Inter-Tel EncoreCX Installation And Maintenance Manual
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Inter-Tel EncoreCX Installation And Maintenance Manual

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  • Page 2: Table Of Contents

    Inter-Tel EncoreCX Installation & Maintenance Manual Table of Contents TABLE OF CONTENTS ...............................1 FCC INFORMATION ................................5 SAFETY REGULATIONS ..............................8 LIMITED WARRANTY..............................10 SOFTWARE LICENSE AGREEMENT ........................11 INTRODUCTION................................14 GENERAL OVERVIEW ..............................14 ..............14 AFETY RECAUTIONS DURING INSTALLATION AND SYSTEM UPGRADES (ESP) ..........................15...
  • Page 3 CO L ......................51 NSTALLING AN ADDITIONAL ODULE IP R ............51 NSTALLING ADDITIONAL XTENSION ODULES OR AN OUTER ODULE T1 / PRI ON THE ENCORECX............................52 TI (RBS) S ................................52 ETTINGS T1 (RBS) ..........................53 RAMING AND ODING ON ..................................53 UILD .....................................53 DTMF ..............................53...
  • Page 4 Inter-Tel EncoreCX Installation & Maintenance Manual POWER UP AND TEST..............................66 ....................................66 WITCH ON GETTING STARTED ................................. 66 ESSENTIAL PROGRAMMING............................67 ................................67 QUIPPED LINES ................................67 NCOMING RINGING ................................67 ALL RESTRICTION INDIVIDUAL DIGITAL TELEPHONE SET PROGRAMMING ................ 68 SYSTEM PROGRAMMING FROM THE PROGRAMMING TELEPHONE ..........71 “S...
  • Page 5 Inter-Tel EncoreCX Installation & Maintenance Manual ..................................126 YSTEM RESET ......................126 DDITIONAL TROUBLESHOOTING INFORMATION SOFTWARE UPGRADE INSTRUCTIONS ......................133 UPGRADING SYSTEMS AND RESTORING DATABASE S WHEN UPGRADING TO T1/PRI....134 SOFTWARE VERSIONS / FEATURE CHANGES ....................135 457......................135 EATURES PROVIDED BY SOFTWARE ERSION 533 .......................135 EATURES PROVIDED BY SOFTWARE VERSION TECHNICAL SPECIFICATION ..........................136...

  • Page 6: Fcc Information

    If this happens the telephone company will provide advance notice so you can make the necessary modifications to maintain uninterrupted service. If trouble is experienced with this equipment ENCORECX, for repair or warranty information, please contact Inter-Tel Technical Support Department, 7300 West Boston Street, Chandler, Arizona, 85226, Tel: 1-888-777- EASY (3279).
  • Page 7 Inter-Tel EncoreCX Installation & Maintenance Manual Customer Owned Coin/Credit Card Phones To comply with state tariffs, the telephone company must be given notification prior to connection. In some states, the state public utility commission, public service commission or corporation commission must give prior approval of connection.
  • Page 8 The user may find the following booklet prepared by the FCC helpful: “How to Identify and Resolve Radio-TV Interference Problems” This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402, Stock No. 004-000-00398-5. If RFI problems persist, contact Inter-Tel Customer Support.

  • Page 9: Safety Regulations

    Inter-Tel EncoreCX Installation & Maintenance Manual Safety Regulations Important Safety Instructions The following safety information is reprinted from UL 1459. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: Read and understand all instructions.
  • Page 10 Inter-Tel EncoreCX Installation & Maintenance Manual • If the product exhibits a distinct change in performance. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

  • Page 11: Limited Warranty

    Installation & Maintenance Manual Limited Warranty For a period of 18 months from the date of purchase, INTER-TEL warrants the Equipment (except for fuses and lamps) to be free from defects in material, workmanship, or both, and to comply with specifications for the Equipment, as set forth in the Installation Manual.

  • Page 12: Software License Agreement

    Systems (hereinafter “Company” or “Inter-Tel”) that operates by means of the Software. “Authorized Dealer” means an individual or entity currently authorized in writing by agreement and in good standing with Inter-Tel entitling the dealer to sell or license the specific Software covered by this license. “Software” means: the...
  • Page 13 Inter-Tel software program(s). The Agreement is also terminated if You fail to comply with any term or condition of this Agreement. You agree to return to Inter-Tel the original diskette(s) and other applicable software media and all copies of the Inter-Tel Software program(s) upon such termination. The Company may immediately terminate this license upon notice to you, whereupon you shall immediately destroy all copies of the Program.
  • Page 14 Limits Of Liability: In no event shall Inter-Tel or its third-party suppliers and vendors be liable for any losses (whether in tort, contract or otherwise) incurred in connection with the purchase, sale, possession, operation, or use of the Software (separately or in combination with other products) including, but not limited to loss of time, loss of...

  • Page 15: Introduction

    The Inter-Tel EncoreCX is a versatile, easy-to-use system, which is simple to install and maintain. • The Inter-Tel EncoreCX IP Router Module provides data connectivity to the Internet via DSL lines, Cable Modems or a PRI (ISDN) B channel. It also provides an internal LAN.

  • Page 16: Electrostatic Precaution (Esp)

    Installation and Maintenance Manual Electrostatic precaution (ESP) The Inter-Tel EncoreCX contains electrostatic components. To ensure long-term reliability of the system, electrostatic precautions should be taken when handling any of the system PCBs (Printed Circuit Boards) that are not enclosed in plastic.
  • Page 17 Inter-Tel EncoreCX Installation & Maintenance Manual Answering System 900.1017 Block, 25 pair cable with female amphenol on one end, 4 pair cable, V-1074 (Valcom door speakers), 4 conductor jack or equivalent, 4 conductor line cord. Battery Backup 618.5020 Battery Charger Unit only...

  • Page 18: Installation Steps

    EncoreCX Installation and Maintenance Manual Installation steps Carry out the following steps to install the system: FIRST, read the safety and precaution information on page 14 carefully. SECOND, mount the Main Equipment as detailed in the section starting on page 18.

  • Page 19: Installing The Main Equipment

    Inter-Tel EncoreCX Installation & Maintenance Manual Installing the main equipment Equipment location The equipment is intended for installation in a residential or office-type environment. It needs to be mounted at a convenient working height on a dry, flat wall. The normal height is 5 feet from the floor to the bottom of the case.
  • Page 20 EncoreCX Installation and Maintenance Manual CCU Mounting bracket clearances The main unit is mounted on a wall using the bracket supplied and should have top and side clearance as shown below. CCU Mounting Bracket 300mm min If the system is to be equipped with an Expansion or IP Router Module, then two mounting brackets need to be installed.
  • Page 21 Inter-Tel EncoreCX Installation & Maintenance Manual Mounting the CCU The CCU is mounted on the bracket by sliding it on from the left-hand side. The marks on the side of the CCU must be lined up with the flanges on the wall bracket as shown below before sliding the CCU into place.

  • Page 22: Modules Located In The Ccu

    EncoreCX Installation and Maintenance Manual Modules located in the CCU There are a number of modules that can be installed in the CCU. • CO Line Module (Colored Black). This provides two CO lines. Up to two of these modules can be installed in the CCU to provide two or four CO lines.

  • Page 23: System Expansion

    Inter-Tel EncoreCX Installation & Maintenance Manual System Expansion To equip the switch with more than eight extensions, two CO Line Modules or an IP Router Module, a backplane, mounted on a second wall bracket, is needed. The power must be disconnected to install the backplane or expansion modules.

  • Page 24: Mounting The Backplane

    EncoreCX Installation and Maintenance Manual Mounting the Backplane Slide the backplane on from the right-hand side. Ensure the connector is fully mated with the CCU. Securing the backplane to the wall bracket A mounting screw is used to securely locate the backplane on the wall bracket. This provides additional rigidity to ensure the backplane and CCU connectors do not move.

  • Page 25: Expansion Modules

    Inter-Tel EncoreCX Installation & Maintenance Manual Expansion modules There are two types of expansion modules that can be installed on the backplane. These are the Expansion Module and the IP Router Module. These modules are installed in the same way.

  • Page 26: Removing The 008 Module From The Backplane

    EncoreCX Installation and Maintenance Manual Removing the 008 module from the backplane 1. Unlock the upper locking screw by turning the locking screw, with a suitable screwdriver, ¼ turn counterclockwise. 2. Lift the cover. 3. Unlock the Extension module locking screw by turning the locking screw, with a suitable screwdriver, ¼ turn counterclockwise.

  • Page 27: Installing The 008 Module Onto The Backplane

    Inter-Tel EncoreCX Installation & Maintenance Manual Installing the 008 module onto the backplane 1. Lift the MDF cover. 2. Align the connectors of the module and the MDF. 3. Gently push the 008 module onto the MDF. 4. Lock the 008 module in place by turning the locking screw ¼ turn clockwise with a suitable screwdriver.

  • Page 28: Co Line Module

    EncoreCX Installation and Maintenance Manual CO Line Module The CO Line module contains circuitry for two CO lines. The module is colored BLACK and it can be installed in the CCU and also on the expansion module. Note: There is an arrow on the module, which indicates the orientation of the card in the slot. The arrow always points up.
  • Page 29 Inter-Tel EncoreCX Installation & Maintenance Manual First CO Line module position Remove the cover. Locate the module Note: There is an arrow located on the module to indicate the orientation of the card.
  • Page 30 EncoreCX Installation and Maintenance Manual Termination in CCU All extension and line cabling is terminated on the CCU with RJ11 connectors. The T1 / PRI is terminated on an RJ45 connector. Similarly, all line and extension cabling is terminated on the Expansion Modules with RJ11 connectors.
  • Page 31 Inter-Tel EncoreCX Installation & Maintenance Manual Voice Mail Module (Optional) The Voice Mail module is colored BLUE. It is positioned in the Voice Mail module slot in the CCU. There are three versions, two-port with five hours capacity, four-port with 10 hours capacity and eight-port with 20 hours capacity.

  • Page 32: External Music-On-Hold Module

    EncoreCX Installation and Maintenance Manual External Music-on-Hold Module The external Music-On-Hold Module is supplied with a stereo jack for the input from the external source and a cable to connect to an extension position. The extension that is to be used as the external Music-On-Hold source is selected in System Programming.

  • Page 33: Connecting The Battery-Backup-Unit (Bbu) To The System

    Inter-Tel EncoreCX Installation & Maintenance Manual Connecting the Battery-Backup-Unit (BBU) to the system The battery back up provides full operation of the system for approximately one hour in the event of a power failure. The battery will support 11 erlangs of voice traffic for 1 hour.

  • Page 34: Connecting The Battery

    EncoreCX Installation and Maintenance Manual Connecting the battery Ensure the battery switch on the BBU unit is turned off. This switch does not turn off the main supply. The main AC power source is disconnected by unplugging the main cord.

  • Page 35: Extensions

    Inter-Tel EncoreCX Installation & Maintenance Manual Extensions ECX 2000 digital telephone set ECX 2000 connections (underside of phone) All ECX 2000 digital telephone sets are supplied with a 5V DC Power transformer. DSS socket Handset connector Line cord connector Data Port...

  • Page 36: Ecx 1000/ Ecx 1000W Digital Telephone

    EncoreCX Installation and Maintenance Manual ECX 1000/ ECX 1000W digital telephone ECX 1000/ ECX 1000W digital telephone connectio ns (underside of phone) Handset connector Line cord connector Test port only. No user functionality Data Port Headset Port...
  • Page 37 Inter-Tel EncoreCX Installation & Maintenance Manual Attaching the digital telephone desk pedestal (ECX 1000/ECX 1000W and ECX 2000) Wall mount Plinth position Pedestal position 35° Pedestal position 20 ° Test port only. No user functionality Position at 35 degrees Position at 20 degrees...

  • Page 38: Direct Station Selection (Dss) Unit

    EncoreCX Installation and Maintenance Manual Direct Station Selection (DSS) unit The ECX 2000 digital telephone set can be equipped with a 32-key DSS. This provides 32 additional programmable keys. Up to eight ECX 2000 digital telephones can be equipped with a DSS. From the system programming menus, you program which extensions are equipped with this module.

  • Page 39: Clip, Pedestal And Installation Of The Dss

    Inter-Tel EncoreCX Installation & Maintenance Manual Clip, Pedestal and installation of the DSS Cord Rail 6" cord (RJ11 connector) NOTE: For the 20 degrees position or the 35 degrees position, refer to page 35.

  • Page 40: Wall-Mounting An Ecx 1000 Or Ecx 2000 Telephone

    EncoreCX Installation and Maintenance Manual Wall-mounting an ECX 1000 or ECX 2000 telephone The phone pedestal is inverted on the base to wall mount the phone. Locate, drill and plug the two screw locations as shown below. The holes should be deep enough to accept a one- inch screw.

  • Page 41: Door Phone

    Inter-Tel EncoreCX Installation & Maintenance Manual Wall hook when the ECX 1000/ECX 2000 is in a 20 degrees or 35 degrees position Wall hook when the ECX 1000/ECX 2000 is wall mounted Door Phone The door extension is connected to extension 23, the fourth extension on the CCU.

  • Page 42: V-2904 Valcom Answering System Installation

    +24 Volts V/S (Violet/Slate Pair) Note: The Power LED located on the V-2904 board should illuminate if properly connected. 3. Install an RJ11 jack near the EncoreCX equipment with connection back to the M-66 Block for Tip and Ring connection. Jack...
  • Page 43 Inter-Tel EncoreCX Installation & Maintenance Manual Below is the listing for connecting each four-pair cable using the white/blue and white/orange pairs from door speakers to an M-66 Block. Speaker 1 4-Pair Cable M-66 Block 1(Speaker Tip) White/Blue R/O (Red/Orange) 2 (Speaker Ring)
  • Page 44 Operation Up to four door phone stations may be installed. When the door phone button at a station is pressed, the V-290 initiates ring-in on the EncoreCX line and sends a confirmation tone to the door. When the EncoreCX phone is answered, a series of optional tones may be heard in the receiver. These tones numerically indicate which door is calling.

  • Page 45: Cabling The Unit

    Inter-Tel EncoreCX Installation & Maintenance Manual Cabling the unit All the extensions and lines are connected to the switch by RJ11 connectors located in the MDF areas. RJ11 connectors or optional patch panel with RJ11 type connections should be mounted or placed less than 7' of the CCU to facilitate using standard modular cables of 7' in length.

  • Page 46: Connecting The Extensions

    EncoreCX Installation and Maintenance Manual Connecting the extensions It is recommended that all extensions be cabled with two pairs. The ECX 1000 series telephones and ECX 2000 digital telephones use all four wires and standard phones use the AB pair only.
  • Page 47 Inter-Tel EncoreCX Installation & Maintenance Manual For T1/PRI trunks terminated on RJ48C jacks away from the CCU, you will need two eight-conductor modular jacks and two four-pair, non-reversing, mod-to-mod line cords. Run enough cable to extend from the telco RJ48C jack to the CCU.

  • Page 48: Structured Wiring

    The supplied cable from the ECX 100, ECX 1000 and ECX 2000 phone will plug into the 8-pin, 8-wire jack (RJ45) you have installed in the faceplate. However, Inter-Tel does not recommend connecting the supplied ECX phone cable to a RJ45 jack. This could cause intermittent problems with the phones.

  • Page 49: Ccu Connections

    PA position. The PA is connected to the AB pair of the extension. See programming on Page 84. Inter-Tel EncoreCX can work with two types of paging amplifiers on a station port; those designed to work on telephone systems, and those which only offer a microphone input.

  • Page 50: Connecting Apc Or Printer To The Serial Port

    900 ohm impedance must be connected between the extension port and the microphone input. A Radio Shack 1:1 Audio Isolation Transformer (p/n 273-1374) was used by Inter-Tel to verify this operation, but any transformer with a similar specification will work. In addition, commercial 1:1 (600 - 600 ohm) transformers are available from most sound system suppliers.

  • Page 51: Ip Router Module Connections

    Inter-Tel EncoreCX Installation & Maintenance Manual IP Router Module connections The IP Router has a built in ADSL modem. To connect to an ADSL line use the gray lead provided to connect between the ADSL connector on the MDF and the data port on the splitter.

  • Page 52: Expanding An Existing System

    EncoreCX Installation and Maintenance Manual Expanding an existing system Modules may be removed and re-inserted in a system without disconnecting the power. See page 59. However, if additional modules are being installed in a working system, it is necessary to power the system down before installing a module or backplane.

  • Page 53: T1 / Pri On The Encorecx

    Installation & Maintenance Manual T1 / PRI on the EncoreCX The EncoreCX can be equipped with a T1/PRI Module providing a T1 Robbed Bit Signaling (RBS) or PRI (ISDN) interface. When the module is installed and the system is powered up the module is detected.

  • Page 54: Framing And Coding On T1 (Rbs)

    EncoreCX Installation and Maintenance Manual Framing and Coding on T1 (RBS) The framing and Coding applies to all the channels on the T1. The options in Framing are D4 superframe (JB7) or Extended Superframe (ESF). See page 110. The Coding options are AMI (Alternate Mark Inversion) or B8ZS (Bipolar with 8 Zero Substitution).

  • Page 55: Programming Required For Pri (Isdn)

    Two ISDN protocols are provided in the switch, National ISDN 2 and 5ESS. The default setting is National ISDN 2. The programming is described on page 115. Recommended PRI ISDN Protocol settings: EXCHANGE EQUIPMENT (TELCO) ENCORECX ISDN Q931 Protocol TRANSLATION PROTOCOL AT&T 5ESS (AT&T Custom) AT&T 5ESS (Custom) AT&T 4ESS (AT&T Custom)

  • Page 56: Additional Pri (Isdn) Information

    ISDN (PRI) Called Party Number - Call Types The called party number is the number dialed by the EncoreCX user when they are making a call. The Call type is sent in the setup message. The call type is determined according to the following table: -...

  • Page 57: Isdn (Pri) Calling Party Number - Call Type

    Installation & Maintenance Manual ISDN (PRI) Calling Party Number - Call Type The Calling Party number is the number dialed to contact the EncoreCX extension. They are supplied as DID numbers on PRI (ISDN) lines. These numbers can be associated with extensions in the DID/DNIS table.

  • Page 58: T1/ Pri Diagnostics

    EncoreCX Installation and Maintenance Manual T1/ PRI Diagnostics Alarm Indications Red Alarm A red alarm is indicated on the display of Extension 20. It is also indicated in the MPS (Management and Programming Software) package under T1 diagnostics. Blue Alarm Blue alarms are indicated in the MPS only.

  • Page 59: Dms Exchange - Lt1 Flag

    If the Central Office providing the PRI circuit is a DMS (Nortel) exchange the LT1 flag under the trunk sub group must be set to YES. This setting is in the DMS equipment not in the Inter-Tel system. This issue with the LT1 flag only applies to the DMS Central Office Equipment (Nortel Only).

  • Page 60: Maintenance Procedures

    EncoreCX Installation and Maintenance Manual Maintenance procedures Faults can be rectified on-site by replacing faulty modules or PCBs (Printed Circuit Boards). Hot swapping faulty modules The CO Line Modules can be replaced without powering the system down. • The CO Line Modules can be removed and replaced without powering down the system.

  • Page 61: Replacing A Faulty Module Mdf

    Inter-Tel EncoreCX Installation & Maintenance Manual Replacing a faulty module MDF To replace a faulty MDF of an Expansion or IP Router Module, the procedure is: Remove the cabling from the MDF, ensuring the cables are correctly tagged so they can be readily reinstalled.

  • Page 62: Replacing Faulty Pcbs

    EncoreCX Installation and Maintenance Manual Replacing faulty PCBs Replacing the 008 extension board If a fault occurs on the first eight extensions, the 008 extension PCB must be replaced. This PCB is NOT hot swappable. The system must be powered down to change this board.
  • Page 63 Inter-Tel EncoreCX Installation & Maintenance Manual REPLACING THE CCU CONTROL PCB This PCB is NOT hot swappable. The system must be powered down to change this board. Electrostatic precautions must be made when replacing this board. Connect to the ESD pillar on the CCU before removing the CCU cover.

  • Page 64: Power Supply Unit Spare Fuse

    EncoreCX Installation and Maintenance Manual Power supply unit spare fuse A spare fuse is located in the power supply unit. It is in a holder directly below the installed fuse. If there is no power being supplied to the unit, check if the fuse is blown using the following procedure: If a battery is installed, turn off the BBU switch.

  • Page 65: Replacing The Ccu Mdf

    Inter-Tel EncoreCX Installation & Maintenance Manual Replacing the CCU MDF This PCB is NOT hot swappable. The system must be powered down to change this board. Electrostatic precautions must be made when replacing this board. Connect to the ESD pillar on the CCU before removing the CCU cover.

  • Page 66: Power Failure

    EncoreCX Installation and Maintenance Manual Power failure In the event of a total system power failure, at least 50% of the equipped lines are switched to separate RJ11 connectors on the appropriate MDF. Lines 1 and 2 are power-failed to two RJ11 connectors on the base unit MDF.

  • Page 67: Power Up And Test

    Inter-Tel EncoreCX Installation & Maintenance Manual Power up and test • Ensure the main AC power source plug is fitted with a 3A fuse. Switch on Power up the system by inserting the main AC power source plug. Wait for the system power up routine to be complete. This can take up to 30 seconds.

  • Page 68: Essential Programming

    EncoreCX Installation and Maintenance Manual Essential Programming Essential programming is carried out either from a digital telephone set connected to extension 20 or via the Programming and Maintenance software on the programming PC. Ensure that the following programming is done.

  • Page 69: Individual Digital Telephone Set Programming

    Inter-Tel EncoreCX Installation & Maintenance Manual Individual digital telephone set programming All ECX 1000 and ECX 2000 telephones can program their own phone to so such things as change the language on the phone, change the ringing tone, change the contrast on the display etc.
  • Page 70 EncoreCX Installation and Maintenance Manual To Change the Language Each extension can select the display prompts to be in English, French or Spanish. • From your digital telephone set, press the PROGRAM key. • Select “Language”. • Select the required option – English, French or Spanish.
  • Page 71 Inter-Tel EncoreCX Installation & Maintenance Manual To Set the Display Contrast You can choose from four levels of display contrast. From your digital telephone set, press the PROGRAM key. Press the Scroll Down key (î) until “Contrast Options” is displayed.

  • Page 72: System Programming From The Programming Telephone

    EncoreCX Installation and Maintenance Manual System Programming from the Programming Telephone You access all the System Programming options via the PROGRAM key on the digital telephone set connected to the programming extension, extension 20 at power up. From the Programming extension, press the PROGRAM key.
  • Page 73 Inter-Tel EncoreCX Installation & Maintenance Manual System Settings Options with and without a T1 / PRI module installed When “System” is selected the programming options relating to the system as a whole are presented. Select Option Select Option - Language...

  • Page 74: "System" Programming Options

    EncoreCX Installation and Maintenance Manual “System” programming options. Notes Feature Default Language English for all extensions See page 79. Time And Date XX:XX xx-xx-xx See page 79. Change password • System Password 1111 See page 79. • Speed Dial Password 0000 See page 80.
  • Page 75 Inter-Tel EncoreCX Installation & Maintenance Manual PA Amplifier PA Not Equipped See page 84. • PA Equipped • PA Not Equipped Caller ID List Stores Unanswered Calls See page 85. • Store All Calls • Store Unanswered calls Class Codes Not programmed See page 85.
  • Page 76 EncoreCX Installation and Maintenance Manual Extensions Settings Options without a T1 /PRI module installed If “Extensions” is selected the options available when a T1/PRI module is not installed are: Select Option Select Option - Name Programming - Page Protection - Restriction Classes...

  • Page 77: "Extensions" Programming Options

    Inter-Tel EncoreCX Installation & Maintenance Manual “Extensions” programming options. Feature Default Notes Name Programming Not programmed See page 90. Restriction Classes All extensions in Class 1. See page 90. • Day Class-Of-Service • Night Class-Of-Service Tone Protect All extensions protected See page 91.
  • Page 78 EncoreCX Installation and Maintenance Manual Lines Settings Options without a T1 / PRI module installed If “Lines” is selected and the system is equipped with CO Lines only the following options are displayed: Select option Select option - Equipped Lines...

  • Page 79: "Lines" Programming Options

    Inter-Tel EncoreCX Installation & Maintenance Manual “Lines” programming options. Feature Default Notes Equipped Lines All Lines equipped See page 101. Group Programming Groups 1 with first 8 extensions, See page 102. • Ring Group groups 2 - 20 with extension 20 •...

  • Page 80: System" Programming

    EncoreCX Installation and Maintenance Manual “System” Programming System Language The display prompts can be programmed to be in English, Spanish or French. When set here the language is changed for all extensions. The Voice Module and Courtesy Service prompts can also be programmed to be in English, French or Spanish.

  • Page 81: To Change The Programming Extension

    Inter-Tel EncoreCX Installation & Maintenance Manual To Change the System Speed-Dial Password From the programming extension, press the PROGRAM key. Press the Scroll Down key (î) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming Password and select “System”.

  • Page 82: Music-On-Hold Options

    EncoreCX Installation and Maintenance Manual To have Night Service Remain on over Weekends The Weekend Service feature ensures that if night service is invoked on a Friday evening, the system remains in night service until Monday morning. From the programming extension, press the PROGRAM key.
  • Page 83 Inter-Tel EncoreCX Installation & Maintenance Manual Press the Scroll Down key (î) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming Password and select “System”. Select “Change greetings”. Select “Auto Attendant Day” or “Auto Attendant Night” to record the “Day Service” and “Night Service”...

  • Page 84: Programming System Timers

    EncoreCX Installation and Maintenance Manual Select “System Programming”. Enter the System Programming Password and select “System”. Press the Scroll Down key (î) until “Call Logging” is displayed. Select “Restricted Call Logging ON”. A ♦ indicates that restricted call logging is activated.
  • Page 85 Inter-Tel EncoreCX Installation & Maintenance Manual Hunt Timer 001-300 15 seconds Notification Delay 0060-1800 900 seconds Notification Interval 060-900 300 seconds Glossary of Timers Auto-Attendant Day The length of time a call to the Auto-Attendant will ring, when the system is in day mode, before the Auto-Attendant answers the call.
  • Page 86 EncoreCX Installation and Maintenance Manual Select “PA Equipped”. Select the extension to which PA system is connected. NOTE: The extension that has been programmed as the Programming extension will not be displayed as an option on the screen. NOTE: The extension that has been programmed as the PA extension will be indicated by “t” next to the extension.

  • Page 87: Local Codes

    Inter-Tel EncoreCX Installation & Maintenance Manual Press the Scroll Down key (î) until “Class Codes” is displayed. Select “Class Codes”. Select the “Table” to which you want to assign codes (Table 2, 3, Allowed Table, or Restricted Table). Select an “Index Number” and enter the code.

  • Page 88: Voice Mailbox Capacity

    Select “Forced Extensions”. Select the extensions. PBX Mode The Inter-Tel EncoreCX can be set, through System Programming, to operate in either PBX or Key System mode. The system works in Key System mode by default.

  • Page 89: Enhanced Emergency Service E911

    Inter-Tel EncoreCX Installation & Maintenance Manual From the programming extension, press the PROGRAM key. Select “System Programming”. Enter the System Programming Password and select “System”. Press the Scroll Down key (î) until “PBX Mode” is displayed. Select either “PBX Mode ” or “Key System Mode”.
  • Page 90 EncoreCX Installation and Maintenance Manual Programming the Directory Service on From the Programming extension, press the PROGRAM key. Press the Scroll Down key (î) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming Password and select “System”.

  • Page 91: Extension Programming

    Inter-Tel EncoreCX Installation & Maintenance Manual Extension Programming These are the programming options when “Extensions” is selected in the system main programming menu. Assigning Extension Names You can assign names to extensions. When an extension receives an internal call, its display will show the calling extension name in the place of the calling extension number.
  • Page 92 EncoreCX Installation and Maintenance Manual To Program an Extension to Receive Call Waiting Tones From the programming extension, select the PROGRAM key. Press the Scroll Down key (î) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming Password and select “Extensions”.

  • Page 93: To Configure Disconnected Extensions

    Inter-Tel EncoreCX Installation & Maintenance Manual Press the Scroll Down key (î) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming Password and select “Extensions”. Press the Scroll Down key (î) until “Sys. Speed no. Override” is displayed.
  • Page 94 EncoreCX Installation and Maintenance Manual To Prevent Calls from Individual Extensions being Logged If Call Logging is enabled, then by default all calls from all extensions will be logged. However individual extensions can be programmed to prevent their calls from being logged.

  • Page 95: Hot Line

    Inter-Tel EncoreCX Installation & Maintenance Manual To Prevent Extensions from using the Public Address System From the programming extension, press the PROGRAM key. Press the Scroll Down key (î) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming Password and select “Extensions”.
  • Page 96 EncoreCX Installation and Maintenance Manual To Program a Key to Answer the Manager’s Calls With this feature set, the assistant can answer calls ringing on the manager’s extension by pressing a key. The Manger / Assistant combination must be programmed for this to operate. The key will also offer the standard features available when a programmable key is programmed to ring an extension.

  • Page 97: Telesecretary Service

    Inter-Tel EncoreCX Installation & Maintenance Manual Press the Scroll Down key (î) until “Key Programming” is displayed. Select “Key Programming”. Select the key you want to program. Press the Scroll Down key (î) until “Forward All Calls” is displayed. Select “Forward All Calls”.
  • Page 98 EncoreCX Installation and Maintenance Manual Flexible Numbering Extension numbers, line access digits, and first digit of the feature codes can be changed. This allows systems with Direct Inward Dialing (DID) numbers to have their extension number reflect the DID number.
  • Page 99 Inter-Tel EncoreCX Installation & Maintenance Manual General Rules for Flexible Numbering: _ _ _ _ If you select “Confirm” without making an entry, the top line of the display changes to to allow the entry to be made. If you make an invalid entry “Invalid” shows on the top line of the display.
  • Page 100 EncoreCX Installation and Maintenance Manual DSS Extensions Up to eight of the ECX 2000 digital telephone sets can be equipped with a DSS. From the Programming extension, press the PROGRAM key. Press the Scroll Down key (î) until “System Programming” is displayed.
  • Page 101 Inter-Tel EncoreCX Installation & Maintenance Manual Press the Scroll Down key (î) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming Password and select “Extensions”. Press the Scroll Down key (î) until “Barge-In” is displayed. Select “Barge-In Tone”.

  • Page 102: Line Programming

    EncoreCX Installation and Maintenance Manual Line programming To Program Unequipped Line Interfaces The system can be equipped with up to 10 CO Line modules giving a capacity of up to 20 CO lines. If a T1/PRI module is installed then up to 24 T1 or 23 PRI (ISDN) channels can be provided. In addition to these channels one or two CO line modules can also be installed.

  • Page 103: Group Programming

    Inter-Tel EncoreCX Installation & Maintenance Manual Equipped Lines programming when an IP Router Module is installed When an IP Router is installed the “Equipped Lines” menu shows either 2 or twelve IP trunks depending on the version of IP Router Module installed. Those IP trunks not programmed in the IP Router must be programmed as “Not Equipped”.
  • Page 104 EncoreCX Installation and Maintenance Manual Restricting Extensions from Accessing Particular CO lines to make Calls The default programming is that all extensions can select all lines to make calls. If required extensions can be restricted from selecting some lines. This allows a switch to be set up allowing groups of extensions to select different lines for their outgoing calls.

  • Page 105: Outgoing Groups

    Inter-Tel EncoreCX Installation & Maintenance Manual Select “Incoming Calls Only”. Select the lines that are to be used for incoming calls only. Lines programmed for incoming calls only will be indicated by a “♦”. Press the speakerphone key to finish programming.

  • Page 106: Least-Cost Routing (Lcr)

    EncoreCX Installation and Maintenance Manual To Program the Line selection Method From the programming extension, press the PROGRAM key. Press the Scroll Down key (î) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming Password and select “Lines”.
  • Page 107 This option allows different parameters to be set on standard CO Lines. Programming Tone Dialing On standard CO lines on Inter-Tel EncoreCX, the Tone dialing option is programmed. If you program me Tone dialing off then Pulse dialing is set.
  • Page 108 EncoreCX Installation and Maintenance Manual Press the Scroll Down key (î) until “PSTN Programming” is displayed. Select “PSTN Programming”. Select “Loop Calling” A menu showing the CO lines will be presented. The lines using Loop Calling are indicated by a “♦”. Those using the standard singling are indicated by a “◊”.
  • Page 109 Installation & Maintenance Manual Programming Caller ID Detection On standard CO lines on the Inter-Tel EncoreCX, the “Caller ID Detection” option is programmed. The system can then detect when Caller ID information is being sent from the network and display the number.
  • Page 110 EncoreCX Installation and Maintenance Manual To Program Lines to be Answered by the System Voice Mailbox From the programming extension, press the PROGRAM key. Press the Scroll Down key (î) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming Password and select “Lines”.

  • Page 111: T1 (Rbs) Channel Programming

    Inter-Tel EncoreCX Installation & Maintenance Manual Programming a T1/PRI module as T1 (RBS) or PRI (ISDN) When a T1/PRI Module is installed it is automatically set as a T1 (RBS) interface with 24 E&M wink start channels. It can be changed to PRI ISDN.

  • Page 112: Programming The Service Types

    EncoreCX Installation and Maintenance Manual Programming the Line Build-Out on the T1 The Line Build out can be set at 0dB, -7.5dB, -15dB or -22dB. From the programming extension, press the PROGRAM key. Press the Scroll Down key (î) until “System Programming” is displayed.

  • Page 113: Did Line Type - Service Types

    Inter-Tel EncoreCX Installation & Maintenance Manual DID Line Type - Service Types For DID Line Types the following options are available: - None - No Service Type is set. DNIS *ANI* *DNIS* *ANI*DNIS* From the programming extension, press the PROGRAM key.
  • Page 114 EncoreCX Installation and Maintenance Manual Immediate. Wink. Dial Tone. Enter the System Programming Password and select “Lines”. Press the Scroll Down key (î) until “T1 (RBS) or PRI (ISDN)” is displayed. Select T1 (RBS). Select “DID”. Select service type. Select one of the options from the above list.
  • Page 115 Inter-Tel EncoreCX Installation & Maintenance Manual 11. When Pulse Dialing is selected the menu updates to show all equipped lines. 12. Select the lines to be set as “Pulse Dialing”. By default all lines are set to DTMF dialing. Programming the Line Gain on PRI (ISDN) When the T1/PRI interface is set for PRI (ISDN) the Line gain is set for the whole interface.
  • Page 116 The default setting is calls ring Group 1. Programming the ISDN Signalling Protocol (Q931) on the T1 PRI Two ISDN signalling protocols are supported, National ISDN 2 and AT&T 5ESS. EXCHANGE EQUIPMENT (TELCO) INTER-TEL ENCORECX ISDN SWITCH TRANSLATION PROTOCOL TYPE AT&T 5ESS (AT&T Custom) AT&T 5ESS (Custom)
  • Page 117 Inter-Tel EncoreCX Installation & Maintenance Manual Select “System Programming”. Enter the System Programming Password and select “Lines”. Press the Scroll Down key (î) until “T1 (RBS) or PRI (ISDN)” is displayed. Select the “PRI (ISDN) ” option. Select the “Protocol (Q931) ” option.

  • Page 118: Ip Router Module Programming

    EncoreCX Installation and Maintenance Manual IP Router Module programming All IP Router Module parameters can be programmed using the MPS or via a browser on any PC connected to the LAN. From MPS Connect the PC with MPS directly to the V.24 interface on the PBX and launch MPS.
  • Page 119 Inter-Tel EncoreCX Installation & Maintenance Manual • Select Internet Module on the main menu • Select IP Router Module. From the LAN Launch a browser on any PC connected to the LAN and enter the IP address 192.168.1.1 in the browser screen.
  • Page 120 EncoreCX Installation and Maintenance Manual To set up an ADSL connection, obtain the following information from your service provider. - Username - Password - VPI/VCI (ATM Settings) • Select “ADSL Modem” from the Basic Configuration menu. The following screen is displayed This screen shows the current settings.
  • Page 121 Inter-Tel EncoreCX Installation & Maintenance Manual • Select “PPPoA” • Select “Next” The following screen is displayed • Enter a Username and Password. Retype the Password. • Select “Next”. The following screen is displayed.
  • Page 122 EncoreCX Installation and Maintenance Manual • Enter the VPI and VCI values. • Select “Next”. The following screen is displayed • Select “Confirm Changes” The new parameters are saved and the Internet Access screen is again displayed showing the new settings.

  • Page 123: Setting Up An Adsl Internet Connection Via An External Modem

    Inter-Tel EncoreCX Installation & Maintenance Manual The ADSL Modem setup is now complete. Setting up an ADSL Internet Connection via an External Modem • Select “ETH/DMZ Port” from the Basic Configuration menu. The following screen is displayed. • Select the “Change the ETH/DMZ settings here …”...
  • Page 124 EncoreCX Installation and Maintenance Manual • Select “PPPoE”. • Select “Next”. The following screen is displayed. • Enter a Username and Password. Retype the Password. • Select “Next”. The following screen is displayed.
  • Page 125 Inter-Tel EncoreCX Installation & Maintenance Manual • Select “Confirm Changes” The following screen is displayed The setup is now complete.

  • Page 126: Recommendations For Customer Training

    Connecting modems, fax machines, etc. • Use of Voice Module features. The features should be explained by using the: • Inter-Tel EncoreCX Phone Quick Reference Guide. • Getting Started Guide. Ensure the customer has: • Phone Quick Reference Guide for each extension.

  • Page 127: Troubleshooting

    Remember the simple phone reset code 739, which can be dialed from any extension phone. System reset Reset: To do a software reset of the Inter-Tel EncoreCX, press the reset button on the CCU. You may also choose programming mode and choose system, reset options, and reset.
  • Page 128 The procedure for flashing a new operating system program to the Inter-Tel EncoreCX is as follows: Connect to the switch with the Maintenance and Programming Software application either locally (on site) via the serial interface or remotely.
  • Page 129 Inter-Tel EncoreCX Installation & Maintenance Manual Caller ID No Caller ID information is The data port is primarily intended for PC modems rather than standard shown on a telephone telephones. Caller ID information is supplied to ECX 1000 and ECX 2000 connected to a dataport on phones as a digital signal on the c-d pair.
  • Page 130 Flexible Numbering The default setting on the Inter-Tel EncoreCX is that the extension numbers are two How do I return to a two digits long. If a system is reprogrammed with a three- or four-digit numbering scheme, digit numbering scheme? it must be reset to its default values to get back to a two-digit numbering plan.
  • Page 131 Modems Calls to the switch are During the Beta trial of Inter-Tel EncoreCX, it was found that a number of answered with modem tones. sites had modems connected to the lines and they were answering calls before the calls were answered by the system.
  • Page 132 3 seconds. Standard Telephones The bells on standard EncoreCX provides a message-waiting signal to standard telephones using the telephones tinkle. CallerID protocol. The ECX 100 phone recognizes the signal and an envelope symbol along with the text “Message Waiting”...
  • Page 133 Router I cannot access remote servers via the router. The EncoreCX IP Router Module is specifically designed as an Internet Sharing device for small businesses. It is not designed to provide the Branch Office or VPN access. It does not support VPN passthrough.

  • Page 134: Software Upgrade Instructions

    EncoreCX Installation and Maintenance Manual Software Upgrade Instructions This is the procedure to be followed upgrading software on the EncoreCX. Once connected the same procedure applies if you are connected over a modem or via the Serial Port. • Connect to the switch using MPS version 265 or above •...

  • Page 135: Upgrading Systems And Restoring Databases When Upgrading To T1/Pri

    Inter-Tel EncoreCX Installation & Maintenance Manual Restore the Customer Database. This is done by selecting the “Load and Send All” button in MPS. Select and send the Customer Database file that you saved earlier. Set the correct time and date This is done by selecting “System Date and Time”.

  • Page 136: Software Versions / Feature Changes

    EncoreCX Installation and Maintenance Manual Software Versions / Feature changes Features provided by software Version 457 Two changes were introduced in this version: • The first change allows a called party, to ignore an external or internal call that is ringing their phone. They can place another call or activate a feature rather than answer the call.

  • Page 137: Technical Specification

    Inter-Tel EncoreCX Installation & Maintenance Manual Technical specification Type of system Hybrid/PBX CO lines Max 20 CO lines Max 40 Standard DTMF Telephones Max 40 ECX 1000 digital telephone set 8-key digital telephone set Terminals Max 40 ECX 2000 digital telephone set 16-key digital telephone set Max 8 DSS –...
  • Page 138 EncoreCX Installation and Maintenance Manual Tone frequencies 440 Hz ±5 Hz, unless stated otherwise Dial Tone Continuous tone of 440 Hz ±5% and 350 Hz ±5% combined Special dial tone 800 ms on 800 ms off of 440 Hz ±5% and 350 Hz ±5% combined...

  • Page 139: Index

    Inter-Tel EncoreCX Installation & Maintenance Manual INDEX *ANI*, 110 Connector pin- out, 44 *ANI*DNIS*, 110 Courtesy Delay, 83 *DNIS*, 110 Customer training, 124 20 degrees, 35 D4 Superframe, 109 35 degrees, 35 Day / Night Service, 79 50 to 20 Hz, 95...
  • Page 140 EncoreCX Installation and Maintenance Manual Faulty PCBs, 60 Open The Door, 83 FCC Regulations, 4 Outgoing Groups, 103, 104 Flexible numbering, 96 Outgoing Restriction, 102 Forward All Calls, 92 Ovida, 66 Forward On No Answer, 83 PA (Public Address), 47...
  • Page 141 Inter-Tel EncoreCX Installation & Maintenance Manual System VM Box Delay, 83 TI (RBS) Settings, 51 T1, 30, 47 Time and Date, 78 T1 (RBS) Channel programming, 109 Timers, 82 T1 (RBS) or PRI (ISDN), 109 Tone Dialing, 105 T1 (RBS) States, 56...
  • Page 142 EncoreCX Installation and Maintenance Manual Issue 4, Sept 2005 Part No. 618.5047...

This manual is also suitable for:

Encore ecx 1000Encore ecx 1000wEcx 2000

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