How To Upgrade From A7 To A10 (On The Field); How To Upgrade From A7 To A10 Via Ota - Avaya Collaboration Unit CU360 Release Notes

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How to Upgrade from A7 to A10 (On the Field)

To upgrade the CU360 device from Android 7 to Android 10 ( 11.3 or higher) you need a special
11.2 A7 build that can manage the transition.
- 11.2.0.24 or higher
This special version is called A7* in this section.

How to upgrade from A7 to A10 via OTA

Existing A7 CU360 releases (supporting OTA) will be alerted that A7* is available with the usual
green dot.
Once upgraded to A7*, CU360 will be alerted via OTA that a new A10 release (11.3.0 or higher) is
available.
A7* will warn the user that upgrading to A10 could cause some data and app loss with below
disclaimer
•
•
On below screen, press "Proceed, keep data" to save the data of the preinstalled applications
and the network settings, including Google Play Services if installed. Your data will be restored
automatically. Otherwise proceed with wiped data.
Release Notes for Avaya Collaboration Unit CU360
Network settings and CU360 App settings will be kept.
o
Some WI-FI networks could be not reconnected automatically, see 11.3.0 RN for
details
Installation of Google Play Store and Google Framework will be kept.
o
After restoring Google Play Store, additional manual reboots could be required.
See 11.3.0 RN for details
Software Upgrade 113