, Arizona 85226.
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Page 17: Introduction To Your Encorecx System
Introduction to your EncoreCX system System description · The EncoreCX is an Integrated Communications System. It supports all your voice call needs and also provides an optional "Integrated Data Solution" which allows multiple simultaneous Internet sessions. · The EncoreCX can accommodate up to 20 Central Office (CO) Lines. ·... -
Page 18: System Options
EncoreCX Administrator's Manual System options The following table details the various system options available. Option Capacity Notes CO Lines 20 Lines total DSL Interface Via 10 base T interface on the Internet Module 4 Port Internal LAN 10/100 Base T Supplied on the Internet Module switched hub digital telephone sets... - Page 19 Using this Guide This Administrator's Manual is your guide to using the EncoreCX system and its features, with either a digital telephone set or a standard analog telephone. It also explains how to program system settings using your digital telephone set. In describing the various system features dialing codes are given which you use with a standard analog telephone to activate the features.
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Page 20: Ecx 1000 And Ecx 1000W Digital Telephone Sets
EncoreCX Administrator's Manual Introducing the digital telephone sets There are three digital telephone sets: the ECX 2000 digital telephone set and ECX 1000 series digital telephone sets (ECX 1000 or ECX 1000W). All of the digital telephone sets are highly featured display telephones for use with your EncoreCX system. All feature a four-line display that contains prompts and menus with selectable options. -
Page 21: Ecx 2000 Digital Telephone Set
4 Function Keys: Hold Program Mute Key Volume Keys Message Speaker Directory Key/Light Message Handset Waiting/Ringing Indicator Data Socket Headset Socket (underneath) Programmable Keys Clear Display Keys Programmable Numeric Scroll/Edit Keys Keypad Keys ECX 2000 Digital Telephone Set Speaker Key/Light Mute Key Volume Keys 4 Function Keys:... -
Page 22: To Adjust How Your Ecx Digital Telephone Set Is Mounted
EncoreCX Administrator's Manual To adjust how your ECX digital telephone set is mounted · The desk pedestal allows you to mount the telephone set at two angles. · To remove the pedestal press clip down and remove. · The telephone set can now be adjusted to the 35 or 20 degree positions. ·... -
Page 23: Using The Digital Telephone Set Display
Using the digital telephone set display The digital telephone sets' display presents various prompts and information and provides selectable options to the extension user. Prompts and information · Prompts tell you what action to take, or warn of an incorrect action. For example, an attempt to access the System Programming menus from the wrong extension will result in the prompt "Programming refused". -
Page 24: Using The Display Keys To Select Menu Options
EncoreCX Administrator's Manual Using the display Keys to select menu options The six display keys, located on each side of the display, are pressed to select the menu option shown alongside on the display. This will either activate a feature, cause another menu to be displayed, or select items from a list. -
Page 25: Using The Programmable Keys / Line Keys
Using the Programmable Keys / Line Keys There are eight Programmable Keys on the ECX 1000 digital telephone sets, 16 on the ECX 2000 digital telephone set and 32 on the DSS. The keys on the digital telephone sets are pre-programmed as Line Keys. Each Line Key is associated with a "Line", the first key with Line 1, etc. -
Page 26: Using The Function Keys
EncoreCX Administrator's Manual Using the Function Keys There are four Function Keys located directly above the digital telephone set display. Particular features are grouped under these keys, as follows: HOLD This key is used to place calls on hold. When calls are placed on hold using this key, a prompt "Return To Line"... -
Page 27: Making And Answering Calls
Getting started – basic call features Making and answering calls To make an external call · Lift the Handset and select a free Line in one of the following ways: · Press the Line Key 1 for Line 1, Line Key 2 for Line 2, and so on. (This is applicable only if the Programmable Keys are programmed as Line Keys, which is the default programming.) ·... -
Page 28: To Make A Speed Dial Call
EncoreCX Administrator's Manual To make a Speed Dial call You have access to a Personal Speed-Dial List of up to 30 numbers and a System Speed-Dial List of up to 500 numbers. Refer to page 36 for how to add numbers to your Personal Speed-Dial List and page 40 to add numbers to the System Speed-Dial List. -
Page 29: To Transfer A Call To Another Extension
To transfer a call to another extension · While on the call, select "Internal Transfer" on the display. · Select the desired extension from the extension list presented on the display, or dial the extension number. · Select "Transfer" or replace the Handset, to transfer the call. Note: You can transfer a call to an extension when the extension has answered, while ringing the extension, or while the busy tone is being received from the extension. -
Page 30: Forwarding All Calls
EncoreCX Administrator's Manual Forwarding all calls To Forward all calls from your extension Before you leave your extension, you can forward all your calls to ring at another extension. Alternatively, you can forward all external calls presented to your extension to an external number. ·... -
Page 31: To Forward Calls When Your Extension Is Busy
To Forward calls when your extension is busy The "Forward When Busy" feature allows you to forward all your calls to ring at another extension if your extension is busy (engaged). Alternatively, you can forward all external calls to an external number if your extension is busy. -
Page 32: To Cancel A Forward On No Answer Diversion
EncoreCX Administrator's Manual To cancel a Forward on No Answer diversion · From the Idle Menu, press the Scroll Down Key (î) until "Forward" is displayed. · Select "Forward". · Select "Forward On No answer". The forward is automatically canceled and the display returns to the Idle Menu. -
Page 33: Holding Conference Calls
Holding conference calls This feature allows you to hold a three-way conversation between three extensions, or between two extensions and CO line, or between two CO lines and an extension. To hold an Internal Conference · When on a call, press the Scroll Down Key (î) until "Internal Conference" is displayed. ·... -
Page 34: Feature Access Codes List
EncoreCX Administrator's Manual Using a standard analog telephone Feature access codes list You may access the wide range of EncoreCX features with a standard analog telephone. To use a feature, dial the appropriate code from the list below. (In the table, R means the Hookflash Key.) If your telephone is equipped with memory keys, you may program feature codes onto the keys (refer to your telephone user guide for instructions). -
Page 35: Making And Answering Calls
Making and answering calls To make an external call · Lift the Handset, or use the Speaker Phone Key, on your telephone. · Obtain a free line in one of the following ways: · Dial 9 or to select a line from Outgoing Group 1. ·... -
Page 36: Programming And Dialing Speed-Dial Numbers
EncoreCX Administrator's Manual Programming and dialing Speed-Dial numbers If you have a standard analog telephone, you can program up to thirty Personal Speed-Dial numbers. To program a Personal Speed-Dial number · Lift the Handset, or press the Speaker Phone Key. ·... -
Page 37: Redial
Additional call features Redial Use the Redial feature to redial the external number you most recently dialed. A line is selected automatically. To redial the last external number dialed · From the Idle Menu, select "Redial Last Number". From a standard analog telephone, the code is 77. Saved Number Redial In addition to the Last external number, the previous five numbers dialed are also stored and may be redialed. -
Page 38: Ring Back
EncoreCX Administrator's Manual Ring Back If the extension you call is busy, use the Ring Back feature to have the extension call you back when it becomes free. If you dial for a CO line and no lines are free, use the Ring Back feature to receive a CO line as soon as one is available. -
Page 39: Call Waiting From External Calls
· Select one of the options presented on the display. Note: If you ignore the Call Waiting tone for a short period, the Call Waiting offer is rejected and the calling telephone is presented with the message "Call Waiting Rejected". Call Waiting from External Calls If you are on a call and your extension is presented with an external call, you will hear a Call Waiting tone provided your extension is not protected against Call Waiting tones. -
Page 40: System Speed-Dial List
EncoreCX Administrator's Manual System Speed-Dial list You can program 500 system speed dial numbers and names. Users of the system may then access these numbers, provided they are not restricted from dialing the number because of their designated Class-of- Service. An option is provided to associate the numbers with line groups so that the numbers can be dialed over particular lines. -
Page 41: Setting Display Messages
Note: If some numbers are entered without names, they are presented at the end of the list. From a standard analog telephone, dial one of the System Speed-Dial location codes (8001 - 8500). Note: By dialing code 8, the Scroll Up and Down Keys can be used to view all the locations in location sequence. -
Page 42: How A Caller Number Is Displayed At Your Extension
EncoreCX Administrator's Manual If the network sends both a name and number or a name is associated with the number then both the name and number are flashed on the digital telephone set displays while the call is ringing them. The Caller ID information is also shown if the extension is equipped with a standard phone which supports the Caller ID service. -
Page 43: Storing And Redialing Caller Numbers (Caller Id List)
· From the programming extension, press the PROGRAM Key. · Press the Scroll Down Key (î) until "System Programming" is displayed. · Select "System Programming". · Enter the System Programming Password and select "Lines". · Press the Scroll Down Key (î) until "Caller ID Programming” is displayed. ·... -
Page 44: To Set Up Extensions With An Individual Caller Id List
EncoreCX Administrator's Manual · Select "System Programming". · Enter the System Programming Password and select "System". · Press the Scroll Down Key (î) until "Caller ID List" is displayed. · Select "Caller ID List". · Select "Store All calls" or "Store Unanswered Calls". Press the Speaker Phone Key to finish programming. -
Page 45: To Make An Announcement Over A Public Address System
Note: The extension that has been programmed as the PA extension will be indicated by "t" next to the extension. To make an announcement over a Public Address system If there is a Public Address (PA) system connected to your EncoreCX, any extension can make an announcement over the PA system. -
Page 46: To Answer A "Single Extension Page" Call At Your Extension
EncoreCX Administrator's Manual · Select the extension you wish to page. · Make your announcement. From a standard analog telephone, the code is 715. To answer a "Single Extension Page" call at your extension · Press the Mute Key and speak in Speaker Phone Mode, or pick up the Handset. To protect digital telephone sets against Announcements and Single Extension Page Calls By default, all digital telephone sets may be paged. -
Page 47: Manager / Assistant
Manager / Assistant The Manager/Assistant feature is a set of programming options used to maximize the efficiency with which two people work together. It is typically used for a manager/secretary partnership. To activate the Manager/Assistant feature, it is necessary to first combine the manager and assistant extensions. -
Page 48: To Program A Key As An Single Extension Page Key To The Assistant's Extension
EncoreCX Administrator's Manual · Select the Line to be dedicated to the extension. · The extension menu is presented. Select the extensions as necessary to leave the manager’s extension the only extension with a (à). Press the Speaker Phone Key to finish programming. To program a key as an Single Extension Page key to the assistant’s extension This programs a key on the manager’s extension that, when pressed, calls the assistant’s extension, which automatically answers the call, allowing the manager to speak over the assistant’s extension speaker. -
Page 49: Least-Cost Routing (Lcr)
Least-Cost Routing (LCR) This is a relatively simple implementation of LCR. Up to 50 codes of five digits can be programmed. Each of these codes can be substituted with a code of up to 9 digits if a different carrier is to be selected for the dialled code. -
Page 50: Sending A Hookflash While On A Call
EncoreCX Administrator's Manual · When a line is selected, dial the telephone number you wish to reach. Your call will then be connected with the output code being dialed before the telephone number. Note: Any Line Key or Line Code (9, 760 - 769) can be selected above. However, the system will select the line for the call based on the input code. -
Page 51: Entering Account Codes - Forced Mode
Entering the code during a call: When Account Codes is programmed, the digital telephone set's in call menu has the prompt "Enter Account Code" displayed. · Select "Enter Account Code". The call is placed on hold. · Enter a four digit code. ·... -
Page 52: Pbx Mode
EncoreCX Administrator's Manual PBX Mode The EncoreCX can be set, through System Programming, to operate in either PBX or Key System Mode of Operation. The switch works in Key System Mode by default. When PBX Mode of Operation is selected, a number of changes are made to the operation of the system. Line appearances on digital telephone set keys Line Keys programmed on the phone are not associated with particular lines. -
Page 53: Customizing Your Ecx Digital Telephone Set
Extension set-up options Customizing your ECX digital telephone set This PROGRAM Key accesses the options available to customize your digital telephone set settings. To change the language on your phone Each extension can select the display prompts to be in English, French or Spanish. ·... -
Page 54: To Set A Ringing Tone On Your Digital Telephone Set
EncoreCX Administrator's Manual · Press the Scroll Down Key (î) until "Headset Mode" is displayed. · Select "Headset Mode". · Select the required option – "Turn Headset On" or "Turn Headset Off". Once selected, the display will show "Turn Headset On" or "Turn Headset Off" and then revert to the Idle Menu. Press the Speaker Phone Key to finish programming. -
Page 55: Speaker Phone Options
Speaker Phone Options If your phone is working in a reasonable noisy area and you want to use the Speaker Phone then you might need to select the "Noisy Environment" option. This will improve the Speaker Phone performance when there is raised background noise such. ·... -
Page 56: To Unlock Your Extension
EncoreCX Administrator's Manual To unlock your extension · Select "Unlock The Extension". This display option only appears when the extension is locked. · Dial your three-digit Lock Password. (The default Lock Password is 123.) Press the Speaker Phone Key to finish programming. From a standard analog telephone, the code is 713. -
Page 57: To Protect An Individual Call From Call Waiting Tones
· Select the extensions you wish to allow receive Call Waiting tones. A "à" is displayed beside those extensions allowed to receive Call Waiting tones, and a "¨" is displayed beside those extensions protected against receiving Call Waiting tones. (By default, all extensions will have a "¨" displayed except extension 20.) Press the Speaker Phone Key to finish programming. -
Page 58: Extension Reset
EncoreCX Administrator's Manual Extension Reset You can reset your extension to cancel all the following features if they have been set: · Do-Not-Disturb · Call Forward · Call Back · Display Messaging · Reminder Call To reset your digital telephone set ·... -
Page 59: General
Incoming Call Handling General Calls can be programmed to ring individual extensions, a Ring Group, a Hunt Group, Auto-Attendant, Courtesy Service or a Voice Mail Box / System Voice Mail Box. Incoming Calls to Individual extensions When an Incoming call is programmed to ring an individual extension, all forwards, internal or external, programmed by the extension are acted on. -
Page 60: Incoming Calls To A Hunt Group
EncoreCX Administrator's Manual Incoming Calls to a Hunt Group When an Incoming call is presented to a Hunt Group, the call rings a single extension in the Group. The extension is selected depending on the Hunt distribution option selected (i.e., "Linear", "Circular" or "Longest Idle"). -
Page 61: Fax Line / Extension
· Enter the System Programming Password and select "Lines". · Select "Incoming Ringing". · Select the line. · Select "Day", "Night", or "Day and Night". · If the line is to ring an individual extension, select "Extension" and then the required extension. If the line is to be presented to a Group, select Group and then the required Group. -
Page 62: Outgoing Groups
EncoreCX Administrator's Manual Outgoing Groups To program lines into groups for access using the codes 9 or 760 - 769 "CO lines" can be grouped together in up to 11 Outgoing Groups. Each Outgoing Group is associated with a code. These codes are 9 or 760 - 769, with Group 1 being associated with 9, etc. Dialing a code selects a line from the associated Outgoing Group. -
Page 63: Day Service / Night Service
Day Service / Night Service The "Day Service" / "Night Service" feature allows you to change the extensions which ring on incoming calls, change the Class of Service at each extension, and change the voice greeting heard by callers (if you have Voice Mail installed). -
Page 64: Setting The Time And Date
EncoreCX Administrator's Manual · From the programming extension, press the PROGRAM Key. · Press the Scroll Down Key (î) until "System Programming" is displayed. · Select "System Programming". · Enter the System Programming Password and select "System". · Press the Scroll Down Key (î) until "Night Service" is displayed. ·... -
Page 65: Hot Line
· Select the option ("Internal Source", "External Source", "Tone On Hold" or "Silence") that you want. The default is "Internal Source" and the "¨" indicates the current program setting. Internal callers are always returned "Tone On Hold". · If external source is selected, the extension menu is displayed. Select the extension that the external music-on-hold module is to be connected to. -
Page 66: Assigning Extension Names
EncoreCX Administrator's Manual Assigning Extension names You may assign names to extensions. When an extension receives an internal call, its display will show the calling extension name in the place of the calling extension number. To assign a name to an extension ·... -
Page 67: To Set Up Class-Of-Service Access Tables
To set up Class-of-Service access tables · From the programming extension, press the PROGRAM Key. · Press the Scroll Down Key (î) until "System Programming" is displayed. · Select "System Programming". · Enter the System Programming Password and select "System". ·... -
Page 68: To Allow Extensions To Use System Speed-Dial Numbers To Override Call Restrictions
EncoreCX Administrator's Manual To allow extensions to use System Speed-Dial numbers to override call restrictions You may wish to allow extensions to dial numbers entered in the System Speed-Dial List which they are restricted from dialing directly. For example, these could be numbers that extensions in Classes 2, 3 or 4 cannot dial directly. -
Page 69: Power Failure Options
Power failure options To provide battery backup Your EncoreCX can be equipped with an optional Battery Backup Unit (BBU). When equipped, full operation of the EncoreCX is provided for at least one hour in the event of a power failure. Battery Alarm If your system is equipped with a Battery, a message "Battery"... -
Page 70: Courtesy Service
EncoreCX Administrator's Manual Using Voice Mail and other voice services A Courtesy Service greeting is available as a standard feature for your EncoreCX. The standard greeting language can be selected as English, French or Spanish in System Programming. If your system is equipped with a Voice Module, a number of other voice services are available. These services are: Voice Mail boxes, System Voice Mail box, Auto-attendant and customization of the Courtesy Service greeting. -
Page 71: To Change The Ringing Time Before Calls Receive The Courtesy Greeting
· Select "Courtesy Service". · Select the language required. To change the ringing time before calls receive the Courtesy greeting You can change the time that a call will ring before being automatically answered by the Courtesy Service, as follows: ·... -
Page 72: Voice Mail
EncoreCX Administrator's Manual Voice Mail Voice Mail services are available only on those systems equipped with the optional Voice Mail Module. Voice Mail common parameters Up to 40 extensions can be allocated Voice Mail boxes. The 20 Ring groups can also be allocated Voice Mail boxes. -
Page 73: Voice Mail Box Capacity
Voice Mail Box Capacity You change the message capacity of Mail boxes from the default of 20 messages per Mail box to a higher or lower amount depending on demand. · Enter the System Programming Password and select "Extensions". · Press the Scroll Down Key (î) until "Mail Box Capacity"... -
Page 74: To Retrieve Messages Left In Your Voice Mail Box
EncoreCX Administrator's Manual To retrieve messages left in your Voice Mail box If new voice messages have been left in your Voice Mail box, the Message Waiting Light, located on the top right-hand corner of your digital telephone set, will be on. In addition, the top line on your digital telephone set display will show "New voice messages". -
Page 75: Transferring Calls To Voice Mail Boxes
· Select "Replay Greeting". The greeting will then be replayed for you. Transferring calls to Voice Mail Boxes You can transfer calls to any Voice Mail box without calling the extension. · When you are on a call, select "Transfer to Voice Mail". ·... -
Page 76: To Retrieve Your Voice Mail Box Messages Remotely
EncoreCX Administrator's Manual To retrieve your Voice Mail box messages remotely In order to access your Voice Mail box remotely you must have your calls forwarded to your Voice Mail box, and have either a line programmed to ring directly at your extension, or have a line programmed with the Auto-Attendant service (see page 80). -
Page 77: To Change Your Voice Mail Password
Note: The display will change depending on what option is selected, (e.g. if “Monitor On" is selected, the display will show "Set To On" on the top line of the display. To change your Voice Mail Password By default, each extension is allocated the same Voice Mail password (1111). You can enter your own password, which can be up to eight digits long, as follows: ·... -
Page 78: To Operate Voice Mail From A Standard Analog Telephone
EncoreCX Administrator's Manual To operate Voice Mail from a standard analog telephone Standard analog telephones can also be allocated Voice Mail boxes. When a Voice Mail box is allocated forward on no answer" is automatically set for the extension. You can set forward all calls or Forward When Busy to the Mail box as well by setting the forward to 710. -
Page 79: To Turn The System Voice Mail Box On And Off
available to deal with your call at the moment. If you wish to contact a particular extension, please dial the number." To turn the System Voice Mail Box on and off · At the programming extension press the Scroll Down Key (î) until "System Voice Mail Box" is displayed. -
Page 80: To Retrieve Messages Left On The System Voice Mail Box
EncoreCX Administrator's Manual To retrieve messages left on the System Voice Mail Box When messages have been left, the Message Waiting Light on extension 20 will be lit and the "Sys Voice Box Messages" will appear on the top line of the display. ·... -
Page 81: To Have An Auto-Attendant Answer Calls And Allow Extension Access
Digit 8 Presented to Group 13 Digit 9 Presented to Group 12 The user can adjust the timer. This timer is programmable from 1- 5 seconds in user timer programming. The timer is "AA Dial Wait". Auto-Attendant can be enabled on a line by line basis from the programming extension. See Line Programming for details If a call is received on an Auto-Attendant line when the Voice Mail system is busy, the call will ring as a normal call. -
Page 82: Using A Door Phone
EncoreCX Administrator's Manual Programming additional system options Using a Door Phone You can equip your EncoreCX with an optional Door Phone. The Door Phone has a button which, when pressed, rings at programmed extensions, and has a microphone/speaker for communication. With a Door Phone installed in your reception area, anyone visiting your premises can call when they arrive and you can speak to them before you let them in. -
Page 83: Answering A Door Phone Call
Answering a Door Phone call You can answer a Door Phone call if your extension is programmed to ring when someone calls at the Door Phone. · To answer a "Door Phone" call lift the Handset and speak. There is no code to dial. Note: An extension cannot make a call to a Door Phone. -
Page 84: Call Logging
EncoreCX Administrator's Manual Call Logging Your EncoreCX system can be connected to a printer or PC, which will maintain a record of incoming and outgoing calls made on the system. Details are printed as the calls are completed. A buffer is provided to store the last 500 call records. This buffer can be output to the Serial Port as required. -
Page 85: To Set The Call Logging Interface Speed For Connecting A Printer Or Pc
· Enter the System Programming Password and select "Extensions". · Press the Scroll Down Key (î) until "No Call Logging" is displayed. · Select "No Call Logging". · Select the extensions whose calls are not to be logged. The selected extensions will be indicated with a "¨". -
Page 86: To Program Pbx Access Digits
EncoreCX Administrator's Manual PBX extension, you must select a line connected to the PBX and dial the extension number without any access digit(s). Note: The system will take the access digits into account in deciding whether the extension is restricted from making the call according to its Class-of-Service. -
Page 87: To Change The Programming Extension
To change the Programming extension System programming can only be carried out at one digital telephone set, that is, the digital telephone set connected to the programming extension. By default, extension 20 is the programming extension. The programming extension can be changed to any other extension if required, except for the PA extension. ·... -
Page 88: To Configure Disconnected Extensions
EncoreCX Administrator's Manual To configure disconnected extensions The system assumes that all available extension interfaces have devices connected to them. If an extension interface does not have a device connected, ensure correct system operation by disconnecting the extension interface in System Programming, as follows: ·... -
Page 89: To Configure Line Key Lights
To configure Line Key Lights When a call is placed on System Hold, you can decide if the associated Line Key light is to flash or remain steady on all other digital telephone sets. The default setting is that the light flashes. ·... -
Page 90: To Change Ringing From 50 To 20 Hz
EncoreCX Administrator's Manual To Change ringing from 50 to 20 Hz This option allows the ringing frequency to be changed from the default 50 Hz to 20 Hz on individual extensions. · From the programming extension, press the PROGRAM Key. ·... -
Page 91: Flexible Numbering
Flexible numbering The extensions numbers, line access digits, and first digit of the feature codes can be changed. This allows systems with Direct inward Dialing (DID) Numbers to have their extension number reflect the DID number. When the extension numbers are changed, they can only be of three or four digits. ·... - Page 92 EncoreCX Administrator's Manual General rules: _ _ _ _ If you select "Confirm" without making an entry, the top line of the display changes to to allow the entry to be made. If you make an invalid entry "Invalid" shows on the top line of the display. Enter number length 3-4 -Confirm Exit Flexible...
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Page 93: Local Codes
Local Codes The Caller ID number presented from the network is the 10 digit national number. It does not include the 1 that is required for toll calls. The system must be able to distinguish between local and toll numbers. This is achieved by entering the local codes under system programming. -
Page 94: To Program Loop Calling On System Lines
EncoreCX Administrator's Manual To program Loop Calling on system lines All CO lines are programmed by default to use standard analog signaling. You can program your CO lines to use Loop Calling if required. The benefit of having lines programmed for Loop Calling is that the line will not be disconnected by the system if a digit is not dialed. -
Page 95: Programming Dial Tone Detection
Programming Dial Tone Detection This feature is provided as a programmable option under PSTN programming and is enabled to prevent the system from dropping the line when dial tone has not been detected. When enabled, dial tone is not detected and the line is released if no digit is dialed until the expiration of the "Dialing time-out timer". ·... -
Page 96: Glossary Of Timers
EncoreCX Administrator's Manual · Select "Timers". · Select the required timer to be changed and enter the duration. (see table below). · Confirm the new time. · Press the Speaker Phone Key to finish programming. Timers Range Default setting Recall on hold 001 - 1800 90 seconds Recall on transfer... -
Page 97: To Reset Your System
Programmable message length This is the maximum length of a message left in a Mailbox or a Greeting for a Mailbox, Auto Attendant or Courtesy service. AA Dial Time The delay allowed for a second digit to be dialed when connected to the Auto Attendant. If a second digit is not dialed before this timer expires then the call is presented to a ring group. - Page 98 EncoreCX Administrator's Manual Programming Reference All extensions have access to a set of options that can be programmed to suit the individual user’s requirements. You access these programming options via the PROGRAM Key on the digital telephone set. · From the extension you wish to customize, press the PROGRAM Key. The following screens show what appears when the Key is pressed.
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Page 99: Accessing System Programming Options
Accessing System Programming options System Programming options can also be programmed via a digital telephone set. However, the digital telephone set must be connected to the extension that is programmed to be the Programming extension. By default, the Programming extension is extension 20. You access all System Programming options via the PROGRAM Key on the digital telephone set connected to the programming extension. -
Page 100: System Settings Options
EncoreCX Administrator's Manual System settings options If "System" is selected, the following screens appear: Select Option Select Option - Language - Programming Position - Time And Date - Night Service - Change Password - Music On Hold Select Option Select Option - Line Key Light - Timers - Change Greetings... - Page 101 The following table lists the available "System" options, with their defaults, if applicable. Feature Default Notes Language English See Page 86 Time and date XX:XX xx-xx-xx See page 64. Change password System Password 1111 See page 87. · Speed Dial Password 0000 See Page 40 ·...
- Page 102 EncoreCX Administrator's Manual Class codes Not programmed See page 67. Table 2 · Table 3 · Allowed Table · Restricted Table · Local Codes Not Programmed See page 93. Table of Local dialing codes · Reset Options Not applicable See page 95. Reset to default!! ·...
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Page 103: Extensions Settings Options
Extensions settings options If "Extensions" is selected, the following screens appear: Select option Select option - Name Programming - Page Protection - Restriction Classes - Open Door Restriction - Tone Protect - Personal Caller ID List Select option Select option - Sys. - Page 104 EncoreCX Administrator's Manual The following table lists the available "Extensions" options, with their defaults, if applicable. Feature Default Notes Name programming None programmed See page 66. Restriction classes All extensions in Class 1. See page 67. Day class of service ·...
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Page 105: Lines Settings Options
Lines settings options If "Lines" is selected, the following screens appear: Select option Select option - Equipped Lines - Outgoing Restriction - Group programming - Incoming Calls Only - Incoming ringing - Outgoing Groups Select option Select option - PBX Group - CID Programming - LCR Codes - PSTN Programming... - Page 106 EncoreCX Administrator's Manual The following table lists the available "Lines" options, with their defaults, if applicable. Feature Default Notes Equipped Lines All Lines equipped See page 87. Group Programming Groups 1 with first 8 extensions, See page 60. · groups 2 - 20 with extension 20 Ring Group only ·...
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Page 107: Index Contents
Index Contents Answering a call .........27, 34 Handsfree Key ..........24 Auto-attendant ..........79 Headset ............32, 52 Automatic Answer..........52 Hold ............34, 63 Battery Backup ..........68 External............27 Call Logging.............83 Hookflash............49 Call Park ............38 Hot Line............64 Call Pick-up ............36 Internal Paging.......... - Page 108 EncoreCX Administrator's Manual Transfer ............34 Prohibition ........... 88 External ............28 Voicemail............71 Internal............28 Volume Key............. 24 Trunk-to-trunk ........28, 29, 30 Weekend Service ..........62...
- Page 109 Administrator's Manual Issue 1, October 2003 Part number 618.5038...