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Problem Area
If...
Encryption
An encryption-related error
(continued)
is posted...
A there is a connection
problem with the
Encryption Key Manager
(EKM)...
You lose the Encryption
Feature Activation Key...
You change drive type or
position in library...
An LME capable drive does
not exercise Key Path
Diagnostics...
Error Codes
When an error occurs during operation of the library, the library stops the current
operation and displays an error code on the Operator Panel. Unless otherwise noted,
try to resolve the problem by cycling power to the library and retrying the last
operation. When following an Action Required procedure to clear an error, test the
library after each step to determine if the error has been resolved using the Library
Verify diagnostic (see "Running Library Verify Diagnostics" on page 7-5). If the
problem persists, continue the Action Required procedure. FRU replacement
procedures are described in Chapter 9, "Check, Adjust, Remove, and Replace
Procedures," on page 9-1.
Library Error Codes
Table 1-1. Library error codes
Code (H)
Description
No valid error code
0000
information.
Then...
Check the host application's error logs, device driver logs, tape
library error logs, and tape drive error logs for entries that are
related to encryption. See "Downloading Library Logs" on
page 7-16, "Downloading Drive Logs" on page 7-16, "Drive
Error Codes" on page 1-15, and "Tape Drive Sense Data" on
page 1-28.
If you are using library-managed encryption, perform the Key
Path Diagnostic (see "Running Encryption Key Path
Diagnostics" on page 7-11) . If the test fails, a problem could exist
with the IP address, the Ethernet cable, or the EKM server.
Perform the following:
1. Check the Ethernet connection between the library and the
EKM server.
2. Check the TCP/IP configuration of the library and the server.
3. Check that the EKM is correctly installed and configured, and
that the EKM application is properly started (refer to your
EKM documentation).
4. Ensure that the tape drive is registered in the EKM (refer to
your EKM documentation).
5. Ensure that a default key label is defined in the EKM (refer to
your EKM documentation).
6. If you are using application-managed encryption or
system-managed encryption, check your key proxy server's
documentation for a similar test.
Call the IBM Quality Hotline (U.S. and Canada: 800-442-6773) to
get your key regenerated.
Resubmit encryption settings (Web User Interface: Configure
Library → Encryption even if the setting does not change.
Panel
Indication
None
Action Required
Chapter 1. Start Service
1-5
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